Background

1
Background

• Established in 1990 administer HEES
• Strong social environmental values
• 2000 became employee owned Ltd Co.
• 2006 float on Stock Exchange now FTSE top 250
  company
• One of Sunday Times best places to work for
• 5,000 staff recruiting at 50 per week

2
The Service Excellence Continuum
Customer satisfaction
Employee engagement
Leadership excellence
Results!
3
Partnership eaga Masters
Training
Value for money Practical use Credible
4
Benefits to Newcastle Business School
Northumbria University

• Greater understanding of the challenges facing
  managers and leaders today in a fast growing
  organization
• Opportunity to test out current leadership
  research is it applicable and useable by real
  leaders?
• Gathering of examples of real workplace practice,
  that can be used in other student learning
  activities (case studies scenarios)
• Wider partnership arrangements placement
  opportunities for students, guest speakers, joint
  presentations at conferences, full range of
  programmes

5
What has been learnt?

• Working together on the validation process the
  importance of having clarity about what the
  organisation needs and what the HEI can deliver
• Where teaching is shared, ensuring it is seamless
• To be flexible about delivery methods and modes
  arrangements for assessment submission
• To provide opportunities for student guidance,
  particularly around assessment requirements