Quick Setup Guide for QuestionPoin

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Quick Setup Guide for QuestionPoint
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Profile

• Please go to www.questionpoint.org
• Click on Librarian Login at the top of the page
• Enter your authorization and password to login
• Navigate to Profile on scroll down menu at the
  top right of the screen
• Click on Institution Service and make sure
  Institution information and Contact information
  is correct
• Click on submit when finished

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Enter your 9-digit ID here
Enter your password here
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Enter your librarys name in regular letters (not
all capitals)
Scroll down the page, checking all your contact
information. Change and add where necessary.
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Where do you want notification of new emails and
chat transcripts to be sent?
The name of your QP administrator at your library
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What about the buttons underneath Institution
Information and Contact Information ?

• Alternate Name Your librarys name in other
  languages. If you dont know, leave it blank.
• Available Times The hours that your library is
  available to provide virtual reference service.
  Some libraries put their open hours, others just
  the hours they cover virtual reference.
• Unavailable dates dates when your library is
  closed (usually Federal holidays, etc.) You will
  want to update this a couple of times a year.
• Locations served Where is the primary service
  area for this service? All our libraries put
  Montana.
• Languages Served Are there any other languages
  in which your library can provide reference
  service? List them here. (Note that there is a
  Spanish language VR queue, separate from the 24/7
  Public and 24/7 Academic queues.)

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If you dont know your librarys name in other
languages, dont worry about filling out this
section.
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Usually your librarys hours
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Dates when you library will be closed. Youll
need to keep this updated.
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Choose Montana from the list.
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If your library can offer reference in a language
other than English, you can specify that here.
Its up to your library whether you offer foreign
language virtual reference, though!
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Library Policies Page

• Your policies page is your communication with
  other librarians What do you want them to know?
  How do you do things at your library? What
  services do you offer patrons?
• The more information you give, the better your
  patrons can be served!
• Common questions
• How do I get a library card?
• When is the library open?
• Does the library have internet/wireless/printing?
• How do I renew a book?
• How do I get into InfoTrac/NetLibrary/Auto
  Repair?
• When is the library booksale?
• You dont need to put database passwords or other
  confidential information on the page just say
  something like Use the barcode and if it doesnt
  work, please ask the patron to call us.

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Library Policies Page

• Be sure to fill out as many of the policy page
  sections as you can
• Local history, genealogy, and other very local
  information and sources are particularly
  important! Provide links to your historical
  society, genealogy society, local history museum,
  and other research sources in your community.
• With your local links, explain why a patron
  should be referred to that source and what they
  should know about it
• Do they do obituary lookups?
• Have historical photographs?
• Provide access to rare books and local
  publications?
• Does they charge fees for entrance or services?
  Have limited hours?
• Be sure to provide contact information, both
  phone and email!

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Library Policies Page

• Please go to www.questionpoint.org
• Click on Librarian Login at the top of the page
• Enter your authorization and password to login
• Navigate to Profile on scroll down menu at the
  top right of the screen
• Click on Policies on the furthest right on the
  screen
• Edit each section that applies to your library
• Click on the Submit button

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Click Edit to edit the field information. Its
not necessary to fill out every field, but do
complete as many as you can! More information
better service for your patrons.
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Note that you do need to use HTML coding to enter
URLs, line breaks, paragraphs, bold or italic
text, and other features. Use the Help link for
a list of basic HTML codes. Be sure to click the
SAVE button when youre through entering your
information!
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When youre done.

• If your library is a new member of the 24/7
  Reference Cooperative (i.e. national coverage),
  you must submit your policy page when it is ready
  in order to begin your chat service and your
  participation in the Cooperative.
• After you submit your policy page, the
  QuestionPoint team reads it and contacts you if
  they have questions. After any needed additional
  information is added, the QuestionPoint team sets
  up your primary chat queue and notifies you. Then
  you can place links to your chat form on your
  library's web site.
• To submit your policy page, click on the
  Institution Services tab on the left, then click
  the Submit button to the right of your librarys
  name.
• You only submit the policy page once. After that,
  you can update your policy page as needed without
  clicking the Submit button.

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Questions?

• Betsy Garlish

• Tracy Cook

• Reference Librarian / Assistant Professor
• Montana Tech Library
• [phone]
• bgarlish_at_mtech.edu

• Statewide Consulting Librarian
• Montana State Library
• [phone]
• tcook_at_mtlib.org