Evolving Requirements for Mobile VoIP

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Evolving Requirements for Mobile VoIP

• Peter Brockmann
• SVP, Business Development
• FirstHand Technologies
• pbrockmann_at_firsthandtech.com
• 1-613-254-8886 x.277

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Agenda

• Technology Convergence
• User Requirements

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Follow Along, Learn More

• Corporate site
• http//www.firsthandtech.com
• Blog
• http//voip.brockmann.com
• White papers
• What Do Mobile Users Want?
• Saving Money and Four Other Dual Mode Myths
• A New Class of Enterprise Mobility
• Beyond Convergence Communications as Enterprise
  Application
• Accelerating IMS The Case for Enterprise
  Mobility
• Why Clients Matter
• Whats SIP Got To Do With It?

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FirstHand TechnologiesEnterprise Communications
Everywhere

• Focus Enterprise, Mobility and Collaboration
• Products Multimedia servers, Mobile Assistant,
  Mobile Console, Fast Handoff
• Founded 2003, Ottawa
• Go-to-Market OEM to leading solution providers
  IP PBX, hosted services, SIs, mobile operators
• Organization VC-backed BDC, Covington,
  Skypoint, VLabs
• Scope 40 employees
• Relationship Columbia University Internet
  Real-Time Lab

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The Environment is Ripe for Mobile VoIP

• The delivery of enterprise applications,
  information and services to mobile workers with
  security, control and performance
• Enterprise has been a major segment for mobile
  services since first call in 1973
• Factors that will change the dynamic
• Standardized call control SIP
• Moores Law applied to mobile devices
• Speed, quality, coverage of mobile data networks

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Issues in the NetworkKey Enablers for Mobile
VoIP

• Control of spectrum
• Public good
• WiFi 802.11 set aside globally for shared,
  unlicensed use
• Low power, sharing protocols
• 3G / WiMax are licensed
• Contention for service
• All users are equal
• 802.11e gives real-time priority
• Security
• WPA, WPA2, AES, 802.11i
• Radio characteristics
• WiFi is chatty in standby mode tough on
  battery life

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Issues in the DevicesKey Enablers for Mobile
VoIP
Processor
Screens
User Expectations
Applications
Battery Life
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Survey187 Mobile Professionals

• 81 are management or customer facing
• 75 have cell bill reimbursed
• 77 are satisfied or very satisfied with operator
  coverage
• 53 thought dual mode could improve coverage

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Business Is Mobile

• 70 million Americans use cell phone for work,
  Nortel 2005.
• 70 of cell calls start in WiFi-enabled areas,
  RHK, 2005.
• By 2009, 25 of new mobile phones will be
  smartphones, Gartner, 2006.
• 67 of mobile professionals receive or make more
  than 25 of business calls on mobile phones,
  FirstHand, 2006.

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Call Screening

• Imagine a service where all calls to your office
  extension were made visible to your mobile phone
  by presenting on its screen the choices of
  accepting the call from ltnumber and namegt,
  transferring it to ltpredetermined coworker or
  subordinategt, or sending it to your company
  voicemail.

How useful is Call Screening to you?
50
40
30
20
10
0
Not at alll useful
Not useful
Neither
Useful
Very useful
FirstHand 2006 Mobile Professional study
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Instant Messaging

• Imagine a service where you and your colleagues
  are available for instant messaging from your
  mobile phone. You are given the option to
  click-to-call or click-to-IM. You can send
  real-time text messages securely to colleagues
  cellphones or computers and gain insights into
  whether colleagues are in meetings, on the phone
  or offline.

How useful is Instant Messaging to you?
50
40
30
20
10
0
Not at alll useful
Not useful
Neither
Useful
Very useful
FirstHand 2006 Mobile Professional study
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Directory Search

• Imagine a service where any employee can be
  reached using a search window on your mobile
  phone. You enter their name and the server
  searches for their name. Presence status such as
  on-the-phone or in a meeting are presented to
  you. Once the result is returned you can click on
  them to instant message or call them.

How useful is Directory Search to you?
FirstHand 2006 Mobile Professional study
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Group Call

• Imagine that you get a message on your mobile
  phone labeled Managers Group Call and as you
  accept the call, the system plays a message from
  her that there is an emergency board meeting and
  she needs you to participate in a conference call
  right now. You are invited to press the -sign to
  join, and you are immediately in conference.

How useful is Group Call to you?
50
40
30
20
10
0
FirstHand 2006 Mobile Professional study
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Mobile VoIP

• Is much more than terminating a SIP session on a
  small wireless device
• Is about enabling personal and productive
  experience that users cant get on their existing
  mobile phones
• 49 would replace their mobile phones to enable
  these enhanced enterprise features

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Evolving Requirements for Mobile VoIP

• Peter Brockmann
• SVP, Business Development
• FirstHand Technologies
• pbrockmann_at_firsthandtech.com
• 1-613-254-8886 x.277