Overview of the WUSM Faculty Practice Plan Washington University Physicians

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Overview of the WUSM Faculty Practice
Plan(Washington University Physicians)

• WUSM New Faculty Orientation
• August 26, 2009
• Presented by James Crane, M.D.Associate Vice
  Chancellor for Clinical Affairs
• CEO, Faculty Practice Plan362-6249
• cranej_at_msnotes.wustl.edu

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Importance Of Clinical Practice
ACADEMIC MISSION

• Clinical Platform for Training Bringing New
  Medical Discoveries to the Bedside
• Drives Teaching Hospital Clinical Financial
  Performance
• Provides Financial Support for WUSMs Research
  Teaching Missions

WUSM Faculty Group Practice
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WU Physicians Clinical Practice

• 3rd largest academic group practice in USA
• 1,061 full-time faculty physicians
• 2.5 million annual patient encounters
• Account for 90 of admissions to BJH 92 to
  SLCH
• 547 million in annual revenues
• 77 of clinical activity on Washington University
  Medical Center campus
• Center for Advanced Medicine (CAM)
• Barnes-Jewish Hospital
• St. Louis Childrens Hospital
• The Rehabilitation Institute of St. Louis
• Also provide care at some BJC community
  hospitals, Shriners, the VA 49 off-campus
  ambulatory locations

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Washington University Physicians Faculty
Practice Plan

• Primary Functions
• Serves as the focal point for establishing
  strategic direction and coordinating clinical
  program activities across WUSMs 14 clinical
  departments and with our major teaching
  affiliates
• Establishes school-wide clinical practice
  policies
• Provides key services infrastructure for
  clinical departments
• Public policy advocacy

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FPP Organizational Structure

• Board of Directors (n-27)
• 14 Clinical Department Heads
• 6 Faculty-At-Large
• Head of Emergency Medicine
• Basic Science Chair
• FPP CEO
• Dean
• 3 Hospital Representatives
• Decision Making By Majority Rule

Board of Directors
Clinical Information Systems
Clinical Practice
Professional Liability
Finance
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Core FPP Services
Managed Care Contracting
Billing Collections Services
Communications Marketing
WUSM Clinical Practice
Referring Physician Relationships
Clinical Strategic Operational Planning
Patient Access Service Quality
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FY10 FPP Key Initiatives

• Work in partnership with BJH and SLCH to achieve
  our joint strategic plan targets and objectives
• Aggressively grow tertiary/quaternary care
• Expand our off-campus clinical practice programs
• Expand WUSMs primary care referral base
• Further enhance patient safety and reduce our
  professional liability risks
• Complete deployment of our ambulatory electronic
  medical record solution
• Public Policy initiatives
• Safety Net Care
• Health Care Reform

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WUSM and FPP Resources to Help You
FPP Marketing Communications

• The http//WUPhysicians.wustl.edu web site is
  visited by 1.5 million people per year, 38 of
  whom are studying the physician biographical
  pages
• Please make sure your information is kept up to
  date, as this data is used for the electronic
  kiosks and physician directory distributed to
  referring physicians
• Call 747-6542 for details, to arrange for your
  photo and your branded lab coats

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Updated FPP Intranet Web Site http//fpp.wustl.edu
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FPP Policies

• Expert Witness Testimony Policy
• Fact Testimony Policy
• Guidelines for Patient Disclosure of Adverse
  Events
• Clinical Conflict of Interest Policy
• Pharma/Medical Device Sales Vendor Policy
• Consulting Policy
• Faculty Financial Investments Policy
• Patient Termination Policy
• Patient Safety/Risk Management Training Policy

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WUSM and FPP Resources to Help You
Office of Physician Billing Compliance (OPBC)

• Responsible for physician and non-physician
  practitioner billing issues and compliance
  education
• Conducts internal reviews and provides education
  to faculty and staff regarding billing compliance
  standards.
• Publishes a quarterly newsletter, Compliance
  Matters
• Supports annual training requirement
• http//opbctraining.wustl.edu
• For more information, contact Jane Ditch at
  935-0672

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Our Commitment to Service Quality

• Establishment of Professional Service Commitments
• Service Quality Training Programs
• Daily Patient Satisfaction Tracking and Reporting
• Clinical Staff Recognition Programs
• Coordinated Complaint Management and Service
  Recovery

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WU Professional Service Commitments

• Endorsed by
• Washington University Physicians Faculty Group
  Practice
• Barnes-Jewish Hospital Medical Executive
  Committee
• St Louis Childrens Hospital Medical Executive
  Committee
• WUMC Graduate Medical Education Committee

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WU Professional Service Commitments

• We will treat patients and their families with
  respect and professionalism
• We will maintain patient privacy at all times
• We will provide medical care promptly and
  efficiently
• We will provide patients with clear and accurate
  information regarding their health status and
  necessary follow-up
• We will consistently respond to the needs of
  referring physicians
• We will create a positive work environment by
  treating all students, staff and physicians with
  dignity and respect

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WU Professional Service Commitments
How You Can Help

• Take a few minutes to review the WUMC
  Professional Services Commitments booklet
• Lead by example through your own daily actions as
  you interact with patients, families, colleagues
  and staff
• Provide positive reinforcement to staff and
  co-workers who exhibit extraordinary
  professionalism and compassion

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