From UhOh to Aha: Learning from Surprising and Unexpected Moments in Coaching Francine Campone, Ed'D

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From Uh-Oh to Aha! Learning from Surprising and
Unexpected Moments in Coaching Francine
Campone, Ed.D. , USA Tom Krapu, Ph.D., PCC,
USADeepa Awal, Ph.D. , PCC, USA
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Todays Journey

• Introduction
• What is a critical event
• What can I do with an Uh-Oh experience?
• You are not alone - panelists share
• Paired sharing experience
• A tool for reflective learning
• Try the tool
• Wrap up and debrief

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The Practice of Inquiry
In the moment We take an action And.. The
situation talks back
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Listening.

• Helps us answer key questions
• How can I make appropriate choices with this
  client?
• Whats working and what needs to change?
• What are my learning edges?
• What are the patterns in my coaching?
• Where am I standing in the way?

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What is a Critical Event?An opportunity to learn
from any experience

• A situation, event or experience that a person
  believes has had a significant impact on his or
  her development
• A clearly remembered event which is unexplained
  and unanticipated
• A lived experience with a profound effect on the
  participants
• A synchronistic event that uncovers meaningful
  connections

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An Example

• Who is accountable? - Deepa

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Recognizing Critical Events

• Stops you in your tracks
• May be single or multiple experiences
• May be a positive or negative experience
• Invites inquiry
• May be initially perplexing

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The Value of Critical Events

• Illustrates specific situations, the persons
  involved, each persons actions and the results
• Invites a different perspective
• Offers a path for a coach to move forward in new
  ways
• Suggests a way to understand the personal impact
  of an action
• Uncovers new meaning in a taken-for-granted
  experience

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Reflective Learning

• Significant personal learning entails
  fundamental change in learners and leads them to
  redefine and reinterpret their personal, social
  and occupational worlds
• - Stephen Brookfield (1986) Understanding and
  Facilitating Adult Learning
• Stems from reflective examination and
  reconsideration of personal perspective
• Allows us to transcend our learned behaviors and
  mental models
• May result in changed behaviors

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You are not aloneExamples of unfolding events

• An unfolding event The Case of the Reluctant
  Client Tom
• A single event Whos Developing? - Francine

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Seeing Forests and Trees
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Paired Sharing Experience

• Think of a critical event that has been a part of
  your experience as a coach.
• Choose a partner near you
• Coach describes event
• Partner listens and holds the space for the
  speaker
• When facilitator calls time, change roles

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A Tool for Seeing Trees
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How to use the tool

• Revisit the event you just discussed with your
  partner.
• In the first row, write down what you thought was
  going to happen your expectations and theories
  of how the session would work, some strategies
  you thought you might use, what outcomes you
  expected.
• In the second row, write down as much as you can
  recall about what actually happened, both
  internally (your thinking, inferences, judgments)
  and externally.
• After comparing the first and second rows, write
  down some ideas in the third. What do you notice
  when comparing your expectations with actuality?
  What are the implications for how you might go
  about coaching this client next time?

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Sense-Making

• What were the differences between anticipated and
  actual? What was the same? What was unexpected?
• Where did your strengths as a coach show up?
• What are your areas of learning?
• What would you do differently going forward?

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Wisdom of the Room
Lets get the Ahas people have discovered to
others in the room What was your Aha!?Who
can get us started? Wait for a microphone and
speak loudly so we can all hear
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Further Steps

• Continue practice
• Development of Coaches survey link
• http//www.surveymonkey.com/s.aspx?smEqeMi7yw5AqT
  eogjuCRRZw_3d_3d

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References

• John Blenkinsopp Kasia Zdunczyk (2005) Making
  sense of mistakes in managerial careers. Career
  Development International 10 (5)
• Stephen Brookfield (1986) Understanding and
  Facilitating Adult Learning
• Gail. P. Clarkson Gerard P. Hodgkinson (2007)
  What can occupational stress diaries achieve that
  questionnaires cant? Personnel Review 36 (5)
• Collette T. Dollarhide, Alexanderia T. Smith and
  Matthew E. Lemberger (2007) Critical incidents in
  the development of supportive principals
  Facilitating school counselor- principal
  relationships. Professional School Counseling
  10(4)
• Susan R. Furr Jane J. Carroll (2003) Critical
  Incidents in student counselor development.
  Journal of Counseling Development JCD 81 (4)
  
• Anne F. Marrell (2005) The Performance
  Technologists Toolbox Critical Incidents.
  Performance Improvement 44 (10)
• Morgan W. McCall, Michael M. Lombardo and Ann M.
  Morrison (1988) Lessons of Experience How
  Successful Executives Develop on the Job, Free
  Press, New York
• M. Carole Pistole Jenelle C. Fitch (2008)
  Attachment theory in supervision A critical
  incident experience. Counselor Education and
  Supervision 47 (3) March 2008
• Jenny W. Rudolph, Steven S. Taylor Erica
  Gabrielle Foldy (2001) Collaborative Off-line
  Reflection A way to develop skill in action
  science and action inquiry. in Peter Reason and
  Hilary Bradbury (eds). Handbook of Action
  Research Participative inquiry and practice.
  Sage.
• Thomas Wing Yan Man (2006) Exploring the
  behavioral patterns of entrepreneurial learning
  A competency approach. Education Training 48
  (5)

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Presenter ContactFrancine Campone, Ed.D. ,
MCC, USA 1303-862-7710 francine_at_reinventinglife
.netTom Krapu, Ph.D., PCC, USA1-314-842-2258
Skype tomkrapuDeepa Awal, Ph.D. , PCC, USA
215-546-3515 deepaawal_at_gmail.com
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