TEST

1
Welcome to CNO Phase III!Please make a name
tag pick up an evaluation form

• December 14, 2009

2
Direct Feedback to Your PeersSkill Building
For Effectiveness

• Central Nurse Orientation Phase III
• December 14, 2009

3
What we will do in this session

• Articulate what makes feedback useful or not
  useful for you
• Discuss Peer Feedback within UMHS Nursing
• Describe Feedback Guidelines used at UMHS
• Practice using the Feedback Guidelines in day to
  day work situations

4
what do we value in peer feedback?think about a
time
5
what makes feedback ineffective or not
helpful?think about a time
6
Reflect for a moment aboutwhy feedback isso
important why we address it here in Phase 3
7
(No Transcript)
8
Feedback is part of our Contract Para 28E

• Only employees educated in peer review will be
  allowed to participate in the peer review
  processes. All peer review evaluations must be
  signed and made available to the employee being
  evaluated.

9
Feedback is part of the Framework
DomainProfessional Development
10
Feedback plays a part in

• Orientation
• Annual Evaluations
• Framework Advancement
• ANDwhen else?

11
in our day to day work
12
most importantwhat are we all here for?
13
patient care
14
lives depend on our teamwork
15
There are ways to speak up with both candor and
respect.
16
Try a perception check

• You made what you thought was an excellent
  suggestion to your preceptor. The preceptor
  looked uninterested but said she would check on
  the matter right away.
• Three weeks have passed, and nothing has changed.
  

17
another perception check

• your co-worker acts quite abrupt snappy youre
  not used to that with them.
• How might you start with a perception check?

18
Highly-Effective Teams provide high doses of
positive feedback

• High 5 to 1
• Low 0.36 to 1

19
POS informed our peer feedback tool

• Please describe a time when you saw me at my very
  best. What qualities did I display?
• Please provide your input regarding opportunities
  for my personal and/or professional growth.

20
No surprises!
21
(No Transcript)
22
another version ?
23
Guidelines for Giving Receiving Effective
Feedback

• Its not just what you say
• Its how you say it !

24
Were on break for 8 minutes

• We are breaking up into 4 groups
• The first 3 will go the Med Inn to 3 separate
  conference rooms
• The 4th group will return to MCHC for their
  breakout session

Return to MCHC after the breakout
25
(No Transcript)
26
Each person has 100 responsibility for 50 of an
interaction
27
Parting thoughts

• Remember not only to say the right thing in the
  right place, but far more difficult still, to
  leave unsaid the wrong thing at the tempting
  moment.
  -Benjamin Franklin
• The trouble with talking too fast is you may say
  something you havent thought of yet.
• 
  -Ann Landers
• Think before you speak

28
Parting thoughts

• If there is any great secret to success in life,
  it lies in the ability to put yourself in the
  other persons place and to see things from his
  point of view as well as your own.
• -Henry Ford
• If speaking is silver, then listening is gold.
• -A Turkish proverb
• Use empathy listen

29

• Thank you
• continued success on
• your UMHS nursing journey!