Buckman Laboratories http:www'buckman'com

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Buckman Laboratorieshttp//www.buckman.com
Jason C. H. Chen, Ph.D. Professor of MIS School
of Business Administration Gonzaga
University Spokane, WA 99223 chen_at_gonzaga.edu
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Suggested Study Questions (SSQ)

• 1.  What are the key elements of KNetix?
• 2.  What do you think of the implementation
  approach taken by Buckman? What were its major
  milestones? Why do you think they were
  significant?
• 3.  Do you think the current system described in
  the case is effective? What are its limitations?
  How can they be overcome?
• 4.  How would you answer the three challenges
  listed at the end of the case? Be specific.
• 5.  What criteria do you see for a company
  adopting knowledge management?

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Working Smarter, Not Harder

• Overlapping Human/Organizational/ Technological
  factors in KM

PEOPLE
ORGANIZATIONAL PROCESSES
TECHNOLOGY

• Knowledge

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Tacit and Explicit KNOWLEDGE
Oral Communication Tacit Knowledge 50-95
Explicit Knowledge Base 5
Information Request
Explicit Knowledge
Information Feedback