Getting Inside the Consultants Head and Heart

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Getting Inside the Consultants Head and Heart

• AIMC
• March 23, 2004
• Orlando, FL

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Objectives

• Discuss paradox of internal consulting
• Discuss ways of working head and heart
• Explore some tool sets for heart work

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What Is Consulting?

• Bringing something to the system thats not
  there, or helping bring out a part of the system
  thats undervalued or underrepresented.

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The Work of a Consultant

• Process Guide
• Expert
• Facilitator
• Mediator
• Project Manager
• Others?

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Whats the Paradox?

• Part of the system
• The consultant is a part of the overall client
  system.
• To some degree, they are their own target of work
• Separate from the system
• Holding a specific agenda (or set of values) for
  the organization
• Standing for something in the system that may not
  be represented at the time

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The Dilemma Created
System works to pull you in
Practice pushes you out
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What Is Marginality?

• Riding on the edge of the systemRefers to the
  position of the consultant relative to the
  mainstream of the organization

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How Is an Internal Primarily Affected?
Internal Processes
External Processes
Forces to Assimilate
Forces to Reject
Forces to Join
Forces to Control
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Ways Systems Draw You in

• Affiliation needs
• Control needs
• Rewards / structures
• Initiatives
• Performance assessments
• Mission / vision / value
• Your own work

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What Are the Rewards?

• Growth
• Development
• Impact
• Making a difference

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What Are the Traps?

• Going native
• Becoming too marginal
• in the system
• in the world
• Losing sight of what work is occurring and the
  effects of your work

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Consultant Half-life

• What are the forces that work to strengthen a
  consultant?
• What are the forces that work to weaken a
  consultant?

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What Can You Do About It?

• Be intentional
• Choose how you want to differentiate
• Contract negotiate
• Dont do the work by yourself
• Become part of something larger
• Network
• Grow
• Plan your entry and your exit

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Interpersonal Intelligence

• Organizing groups
• Skill of initiating and coordinating the efforts
  of a network of people
• Negotiating solutions
• Talent of the mediator preventing or resolving
  conflicts
• Personal connection
• Ability to recognize and respond fittingly to
  peoples feelings and concerns
• Social analysis
• Ability to detect and have insights about
  peoples feelings, motives, and concerns

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Tools

• Contract
• Self definition
• Goal planning
• Personal development
• Long range focus
• Self-Awareness
• Defining and recognizing your work

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Work List for the Heart

• Self-awareness observing yourself and
  recognizing your feelings, building a vocabulary
  for, knowing the relationship between thoughts,
  feelings, and reactions
• Personal decision-making knowing if though or
  feeling is ruling your decisions
• Managing feelings monitoring self-talk,
  internal put-downs, finding ways to manage
  anxieties, anger, and sadness
• Handling stress exercise, guided imagery,
  relaxation methods
• Empathy understanding others feelings and
  concerns and taking their perspective
• Communications distinguishing between what
  other say and do and your own reactions or
  judgments to it
• Self-disclosure valuing openness and building
  trust in relationships
• Insight Identifying your own emotional patterns
• Self-acceptance see your strengths weaknesses
  in a positive light
• Personal responsibility Accepting feelings
  moods, following through
• Assertiveness stating concerns without
  aggression or passivity
• Group dynamics when to lead, when to follow
• Conflict resolution win/win

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Make Your List Here

• Head

• Heart

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About Your Presenter

• M. Jeff Evans, Ph.D. is a specialist in human
  systems and organizational capability. He has
  spent the past 17 years heavily involved in
  organization development, change management,
  learning system design, and the management of
  organizational development and education systems.
  His experience includes work as both an internal
  and external consultant. He has led work
  redesigns in manufacturing and business unit
  settings, numerous improvement projects and team
  development activities, as well as designed and
  implemented many training, education, and quality
  systems at plant and division levels. His client
  base has ranged from international executive
  teams to manufacturing management teams in
  retail, manufacturing, information technology,
  telecommunications, research and development, and
  oil and gas exploration. As an internal
  organizational development consultant, Jeff
  consulted to Chevron Corporation, focusing on new
  organization designs and startups, large group
  change methodologies, and joint ventures and
  alliances in international and global settings.
• Jeff is co-author of the recently released book
  The Ten Tasks of Change as well as articles in
  the field of organization development. He has
  authored papers and research studies on learning
  organizations, leadership, training design, and
  training systems. He is a frequent presenter at
  professional conferences such as the Organization
  Development Network, International Society for
  Performance Improvement, and American Society for
  Training and Development and teaches change
  management and systems and strategic thinking for
  in the school of business for U.C. Berkeley
  extension. He has undergraduate and graduate
  degrees in education and social sciences,
  including a Ph.D. in Educational Human Resource
  Development specializing in Organizational
  Development. He has done post-doctoral work in
  behavioral systems, organizations, and the
  psychology of group dynamics. He has also
  completed a 3-year postgraduate training track in
  Organization and Systems Development through the
  Gestalt Institute in Cleveland, and is a
  Certified Hypnotherapist.

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Resources

• The Bell Curve, Richard Hermstei
• Emotional Intelligence, Daniel Goleman
• The Heart of the Soul, Gary Zuckoff
• The Marriage of Sense and Soul, Ken Wilbur
• How to be an Adult, David Richo