2005 Conclave

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2005 Conclave Toronto Canada June 26-28, 2005
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Power Etiquetteyour ticket to professional
success

• June 27, 2005Presented byDANA MAY CASPERSONTHE
  POWER ETIQUETTE GROUPSanta Rosa CA
  www.PowerEtiquette.com

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Manners are courtesy and thoughtfulness in
action.

• Dana May Casperson

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Power Etiquette Tools

• Handshake
• Proper Introductions
• Electronic Communication
• Phone-ittude
• Wardrobe
• Dining Skills
• International Understanding
• Personal Style

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Manners are 80 common sense and 20 kindness.
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Power Etiquette What You Dont Know Can Kill
Your Career
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Power is nothing unless you can turn it into
influence.

• Condoleeza Rice

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Tips for Professional Success
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The Handshake

• Facing
• Allow 14-18 space bubble
• Smile

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Introductions

• Are about
• Honor and Respect
• Mention higher
• ranking person first
• Mention senior persons name first
• Use first and last names

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Avoid being an Online Knucklehead!!
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Answer e-mail

• Check daily.
• Respond within 48 hours.
• Start your reply message at the top.
• An E-message is public.

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Netiquette Tips

• Dont use all CAPS.
• Fill in the subject line.
• Avoid emoticons ? ? ) (
• Avoid colored script text.
• Use return receipt only when necessary.
• Do not indent. Leave a space between paragraphs.
• Do not give out personal contact information w/o
  permission.

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Ignorance is not bliss!
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Plan Your Wardrobe

• Determine your body type and lifestyle needs.

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Grooming is noticed!
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SMILE LAUGH

• A smile can brighten an otherwise dull day for
  someone! Use yours often!

Laugh each day.
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Body Language

• Your posture speaks louder
• than your words.

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Words, Words, Words

• The power of your words
• cannot be measured.

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• One kind word can last
• a lifetime
• 
  From a fortune cookie

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Dining with Confidence

• Entertain clients and enjoy a great meal,
  interesting conversation, and seal the deal at
  the meal.

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70 of all business is finalized at the dining
table.Are you prepared to be your professional
best?
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Plan ahead

• Select location carefully
• the restaurant and table location
• Arrange for payment before the meal
• Order easy to eat food
• Enjoy the conversation
• Leave time for business talk

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Where do you seat your guests?
H
H
G
Friendly
G
G
H
H
Friendly but awkward
Awkward eye contact
H
G
H
H
G
Confrontational
Convenient eye contact
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Seating arrangement
2nd
4th

H
1st
3rd
2nd
3rd

H-1
H-2
1st
4th
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Seating Arrangement
8th
7th
5th
6th
3rd
4th
1st
2nd
H
Host needs to see all guests be
able to signal the wait staff.
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International

• Etiquette Protocol

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Thailand
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Thais view Westerners as

• Big, hairy, clumsy, and smell like meat.
• Ill mannered, barbaric, hotheads.
• Talk too loud lose their tempers.
• While friendly, they care more about facts,
  figures profits.
• Women are pretty but dress immodestly.

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Dos and Taboos

• Dont touch heads.
• Dont show feet.
• Speak quietly, walk softly, gesture gently.
• Listen and Wait.
• Physical space, social space.
• Respect Monarchy.
• Honor religious protocol.
• Youre Nobodys Great White Rajah.

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Dress Appearance

• Personal hygiene and cleanliness are valued.
• Clothing is a measure of status.
• Wear conservative dark business attire (not
  black).
• Temple protocol.
• No tank tops or shorts

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France
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The French see Americans as

• Naïve.
• Conformists (all wear jeans sneakers).
• Carry backpacks.
• Are boring (because they always smile).
• Uniformed about the world.
• Loud.
• Money hungry.
• Obsessed with physical fitness.

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Tips for negotiating with the French

• Be totally prepared.
• Mention you have looked elsewhere.
• Never take notes.
• Try flattery.
• Be tactful.

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Theres a whole lot of shakin going on in France

• Shake hands often.
• When entering a room .
• When leaving a room.
• With everyone you meet.

It shows respect and personal recognition. Always
accompany the handshake with a personal greeting.
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Puerto Rico
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Although Puerto Rico is part of the USA, it is a
country of its own.
It has more of a Caribbean
culture than mainland USA.
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Business Cards

• Given after the handshake.
• Have USA country code with telephone number.
• Take time to read it before putting it away.

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Gestures
This means 2
Never point
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OK gesture

• In USA means A Okay.
• In Latin America means Screw You.
• In France means zero or worthless.
• In Japan means money.

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Dont Touch in

• Japan
• USA Canada
• England
• Scandanavia
• Australia
• Estonia

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Touch in

• Middle East countries (not mixed gender!)
• Latin countries
• Italy
• Greece
• Spain Portugal
• Some Asian countries

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Middle ground for Touch

• France
• China
• Ireland
• India

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World Trade PressNovato CA
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Power Etiquette

• The power skills for you to open doors that
  money cannot.
• 
  Dana May Casperson

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The Power Tips for Making Etiquette Your Ticket
to Success