Issue Management System Software

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PointInsight

• Issue Management Software

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About Us

• PointInsight provides a simple, easy to use,
  customizable web based business process portal
  that streamlines the tasks, issues and projects
  life cycle management.It is especially designed
  to automate and streamline IT services, help desk
  and customer support processes. PointInsight
  also provides an integrated knowledge base with
  built-in customizable search feature for instant
  business intelligence features such as alerts,
  reports and emails.

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Industries Served

• We have customized PointInsight solutions that
  reflect our deep understanding of your industry.
• Our solution is 100 web based. You can count on
  PointInsight for quality, consistency, and deep
  insight throughout every phase of your various
  business operations.
• PointInsight Issue Management solution serves the
  needs of a variety of traditional and hi-tech
  products and services industry.

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• Health Care Services

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About the Company
Over 50,000 healthcare facilities and physician
practices rely on Provider to help them enhance
the safety, quality, and efficiency of their
operations and provide high quality care to their
patients. Provider is a significant distributor
of pharmaceuticals in the United States today.
Provider also applies their distribution,
sourcing and logistics capabilities to furnish
healthcare providers with branded and Provider
private label medical surgical supplies,
equipment and related services.

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Problem

• The Company has multiple forms for tracking
  and managing developing issues Excel
  spreadsheets, SharePoint issues tracking
  spreadsheets, an RFI system, SharePoint action
  item logs, MSOutlook task lists and information
  transfer via email. The need for an issue
  management system stemmed from the requirement to
  ensure that engineering deliverables are reviewed
  by the right people at the right time, that those
  deliverables are approved based on the review
  comments and that the review comments are tracked
  through resolution.

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Solution

• The PointInsight software was able to
  accommodate all of the Companys requirements for
  hierarchical project management. The ability to
  create reports based on the hierarchical criteria
  has been a boon to the project management group.
  Sorting issues by various requirements,
  monitoring progress of issues, and eliminating
  the management of the various project lists (word
  docs, spreadsheets, email, etc.) by utilizing a
  central source of truth concept is enabling the
  Company to manage their projects efficiently.

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Results

• Consistency of Project Management Approach with
  Customers
• Visibility into Customer Projects
• Streamlining the Issue Management Process for
  Quick Issue Resolution

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• Oil and Energy

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About the Company

• The Company is a subsidiary of the third-largest
  integrated Energy Corporation in the United
  States, based on market capitalization, oil and
  natural gas reserves.
• Headquartered in Houston, Texas, the Energy
  Corporation has operations in more than 30
  countries and more than 30,000 employees. The
  subsidiary company is well-known as Alaskas No.
  1 Oil Producer, Gas Producer and Explorer.

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Problem

• PointInsight provides a simple, easy to use,
  customizable web based business process portal
  that streamlines the tasks, issues and projects
  life cycle management.It is especially designed
  to automate and streamline IT services, help desk
  and customer support processes. PointInsight
  also provides an integrated knowledge base with
  built-in customizable search feature for instant
  business intelligence features such as alerts,
  reports and emails.

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Solution

• PointInsight provides a simple, easy to use,
  customizable web based business process portal
  that streamlines the tasks, issues and projects
  life cycle management.It is especially designed
  to automate and streamline IT services, help desk
  and customer support processes. PointInsight
  also provides an integrated knowledge base with
  built-in customizable search feature for instant
  business intelligence features such as alerts,
  reports and emails.

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Results

• Issue Identification Prioritization
• Collaborative Workspace
• Flexible Reporting
• Track, Monitor Control
• Audit Trails Accountability

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• IT Services

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About the Company

• As a global leader in providing mission
  critical business environments, the Company
  designs, builds, and manages IT solutions for
  businesses and governments who have no room for
  error. The Company has a deep understanding of
  high-volume, transaction-intensive, secure
  computing and can deliver operational
  efficiencies, reduced complexity and increased
  productivity to its customers.
• The Company manages data centers, critical
  applications, and supports end users of some of
  the largest public and private entities. Their
  combined expertise includes, consulting, systems
  integration, outsourcing, infrastructure, and
  server technology.

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Problem

• The company was using multiple applications
  each with its own database elements to address
  day to day tasks related to software product
  development, bug/defect tracking, help desk
  ticketing and support maintenance.
• The Company was looking for a solution that
  stored centrally all the problems and tasks that
  stemmed from their core business operational
  projects. The Company required a scalable
  solution that would respond to their growing
  global needs. A leadership team was established
  to assess the various concerns arising from using
  fragmented solutions that have tremendous
  negative impacts at all stages of the project
  management process.

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Solution

• The PointInsight Issue Management platform
  provided the Company with a flexible and
  customizable framework for developing their own
  internal issue management process.
• The core capabilities of PointInsight include
  approvals, notifications, email integration,
  dashboard views and executive reporting that
  highlights the impact levels on key.

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Results

• Real-time Dashboard Portal
• Flexible work structure and issue management
  process work flow
• Standard Reports Enterprise Reporting
• Across Locations, Organizations, Divisions,
  Projects

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• Public Services

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About the Company

• The Department of Health Community Nutrition
  Services Division supports public health
  nutrition throughout the State through a Special
  Supplemental Nutrition Program for women, infants
  and children. The Program provides nutrition
  education, adult and infant health promotion and
  support, supplemental nutritious foods and
  counseling at local clinics. It also offers
  health screening and referrals to other welfare,
  and social services for the State.The Program
  seeks to serve the needs of its participants
  obtaining approved foods through the nearly 800
  retail stores and authorized military
  commissaries.

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Problem

• The Health Department team needed a Help Desk
  Management System to track and manage requests,
  route them to the appropriate individuals and
  teams, coordinate their resolution and monitor
  activity to ensure that all requests were
  resolved. With budgetary constraints, the
  Department needed to operate effectively and
  efficiently to serve the community needs.
• Each team in the Department tried to satisfy
  these needs using multiple applications across
  divisions but was impeded by the use of
  fragmented applications, lack of substantial
  workflow definition and automation, and
  additional costs pertaining to licensing policies

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Solution

• PointInsight reduced response times for the
  Department by immediately notifying assignees and
  approvers, rather than waiting for manual
  assignments to inform them. The issue owners are
  able to modify work orders from anywhere and help
  desk team members can update the status remotely.
• Through the use of PointInsight, the help desk
  team can now spend less time coordinating with
  the other teams. Instead they can dedicate their
  time to tracking and address program participants
  problems in an efficient manner and simply
  escalate it to the relevant teams for immediate
  response.

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Results

• Proactively address situations and resolution
• Visibility into recurring and critical help desk
  issues
• Enhanced teamwork collaboration

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PointInsight Technical Architecture
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Why PointInsight?

• Customizable Configurable.
• User-Friendly Interface.
• Simple Easy to Use
• Flexible Pricing Structure
• Rapid Issue Resolution

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Contact Us

• Address
• 2731 S Alameda Street
• Los Angeles, CA 90058
• Tel [phone]
• Fax [phone]
• Customer Support (866) 9-ISSUES (947-7837)
• E-mail info_at_pointinsight.com

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