ELearning in the Real World

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E-Learning in the Real World

• D. Verne Morland Herbert L. Bivens
• Managing Partner Principal Consultant
• 19 November 2003

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Agenda

• The Evolution of e-Learning
• The Importance of Instructional Design
• Building e-Learning Courses
• Creating New Courses
• Converting Existing Courses
• The Benefits of e-Learning
• Measuring Learning Effectiveness
• E-Learning the Learning Organization

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What Exactly Is e-Learning?

• What does e mean to you?
• Electronic
• Easy
• Entertaining
• Enlightening
• Economical
• Efficient
• Educational

Effective Enlightening Emerging Eliminates
Paper Engaging Evaluating Empowering
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What Exactly Is e-Learning?

• e-Learning is
• engaging, entertaining, electrifying learning
  that can be delivered
• everywhere and every time in an
• exciting electronic format to
• elated and enthusiastic students.

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The Evolution of e-Learning

• Computer-based Training (CBT)
• Mainframes (1970s)
• Personal Computers (1980s)
• CD-ROMs (early 1990s)
• Web-based Training (WBT)
• Text-based (mid-1990s)
• Graphical (late-1990s low bandwidth)
• Multimedia (2000 high bandwidth)

WBT
CBT
1970
1980
1990
2000
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New Focus on Blended Learning

• Continuing evolution from brick and mortar campus
• Increased availability of technologies
• Rejuvenation of Instructional Design

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Blended Learning What Is It?

• Appropriate blend of technology, process, and
  instructional strategies to achieve successful
  learning
• Matching subject matter, learning styles, and
  delivery media into a successful learning
  experience

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When to Use Blended Learning

• Dispersed Workforce
• Variety of Technologies Available
• Necessary Resource Commitments
• Nature of the Training Problem
• Diversity of Training Need

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How Do We Learn Best?

• Direct experience
• Experimentation
• Seeing and doing
• Mentoring
• Sharing ideas
• Self discovery

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Learning Environments
Future Learner Centered
Past Instructor Centered

• Lecture
• Student Listener
• Individual
• Instructor-Source
• Stable Content
• Homogeneity

• Facilitation
• Collaborator
• Team Learning
• Instructor- Guide
• Fast Pace
• Diversity

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Training Mantras

• OLD Instructor or Content-centered
  knowledge-based
• NEW Learner-centered
• performance based

Stolovitch and Keeps, Telling Aint Training,
2003
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Collaborative Learning Environments

• Critical Thinking
• Problem-solving
• Teaming
• Peer/mentor feedback and coaching

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Developing E-Learning

• Critical Success Factors

• Knowing the Learners
• Understanding the Environment
• Developing Effective Instructional
  Strategies and Methods
• Creating Interaction
• Cross Functional Teaming and Commitment
• Integrating Learner Support
• Evaluate and Monitor
• Organizational Commitment

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Importance of Instructional Design

• Non-completion rates of bad e-learning
• Learning professionals being held accountable for
  results
• ROI learning and human performance driving
  strategy
• Need effective process for course development
• Bottom Line Focus on Content Not Technology
  Infrastructure

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Creating New E-Learning Courses

• Instructional Design Process
• Media Selection
• Instructional Strategies/Methods

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Instructional Design Process
Design
Analysis
Evaluate
Implement
Develop
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Major Media Selection Factors

• Learning Effectiveness
• Cost Effectiveness
• Practicality

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Map of Learning Delivery Methods
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Instructional Methods

• Instructional Article
• Lecture
• Interview
• Expert Guest
• Group Discussion
• Group Exercises
• Question and Answer
• Role Play
• Case Studies
• Simulations

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Blended Learning Framework
Design
Define an Overall Blended Learning Framework
Goals/Objectives Audience - Work
Environment Instructional Methods Media Time for
Learning Resources
Define Content
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Case Study Retail Decisions

• The Business
• Retail Decisions is a business intelligence
  solution for retailers. It consists of a set of
  reports organized into application families, by
  retail functional area. Retail Decisions gives
  retailers a big head start over doing it
  themselves.

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Case Study Retail Decisions

• Learning Goals
• Describe the ten applications in the Teradata
  Retail Decisions solution
• Position Retail Decisions appropriately within
  the Teradata Retail Portfolio
• Explain the business value of the Retail
  Decisions solution in the context of the business
  improvement opportunity (BIO) results chain and
  how Retail Decisions derives its power from a
  combination of technical and business enablers

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Developing the Framework

• 2 The Power of Retail Decisions learning
  activities
• Read Field Guide chapters 4-7 and 12-13
• Do ?? exercise(s)/quizzes online
• Prepare for group discussions, as described in
  Field Guide
• Participate in Web Seminar session 2
• 3 Retailers Hot Spots and the Competition
  learning activities
• Read Field Guide chapters 8-12 and 14
• Do ?? exercise(s)/quizzes online
• Prepare for group discussions, as described in
  Field Guide
• Participate in Web Seminar session 3

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Converting Courses to e-Learning

• Mantra
• User-centered performance based
• Analyze and deconstruct existing course (break
  into learning objects)
• Design new blended learning framework
• Re-purpose content to work in new formats and
  delivery methods

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Reliability-Based Manufacturing

• Welcome and introductions
• E1 Student self-audit (10 questions)
• L1 Introduce R-BM Models
• E2 Student introductions (identify problems)
• L2 Business-level Overview
• L3 Reliability-Based Maintenance
• B1 Team Self-audits
• L4 Reliability-Based Operations
• B2 Analyze operations issue
• L5 Reliability-Based Design

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Classroom Blended Learning
Day 1
Day 2
Key Sn Sync point for instructor-class
interaction
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Benefits of e-Learning for Learners

• Learner-focused Learn at your own pace review
  and practice as much or as little as you need
• The learner determines when learning will take
  place
• Allows learner to remain engaged in current
  projects and tend to important business while
  being trained
• Greater access to Subject Matter Expert (SME)
  knowledge (audio and
  video clips)

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Benefits of e-Learning for Companies

• Low cost delivery
• Easy access simplified logistics
• Rapid update with new information
• Leverage similar learning for employees,
  partners, and customers
• Link learning to electronic documentation and
  company experts
• Link learning to communities of practice

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Measuring Learning Effectiveness

• Kirkpatrick Model of Assessment
• Level 1 Reaction
• Level 2 Learning
• Level 3 Behavior
• Level 4 Results
• Level 5 Return on Investment (ROI)

Academia
Business
Dr. Donald Kirkpatrick, 1975
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Measuring Learning Effectiveness

• ROI Learning Scorecard
• The Learning and Growth Perspective
• Courses, completion, certification, community,
  employee sat.
• The Business Process Perspective
• Recruiting, retention, quality, innovation
• The Customer Perspective
• Customer sat., company positioning (vendor -gt
  partner)
• The Financial Perspective
• Revenue, productivity, margin, income

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E-Learning the Learning Organization

• Anytime, anywhere self-study
• Learning connects with Knowledge Management (KM)
• Learning connects with Communities of Practice
  (CoP)
• Learning becomes Object-Oriented
• Continuous independent and interconnected learning

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Discussion

• Questions, comments, suggestions

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The Online Learning Center
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Link to first HH online course
Discussion forums for new communities of practice
(CoP)
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