The Enterprise Network Partner

1
The Enterprise Network PartnerManagement AND
Transformation
Bruce Rowland
2
Agenda

• The Managed Services Market
• Enterprise Customer Benefits
• Selecting a Vendor
• Conclusions

3
Managed Services
Market
Scope

• Managed Services market undergoing significant
  growth
• Entrants Network Equipment Providers, Network
  Service Providers, System Integrators, IT
  Consultants

• Applications hosting
• Network monitoring
• Fault resolution
• Full network outsourcing

4
Enterprise Needs

• Dedicated expertise Teams of experts to partner
  to define and develop a tailored solution that
  will benefit the business.
• Close partnership in solution customization
  Being kept fully informed during development of
  a solution to meet evolving business needs before
  it is integrated into the system.
• Flexible and transparent development
  methodologyGlobal expertise in thousands of
  large-scale transformation projects, across all
  industries, in network integration, applications,
  security and support systems.
• End-to-end enterprise services For voice, data
  and applications enhanced with a complete
  security solution, building a foundation for the
  companys overall security strategy in addition
  to minimizing security risks.

5
Outsourcing Benefits

• Operating expense reduction
• 15 to 20 reduction off baseline
• Like-for-like services for less cost
• Contractually committed service levels
• Variable cost structure
• Charges vary with volumes of work
• Growth or reduction of service becomes a known
  cost
• Project driven transformations
• Creation of efficiency, incremental business
  value
• Examples include IP Transformation, MPLS, mobile
  applications
• Higher level of service within standard ITIL
  functions
• Indirect Value
• Access to network technologies expertise
• Reduces IT workload
• Overhead allocations can be reduced in
  procurement, HR, Finance
• Reduction of business risk associated with
  network outages

6
Enterprise Network

• Enterprise structure
• Scope Reach
• Remote office
• Campus facilities
• Home office
• Carriers
• Voice
• Data
• Mobility
• Nextgen technology
• Partners
• Customers
• Intruders

7
Network Outsourcing Manage, Maintain and Evolve

• Network Management Maintenance
• Monitor
• Break/fix
• Change
• Update
• Configure
• Protect
• Acquire

8
Evolve Enterprise IT Transformations

• VoIP Unified Communication network convergence
  integrated communication services for
  enterprise associates enhancing productivity.
  Business process integration with real-time
  communication media with unified messaging.
• Contact Center Update integrated customer/client
  interface and service delivery solution using
  multiple communication media, intelligent routing
  and business work flow in a converged network
  environment.
• Enterprise Security Refresh comprehensive expert
  assessment of enterprise security implementation
  and practices. Drives cost-effective, more secure
  and more manageable design and network
  implementation.
• Wireless Enterprise expands network support for
  mobility within enterprise campuses. Resulting in
  enhanced service continuity, security,
  manageability and cost structure.
• WAN Optimization MPLS and application
  acceleration dramatically reduces transport
  capacity costs, adds quality of service to
  communication applications, and lowers transport
  delay. Facilitates introduction of new end-user
  services.

9
Enterprise Partner

• Characteristics of the Ideal Partner
• Works directly with the CIO
• Manages external IT partners and suppliers
• Understands enterprise network technology
• Understand enterprise communications
• Understand voice and data carriers, both fixed
  and mobile
• Understands carrier equipment and networks of the
  carriers
• Experienced working in a multi-vendor environment
• No vested interest in the enterprises other
  expense streams
• Experienced in management
• Experienced in transformation

10
One Vendor or Two?

• Network Outsourcing Contexts
• One vendor for outsourcing, one for out-tasking
• Risk incomplete integration not understanding
  the needs of the constituency
• Single vendor for outsourcing and network
  transformation
• Those managing a network day-to-day are in the
  best position to transform it and re-integrate
  it

11
Enterprise Choice

• Network Outsourcing Vendors
• IT Consultants and System Integrators
• Often strong at IT and Business Processes lack
  depth in network equipment, particularly in the
  carrier segments
• Network Service Providers
• Strong at delivering bandwidth and network
  connectivity and communication services lack
  depth in equipment and enterprise architectures
• Network Solution Equipment Providers
• Designs, deploys, operates and maintains
  multi-vendor network equipment
• Understands equipment, networks and enterprise
  and carrier needs, solutions and directions
• Has established strong partnerships with the
  service providers and system integrators, both
  supporting them and working side-by-side

12
Conclusion

• Opportunity for Providers and Enterprises
• Large global outsourcing and managed services
  market opening to serve enterprise customers
• Broad and growing need for enterprise IP
  transformations
• With a single partner to monitor, maintain, plan
  and transform their networks and communications,
  enterprises benefit with strong secure network,
  predicable finances, and the ability to focus on
  their core businesses