Governors Conference on Economic Development

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• Governors Conference on Economic Development
• August 27, 2007

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• Missouri Toolbox 2.0 is based on proven systems
  in place in Utah, Iowa, and Montana.
• The original development relied heavily on the
  input of actual users and is extremely User
  Friendly.
• The search results we show later in the
  presentation are the result of test data from
  Utah and/or Iowa.

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Proven Platform
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• We will weigh all recommended changes against the
  MUST HAVE vs LIKE TO HAVE criteria before
  implementing.
• All MUST HAVE changes will be implemented prior
  to roll-out.
• LIKE TO HAVE changes will be considered at a
  later date.
• We may consider changing policy to match the
  existing rules in the system as opposed to making
  changes to the system to match policy.

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Changes to make it MISSOURIs System

• Changes will be made as we determine what we MUST
  HAVE versus what we would LIKE TO HAVE

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Public Access Side

• Replacement for our current GreatHires

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• The opening page invites the existing user to
  login.
• New jobseekers are invited to browse job openings
• Links are provided for jobseeker and employer
  registration.
• MissouriCareerSource

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GreatHires -- GreatJobs
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• Like the existing GreatHires, registration for
  employers is simple and quick.
• Basically the same information employers are used
  to giving us now.

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Quick Registrationfor Employers
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• The employers homepage is functional and
  uncluttered, providing access to job orders.
• The employer can opt to author orders which will
  be managed only by staff.
• Employer-managed ordersworked entirely by the
  employer
• Career Center-managed orderemployer writes the
  order then sends it to the career center for
  staff to work the order.
• Job Order Tips is a new feature that helps
  employers learn how to write effective job
  orders.

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Uncluttered Home Page
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• Entering a job order is straightforward, with
  expected requirement information.
• New features include qualifying the order for
  skills and certifications.
• Employer is given a choice of allowing any job
  seeker to see the contact information, or
  restrict it to only those seekers whose profiles
  indicate they meet the qualifications

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Entering Job Order
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• Blank areas of the job order are populated with
  shadow text offering suggestions of information
  to complete the box.

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Entering Job Order
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• Employers can select from search titles suggested
  by their job order title or from a complete
  listing of job titles.
• Suggested titles display the number of job
  seekers searching for each of the titles.

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Selecting Search Title(displays number of
jobseekers matching search title)
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• Refine Search button is on the original job
  order
• The employer can adjust any of the parameters of
  the job order, with the exception of the search
  title, without changing the published order.
• This enables the employer to search the order
  more effectively or judge the effectiveness of
  proposed changes in the order.

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Refine Search Allows the employer to modify
search without changing the open job order.
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• Jobseeker registration follows a logical
  progression of eleven steps.
• A jobseeker who is interrupted during
  registration is returned to the incomplete step
  on the next login.
• Jobseekers who have not logged in to the system
  in some time are prompted to review the
  registration steps to encourage them to update
  data.

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Jobseeker Registration
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• New features on this system include a listing of
  specific certifications which can match to
  employer needs.
• This list will be customized for Missouri
  employers and jobseekers.

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Jobseeker Registration
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• Another feature is a checklist of skills/tools
• This too can be matched to employer job orders
• The skills list can be customized to Missouris
  needs.

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Jobseeker Registration
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• The final steps in registration involve veterans
  information.

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Jobseeker Registration
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• Selecting Browse Job Listings from the opening
  page allows the jobseeker to quickly access job
  openings.

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Search Without Registration
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• Basic job details are available from this search.

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Basic Info Available Without Registration
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• When the job seeker attempts to obtain contact
  information, the browser is routed to the
  registration/login page.

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Prompted to Register to Obtain Contact Information
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• The job search for registered users allows a
  search for
• Key words in the job order
• All occupations
• The job seekers individual job objectives
• Specific job titles.

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Powerful Job Search Features
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• Search results appear in a simple listing
• When the customer selects a job order for viewing
  it pops up with the job details and a button to
  display the contact / application instructions.

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Search Results
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• Employers can set an order as Qualified, which
  means that job seekers who do not meet one or
  more of those qualifications (skills, education
  etc.) can not access the contact information.
• This message informs the job seeker that he or
  she does not qualify and tells which items are
  not met.
• It prompts them to update their profile if they
  have the required qualifications.

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Qualifications--Shows Jobseeker Why he does not
qualify
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• If the order is not a Qualified order or if the
  job seeker qualifies, he/she will view the
  contact information page.

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Contact Information
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• This system offers a profile/resume function that
  presents an acceptable resume in Acrobat format,
  suitable for printing.

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Resume/Profile Function
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Case Management/Mediated Services Side

• Replacement for our Current Toolbox

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• All of the important information relating to the
  jobseeker is presented in an easily accessible,
  tabbed format.
• Staff can use the tabs to go directly to the
  section of the record they want to work on
  without having to page through the entire record.

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Easy Access to Jobseeker Info
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• The jobseekers employment plan is also presented
  in a tabbed format
• Services are based upon the seekers employment
  plan.
• Funding can be tracked by source and service

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Employment Plan
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• The Personal Employment Plan is formatted in PDF
  format for printing and signature.
• This form will likely be the replacement for the
  current details page which includes the required
  attestation and disclaimer

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Personal Employment Plan
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• Functions are accessible through icons or from
  the drop down lists at the top of the page. You
  can even navigate using function keys.
• Icons have rollover explanation

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User Friendly Interface
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• The system offers scheduling and messaging
  functions along with a daily to do listing.
• The first message shows that someone has updated
  one of this counselors customers records
• The second message shows that the counselor has
  slated today for work in the office
• You can send a task to another userthe task
  displays on their to-do list

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Integrated Scheduling
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• Preformatted letter writing is available for
  staff to contact job seekers and employers.
• This functionality will be heavily relied upon to
  replace the Toolbox letter writing functionality
• These letters are easily edited for local area
  needs

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Integrated Letter Writing Function
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• Both the job matching and case management
  components have excellent internal reporting
  capability.
• The robust database structure which will
  facilitate expanding reporting capabilities.
• JobStat staff are evaluating the systems current
  capability and exploring enhancements that will
  be in place prior to roll-out

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Easy to Use Reporting Options
Robust Database Structure will Facilitate
Expanded Reporting Capabilities
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Training Process

• 90 Superusers (2 per Career Center) identified
  and receive intensive training.
• DWD Training staff will develop a standard
  training package.
• Superusers will provide initial and ongoing
  training to local staff.
• DWD Skill Development Center will provide support
  to local Superusers for training needs.
• DWD Tech Support will continue to provide support
  to system users Employers Job Seekers
  Workforce System Staff.

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Tentative Implementation Timeline

• October 1 Toolbox 2.0 ready in initial form.
• Early October Superuser training
• October December Superusers train local
  staff. EVERYONE is expected to log-on and learn
  prior to rollout.
• January 2, 2008 Rollout of Toolbox 2.0
• DWD will continue to make enhancements to the
  system based on user feedback.

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Questions, Suggestions, Discussion