eHR Vision Workshop

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• eHR Vision Workshop

November 9, 2000
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• eHR Overview
• What is eHR?
• Who is Impacted by eHR?
• Where does eHR Impact?
• Why is eHR so Important?
• Our approach

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What is eHR?
The eEconomy is defining business into the next
century
Electronic Transport
Computing Technologies
Communication Technologies
Content Technologies
Electronic Real-Estate
Electronic Labor
Business will see greater competitive intensity,
new entrants and challenges to existing value
propositions.
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What is eHR?
The eEconomy creates the context for a dramatic
change in the way business is conducted
eEconomy the broad business environment in
which global commerce is conducted.
eCommerce the conduct of business among
eEnterprises and consumers with an alignment of
people, processes and technology with eCommerce
enlightened strategic intent.
eEnterprise a business enterprise with the
capability to exchange value (money, goods,
services and information) electronically.
eEnterprises will conduct eCommerce in the
eEconomy
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What is eHR?
eHR applies the tools and concepts of the new
eEconomy...
. . .to improve Human Resource process efficiency
. . .
and Human Capital effectiveness.
eHR
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eHR is the electronic dissemination of Human
Resource processes and transactions, enabling the
organization while strategically changing the
role of the HR Professional and beyond.
What is eHR?
eHR is defined by Andersen Consulting as...
Source Andersen Consulting - eEBS
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What is eHR?
eHR delivers capabilities in four areas
eHR leverages your investment in HR-related
systems to deliver capabilities to the entire
enterprise
Provide custom delivery of information based on
personal profile and role in the organization
Provide management and employees with the ability
to access information and process transactions
Self-service
Personal Portals
eHR
HR Operations Management
Application Integration
Improve management of HR business processes and
information
Put a common front-end on multiple backend systems
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What is eHR?
Virtually any process along the employee life
cycle can be web-enabled
Attract
Deploy
Develop
WHAT
Reward
Perform
Release
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What is eHR?
Potential eHR functionality ranges across
traditional HR functions
Employee Services
Strategy Execution
Staffing

• Facilities Requests
• Travel Reservations
• Credit Union

• Competency Management
• Strategic Staffing
• Performance Management
• Succession Planning

• Internal job posting
• External job posting
• Team Finder/Job Finder
• Contingent Worker staffing
• Contingent Workforce
• Admin

Training Development

• Training Delivery
• Training Registration

Compensation Benefits

• Benefits Enrollment
• 401k/Retirement Modeling
• Distribution of Summary Plan Descriptions
• Claims Processing
• 401k Management
• Reward Program Admin
• EAP Service links
• Dependent/Beneficiary Maintenance
• Life Events Administration

Payroll

• Time Expense Reporting
• Electronic Distribution of Paystubs
• W4 / Tax modeling tool
• Direct Deposit

Application Landscape
Communications

• On-Line Newsletters
• Pushed messages
• Organization Charts
• Employee Directories
• On-Line Policies Procedures
• Employee Surveys

Records Management

• Vacation/Sick Time Inquiry
• Personal Information changes
• Leave of absence requests
• Benefits inquiry

Reporting

• Ad hoc reporting
• Dynamic Org Charts
• Report Distribution

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What is eHR?
The more strategic the application, the more
time, effort, and benefits received
Competency Management
Workforce Planning
Universal Directory
High
Succession Planning
Manager Processes
Employee White Pages
New Hire Process
Electronic Paystubs
Internal Job Posting
Impact and Benefit
Push and pull communications
Benefits Enrollment
Training Registration
Low
Personal Information Changes
Low
High
Time and Investment to Implement
Source Watson -Wyatt Annual HR Survey
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Who is Impacted by eHR?
eHR isnt just for the HR Department
Employees
Managers
Executives
WHO
HR Professionals
Third-Party Administrators
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Who is Impacted by eHR?
eHR extends the Enterprise to all Stakeholders
Users
Service Providers
Prospective Employees
Financial Service Providers
Human Resources
Service Center
Contingent Staffing Agencies
Recruiters
Benefits/Payroll Outsourcers
Retirees
Employees
Managers
Other Business Partners
Remote Employees
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Who is Impacted by eHR?
Focus has shifted in the marketplace from
Employees to Managers based on value
Managers
Employees

• Reduces cycle time
• Increases visibility
• Expedites communication
• Expedites high volume transactions
• Provides control

• Reduces service time
• Drives self-reliance
• Expedites communication
• Provides direct access to info

High
R.O.I.
Low
ESS
MSS
Apps
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Where does eHR Impact?
eHR can be accessed from many different places
and in many different ways
Kiosks
Physically
EE Desktops
Service Centers
Virtually
WHERE
Service Providers
Globally
Phones
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Where does eHR Impact?
eHR reaches everywhere inside and outside an
organization, providing rich capability and
content
transaction capability
workflow capability
eHR
rich content from inside outside the company
analytical applications
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Why is eHR so Important?
eHRs framework helps to increases asset
utilization, decreases costs, and increases
revenues
Quality
Standardization
WHY
Communication
Strategic Value
Productivity
Performance
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Why is eHR so Important?
eHR produces measurable, financial results
CostReduction
RevenueEnhancement
Increase Asset Utilization
For Example

• eHR increases asset utilization by using
  workforce
  
• management to better utilize skills they
  already
  
• have
• eHR reduces cost through application
  integration
  
• eHR increases revenue by decreasing the
  time-to-hire

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Why is eHR so Important?
eHR provides an incremental value realization
Globalization
Strategic Alignment
Service Centers
Cost Containment
Workforce Management
Mining the ERP Data
Employee, Manager Self-Service
Streamline Processes
Core ERP Application
Technology Enabler
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Tying it all together
To Summarize, eHR is...

• What - a web-based, Human Resource service
  delivery mechanism
  
• Who - all stakeholders, internal and external
• Where - virtually everywhere
• Why ? asset utilization
• ? costs
• ? revenue

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Our Approach
Electronic Delivery of the Full Range of HR
Processes and Services
Etc.
Payments
Etc.
Benefits
DOL
Etc.
Etc.
Capabilities/ Components
IRS
Approvals
Deductions
Notices
Etc.
Budget
OSHA
Reviews
Tax (W4)
Testing
Etc.
Prem/Ded Maint.
Resume/ Application
Personnel Actions
Directory
EEO
Bio/Demo
Enrollment Inquiry
Affirmative Action
Job Postings
Inquiry
Inquiry
Org/Depts
eHR Strategy/Diagnostic
Foundation
eStrategy/Diagnostic
eEmployee
eManager
eRecruit
eOrganization
eRegulators
ePublic
a.k.a Employee Self-Service Persona
l Portal
Vendors/Providers that serve employees
HR data available under FOIA
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Our Approach

• eEmployee
• e.g. employee portal,
• employee self-service
• Inquiry access
• job history
• check data
• ads of vendors (eOrg)
• Maintenance
• address
• voluntary deductions
• time entry
• training enrollment
• Modeling
• impact on pay due to ___
• Make payments
• benefits premiums
• expense overpayments

• eManager
• e.g. manager portal,
• manager self-service
• Inquiry access
• upcoming anniversary dates
• last increase dates
• Maintenance
• promotions
• job changes
• training approvals
• Modeling
• salary planning

• eRecruit
• e.g. applicant portal
• Inquiry access, e.g.
• open job postings
• company info
• Maintenance, e.g.
• application
• taking tests
• e.g. recruiting portal
• Inquiry access
• application reviews
• application searches
• Maintenance
• posting openings
• taking tests
• Marketing to applicants

• eOrganization
• e.g. vendor portal
• Inquiry access
• employees using vendor service
• enrollment/deduction history
• Maintenance
• employee deduction amounts
• taking tests
• Maintenance of marketing to
• employees
• benefits of services
• promotions and other enticements

• eRegulators
• e.g. workforce portal
• Inquiry access
• AA plans/reports
• EEO report
• OSHA info
• DOL statistics

• ePublic
• e.g. public portal
• Inquiry access
• functions of depts that serve public
• department locations, hours, links
• phone/email directory
• FOIA data

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Our Approach
Employee Self-Service eHR Predictions

• Employee self-service applications industry is
  developing
  
• companies that will move to packaged
  solutions
  
• Focus on the needs of the untrained, casual user
  versus technology
  
• Employee self-service will become a new specialty
  for HR management
  
• Dramatic increase in workflow functionality
• Successful systems easily fit the IT Landscape
• One Solution for connectivity with all
  back-office systems
  

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Our Approach

• Key Aspects of Our Solution
• A packaged solution
• More than employee self-service and manager
  self-service
  
• 24 x 7 access
• Web and IVR
• No user training required
• In-source or out-source
• Opportunities for revenue via advertisements/links

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Our Approach

• Our eHR market offering comprises all
  components
  
• Product
• Web vehicle for Bio/Demo self-maintenance
• Service
• eHRStrategy/Diagnostic

• Client entry points to our eHR market offering
• eStrategy
• eHRStrategy
• Add-on to ERP project
• Single component
• Multiple components