Employee Awareness

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Hanford Security Education Awareness Program

• Employee Awareness Commitment
• A Perceptual Research Study
• for
• Department of Energy
• Protection Technology Hanford

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Participants

• PTH Sponsor Chester Braswell
• WSU Vancouver Beth Klinski
• Kristin Sawyer
• WSU Tri-Cities Alison Marcum,Team lead
• Kevin Higginson
• Sophia Orozco
• Dennis Walters
• Key Advisors Pamela Henderson, PhD
• Attended TRADE mtg 2001

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Presentation Overview

• Background Methodology
• Competitive Analysis
• Outstanding Security Culture
• Industry Analysis
• Employee Survey Results
• Customer Analysis
• Summary Enhancements

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Background

• Didnt Attempt To
• Evaluate Security /Or Awareness Training
  Performance
• Identify Any Deficiencies
• Evaluate Any Individuals

• Attempted To
• Help DOE/PTH Achieve Security Awareness
  Communication Goals
• Identify Strengths Improvement Opportunities
• Recommend Ways to Increase Employee Involvement

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Current Practices at Hanford

• Computer-Based Training
• Facilitated Briefings
• Posters
• Reach
• Security ED
• Web Banners
• Field Visits

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Methodology
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Research Methods

• In-Depth Interviews
• Face to Face
• Via Telephone
• Employee E-mail Survey
• SE-SIG Conference
• Content Analysis

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Competitive Analysis
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Project Hanford
Site Clean-up Performance
Hanford Budget
Company Performance
Protection Programs Radiation Protection Quality
Environmental Nuclear Safety Safety Health
Security
Budget
Production
TPA Milestones
Mission Priority
Funding
Scheduling
Customer Satisfaction
Funding
Stakeholder Satisfaction
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Safety Helping Security

• Similar Goals
• Performance versus Compliance
• Similar Values Beliefs
• PTHs Star-Status
• VPP Success

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Insights Gained

• Communicate with Employees
• Value Employees
• Two Way Communications
• Workers an Untapped Resource
• Workers are the Medium
• Employee Manager Involvement

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5 Strategies to VPP Success

• Value People
• Treat Everyone as an Expert
• Leverage Involvement, h Performance
• Use the Employee Medium
• Measure Performance

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Outstanding Security Culture
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Methodology

• Identify
• Group
• Prioritize
• Evaluate Performance
• Recommend Actions

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(No Transcript)
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Industry Analysis
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Other Sites

• Most Effective
• Face-to-Face
• Mgt follow-up
• Logo/Slogan
• Guest Speakers
• Presentations
• Least Effective
• Non-specific Mass Media
• Read Sign Materials
• Computer-Based Training

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SE-SIG Conference

• Lectures
• Promotional Materials
• Tools of the TRADE
• In-Depth Interviews

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Interview Results

• Similarities Among Sites
• CBT, Read Sign, Posters
• High degree of ownership by SE
• No effective or detailed evaluations of SE
  effectiveness
• Each Site is independently solving problems
• Explore SE SIG or HQ for joint problem solving

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Interview Results

• Differences Between Sites
• Building Security Awareness
• Visual aids to annual training
• Security Approaches
• Poster contests to working one-on-one
• Consequences for Failing to Wear a Badge
• No penalty to receiving infractions
• Future Plans
• Internet based projects, annual refreshers, ISSM

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Customer Analysis
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Background

• Change of Mission
• Frustrations Problems
• Effectiveness and Participation
• Tools

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Involvement

• Areas of Importance
• Frustrations
• Competing for Time
• Value of Focus
• Management Involvement

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Media

• Recalls and Preferences
• Perceived Effectiveness

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Non-Mgt. Employee Research Findings
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Methodology

• In-depth Telephone Interviews

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Common Trends

• Knew Who to Contact with Security Concerns
• Email Security Reminders Are Most Effective
• Keep Hanford Secure by Wearing a Badge

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Mixed Feelings About

• Presentations
• Taking Personal Ownership
• Personal Awareness
• Ownership Among Co-Workers

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E-mail Survey

• Sent to 945 Employees
• 39 Response Rate

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Employees and managers have an above average
security conscious attitude
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Most employees understand their responsibility
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Perceptions are that the quality of information
received is not high enough
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Top 3 sources seen or used by employees
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Poster
Reach
Management
Staff Meetings
HGET
Email
Top 3 sources employees would use given limited
resources
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Average rating of means for improving security
awareness
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Top 5 suggestions for improving awareness and
ownership
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Summary
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Themes

• Consistency
• Relevance
• Exposure
• Employees Valued
• Employees Involved
• Measurement

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Enhancements and Implementation
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Vancouver Enhancements

• HGET
• E-mail
• Interpersonal Communications

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Common Logo and Slogan

• Should be
• Constant
• Highly Visible
• Consistent
• Possible Name Change
• Security Involvement Program

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Real-Life Examples

• Meeting Topics
• Scripts
• Manager Involvement

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Web Banner Variation
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Poster Enhancements

• Picture is Message
• Positive Themes
• Non-Threatening Tone
• Use Humor with Caution
• Security Awareness Logo
• Test Market

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Integration of Patrol Officers

• Poster Ideas
• Patrol Officer with Office Employee
• Patrol Officer with Family
• Other Security Entities at Work
• Patrol Sponsored Events

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Additional Human Resources

• Internship Programs
• Increase Staffing

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Security Ed Enhancements
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Partnering with Safety

• Build Alliances
• DOE Headquarters
• VPP on Site
• Labor Unions
• Management
• Employees
• Outside Consultants

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Graded Approach for Secrecy

• Joint Advisory Group
• (Security Personnel Cleared Employees)
• Recognize Needs
• Institutionalize the Process
• Share Appropriate Information

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Increase Involvement

• Start Listening
• Recognize Employees Are a Resource
• Encourage Participation
• Support Employees
• Act on Inputs or Give Feedback
• Training
• Resources
• Authority
• Follow VPP Model
• Be Patient, This Process Takes Time.

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Performance Measures

• Measure Involvement Behaviors
• Measure Attitudes Beliefs
• Measure Outcomes
• Share Results Appropriately

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SAMPLE PERFORMANCE INDICATOR

• A security awareness culture has ownership for
  security principles.
• Individuals value security and understand why
  security is important to them.
• Managers are actively involved in delivering the
  security message.
• They demonstrate the importance of security
  through their actions, and have a clear
  communication path between themselves and their
  employees.
• Programs deliver effective and relevant messages
  that are easily understood, accepted and
  delivered by managers to the workforce.
• The performance of the program is routinely
  evaluated to ensure it is achieving its goals of
  awareness and ownership.

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