Process for a Competitive Cedar Rapids - PowerPoint PPT Presentation

1 / 33

About This Presentation

Title:

Process for a Competitive Cedar Rapids

Description:

Task Force completes work on options and plans for the Open House No. 2 on options. ... Public Participation Plan. Open house. Information in. City newsletter ... – PowerPoint PPT presentation

Number of Views:54

Avg rating:3.0/5.0

Slides: 34

Provided by: philipbri

Category:

more less

Transcript and Presenter's Notes

Title: Process for a Competitive Cedar Rapids

1
Process for a Competitive Cedar
Rapids Blueprint for the Future Task Force
November 2006
2
Purpose of Presentation

The purpose of this presentation is to allow the
City Council to review the Blueprint for the
Future

Goals
Process
Communications and Public Participation Plan

3
Staff Mission

Our mission is to assure that the City of Cedar
Rapids successfully competes for residents,
businesses and visitors, by providing
exceptional service, being responsive, and
delivering affordable services efficiently and
effectively.

4
Mission Implementation

To accomplish this mission the Blueprint Task
Force will

Develop systems to increase involvement of all
employees in efforts to achieve our mission.
Obtain feedback from employees and public
regarding essential/non-essential services for
City Council consideration during budget process
and financial planning.
Seek feedback on City services including what is
working and what needs to be improved.

5
Mission Implementation

Refine systems designed to provide high quality
customer services.
Establish systems to assure continuous
improvement for both efficiency and effectiveness
of City services.
Improve inter-departmental coordination with
specific attention toward eliminating functional
duplication.
Develop tools to measure progress toward
achieving our mission.

6
Goal Themes

Analyze
Build
Communicate

7
Goals

Recommend to City Council which services are
essential and which services are non-valued in
order to address the needs of our internal and
external customers.

8
Goals

Establish a plan to achieve a more efficient
delivery of those identified services through a
transition process that is responsive to
employee and citizen feedback and results in a
superior culture of continuous improvement.

9
Goals

Set up a communication process with our
customers that will allow them to interact with
employees, staff and elected officials in order
for us to communicate the value of the services
delivered and receive feedback from our
customers on the delivery of service.

10
Process Roles

The City Council
The Task Force
City Employees
City Manager, Staff Consultants
The Public

11
Process Roles

The City Council
Initiates the process and creates Task Force.
Champions of the process.
Champions of addressing the problem.
Task Force periodically reports to them.
Final decision-makers.

12
Process Roles

The Task Force
Oversees public process.
Considers and reviews needs statement, process,
options and selected option.
Reports back to the Council.
Final recommendations to the Council.

13
Process Roles

City Employees
Provide opinions through initial meetings
survey.
Stay informed through intranet newsletter.
Provide information for Task Force and for open
houses on City services.
Provide feedback through three employee open
houses.

14
Process Roles

City Manager, Staff Consultants
Help to identify need and process design.
Identify functional and structural organization
models for consideration.
Coordinate and assist Task Force.
Help prepare and implement communications plan.

15
Process Roles

The Public
Receive information through variety of means
including newsletters and open houses.
Provide feedback through open houses and other
contacts.

16
Process RolesOCTOBER

City Council creates Task Force.
City Manager meets with staff to get input.
11-member Task Force begins to meet.
Task Force sets goals, reviews process and
Communications Public Participation Plan,
begins planning for Open House No. 1.

17
Process RolesWINTER

Task Force holds Open House No. 1 on goals,
process and services, for employees and one for
the public, in mid-January.
Task Force reviews feedback from open houses and
begins to formulate options for functional and
structural reorganization to improve efficiency
and effectiveness.

18
Process RolesWINTER

Task Force completes work on options and plans
for the Open House No. 2 on options.
Task Force reviews open house preparations and
options with City Council.
Task Force holds Open House No. 2 on options for
employees and one for the public, in March.

19
Process RolesSPRING

Task Force considers feedback and selects option
for review in third open house with employees and
public.
Task Force reviews preparations for Open House
No. 3 on selected options, with City Council.

20
Process RolesSPRING

Task Force holds Open House No. 3 on selected
options for the employees and one for the public,
in the Spring.
Task Force considers feedback from open houses,
makes its recommendations to the City Council.
City Council considers recommendations of the
Task Force.

21
What is a Communications and Public
Participation Plan?
It is a blueprint for the communications with
various community target audiences and the
process for their participation. THE PLAN
CONTAINS

Need Statement and Key Messages
Target Audiences, Goals by Audience
Tools, Tactics Strategies
Process Tentative Schedule

22
Communications and Public Participation
PlanNeed Statement

Just as businesses compete, cities compete for
people to live, work and do business in their
community.
If cities cannot compete with other communities,
they will not be able to attract and retain
residents.

23
Communications and Public Participation
PlanNeed Statement

Cities must continually strive to improve
customer service to residents, ensuring they are
providing services efficiently and effectively.
The new Council-Manager form of government
provides an excellent opportunity for review and
refinement of the Citys staff structure,
function and organization.

24
Communications and Public Participation Plan
TARGET AUDIENCES