Double Tree Hotel

1
Double Tree Hotel Courtyard By Marriott

• By
• Maritza Mejia
• Tien Lu

2
System 21 Version 2.11.11

• Windows Based
• Hard to learn and navigate
• Easy to make adjustments
• Found in most Hiltons and in all Doubletree Hotels

3
Courtyard PMS AIX-BBX

• Customized program built from within
• Quick response and operation
• Care Free, Corporate handles all the upgrades and
  maintenance

4
Effectiveness of How Management Uses the
Information System
Courtyard By Marriott
Double Tree Hotel

• Forecasting is done through corporate and sent to
  the hotel
• the revenue report
• guest arrivals
• prepays (any guest with an outstanding balance
• guest variance report (any guest with different
  rate other than rack rate)

• Uses reports to forecast reservations
• Keep balances for in house guests
• Local Tracking

5
Key Points that We Learned From this Project

• Ask the potential companies about their PMS
  system to see if it fits your needs
• Corporate- has a lot of influence concerning
  information that flows to the Courtyard
• Double Tree Hotel- Corporate does not have a
  major influence in the day to day operations of
  the hotel
• The Differences from the way a corporate and
  franchised hotel operates very differently

6
Where You Can Find More Information

• Courtyard By Marriott
• Contact Michael Swaney
• 1905 Azusa Ave
• Hacienda Heights, CA 91745
• [phone]

• Double Tree Hotel
• www.doubletreeocairport.com
• Rhonda Garib
• 201 MacArthur Blvd.
• Santa Ana, CA 92707
• [phone]