Quality system in a Norwegian nursing care home

1
Quality system in a Norwegian nursing care home

• CosDoc - web
• Medical journal
• Nursing journal nursing care plan

2
Quality system

• QMS - web
• Work procedures

3
HSE

• HSE -QMS web
• Health and safety at work act
• Effort to prevent physical and psychological
  stress
• Fire Regulation
• Etc.
• Synergi web
• deviations

4
Environment

• Certificate from green environment organisation

5
Personal regulation

• QMS-web
• Instruction book for the personal

6
The benefit of the quality system

• To secure the practise of being in accordance to
  low and instructions
• Procedures will make equal practice for all
  personal
• Deviation to the procedures is to be reported.
• Deviation reports will be used to improve the
  practice continuously.

7
Work out the quality system

• Something is to be worked out from the
  authorities.
• Personal who is qualified and who are working
  with these issues.

8
Quality system is a living system

• Quality group consist of leader, professionals
  and participants from the staff
• Discuss deviation reports
• Discuss how to improve practice
• Knowledge out to all nursing staff

9
Analysis of deviations - The most important
thing is to increase the quality

• Examples
• Lack of competence by somebody ? courses/
  training
• Failure in routines ? makes better routines
• Time when failure mostly happens
• too much to handle out at the same time
• changes in personal composition
• or changes in routines

10
Start Up Quality Work

• Good caring system
• procedures that covers the most central parts.
• Activity plans
• secure the good quality of life.
• HSE
• procedures who secure health and safety at work
  act

11
How to start?

• Start with prioritising of life and health
• Examples
• Receive a new patient
• Medical treatment
• Medicine giving