CHAPTER 8 Project Quality Management

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CHAPTER 8Project Quality Management

• A Guide to the
• Project Management
• Body of Knowledge
• Third Edition
• (PMBOK Guide)

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Summary

• all the activities of the performing organization
  that determine quality policies, objectives, and
  responsibilities so that the project will satisfy
  the needs for which it was undertaken.
• quality management system through the policy,
  procedures, and processes of quality planning,
  quality assurance, and quality control, with
  continuous process improvement activities
  conducted throughout, as appropriate.

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The basic approach to quality management

• Total Quality Management (TQM)
• Six Sigma
• Failure Mode and Effect Analysis,
• Design Reviews
• Voice of the Customer
• Cost of Quality (COQ)
• Continuous Improvement

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Modern quality management project
management.

• Customer satisfaction.
• Prevention over inspection
• Management responsibility.
• Continuous improvement.

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1. Project Quality Management Overview
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2. Project Quality Management Process Flow Diagram
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Quality Planning Inputs, Tools Techniques,
and Outputs
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Quality Planning Inputs

• Enterprise Environmental Factors
• Organizational Process Assets
• Project Scope Statement
• Project Management Plan

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Quality Planning Tools and Techniques

• Cost-Benefit Analysis
• Benchmarking
• Design of Experiments
• Cost of Quality (COQ)
• Additional Quality Planning Tools

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Quality Planning Outputs

• Quality Management Plan
• Quality Metrics
• Quality Checklists
• Process Improvement Plan
• Process boundaries
• Process configuration.
• Process metrics.
• Targets for improved performance.
• Quality Baseline
• Project Management Plan (Updates)

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Perform Quality Assurance (QA)

4. Perform Quality Assurance Inputs, Tools
Techniques, and Outputs
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Perform Quality Assurance Inputs

• Quality Management Plan
• Quality Metrics
• Process Improvement Plan
• Work Performance Information
• Approved Change Requests
• Quality Control Measurements
• Implemented Change Requests
• Implemented Corrective Actions
• Implemented Defect Repair
• Implemented Preventive Actions

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Perform Quality Assurance Tools
and Techniques

• Quality Planning Tools and Techniques
• Quality Audits
• Process Analysis
• Quality Control Tools and Techniques

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Perform Quality Assurance Outputs

• Requested Changes
• Recommended Corrective Actions
• Organizational Process Assets (Updates)
• Project Management Plan (Updates)

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Perform Quality Control (QC)

• Performed throughout the project. Quality
  standards include project processes and product
  goals.
• should have a working knowledge of statistical
  quality control, especially sampling and
  probability, to help evaluate QC outputs.
• Prevention
• Attribute sampling
• Special causes
• Tolerances

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Perform Quality Control Inputs, Tools
Techniques, and Outputs
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Perform Quality Control Inputs

• Quality Management Plan
• Quality Metrics
• Quality Checklists
• Organizational Process Assets
• Work Performance Information
• Approved Change Requests
• Deliverables

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Perform Quality Control Tools and Techniques

• these are known as the Seven Basic Tools of
  Quality.
• Cause and Effect Diagram
• Control Charts
• Flowcharting
• Histogram
• Pareto Chart
• Run Chart
• Scatter Diagram
• Scatter Diagram
• Statistical Sampling
• Inspection
• Defect Repair Review

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Cause and Effect Diagram
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Example of a Control Chart of Project Schedule
Performance
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Sample Process Flowchart
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Pareto Diagram (Chart)
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Perform Quality Control Outputs

• Quality Control Measurements
• Validated Defect Repair
• Quality Baseline (Updates)
• Recommended Corrective Actions
• Recommended Preventive Actions
• Requested Changes
• Recommended Defect Repair
• Organization Process Assets (Updates)
• Validated Deliverables
• Project Management Plan (Updates)