Business Continuity and Promotion

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Business Continuity and Promotion

• Ian Skidmore
• Dudley Metropolitan Borough Council
• 21st May 2007

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• Only 10 of businesses without a Business
  Continuity Plan survive a business interruption.
• It has been assessed that around half the
  businesses having experienced a disaster fail
  within 12 months if they have no effective plans
  for recovery.
• 80 of ill-prepared companies affected by
  computer failure collapse within 18 months and a
  further 10 suffer the same fate within 5 years.

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10 Steps to Business Continuity
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Business Impact Analysis

• Identify those disasters which can affect your
  organisation
• Decide how it will affect you
• The organisation
• Staff
• Shareholders
• Customers
• Suppliers
• The brand

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Risk Analysis

• Look at the probability and impact of the various
  threats that could cause business interruption
• Prioritise to implement controls

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Prevention

• Risk avoidance
• (Physical and Logical)
• What would you do, how and when?

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Recovery Strategies

• Recovery strategy for those risks that cannot be
  prevented
• Interim measures
• Alternative methods of working

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Develop and Implement Plans

• High level buy in
• Training
• Recovery Team
• All other staff
• Regular briefing

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Testing and Exercising

• In order to ensure everyone knows their role
• Dynamic documents

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Updating Plans and Procedures

• Lessons learnt
• Contact details updated
• Dated

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Media

• Media interest will be high
• Keep them informed
• Use them to your advantage
• If you have a plan mention it
• TRAIN

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Liaison with Outside Bodies

• Emergency Services
• Local Authority
• Suppliers
• Landlords
• Utilities
• Banks

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Human Resources

• The greatest resource to you within recovery

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New Standard BS 25999-1

• Intended for all with a responsibility for the
  provision of a service, from the top throughout
  the organisation.
• Single Site to Global
• Sole traders, SMEs
• Those employing thousands of workers

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Why Should I Comply?

• Those within the Civil Contingencies Act
• Category 1
• Others

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How?

• By helping to put the fundamentals of a BCM
  system in place, the standard is designed to keep
  your business going during the most challenging
  and unexpected circumstances protecting your
  staff, preserving your reputation and providing
  the ability to continue to operate and trade.
• PROFIT/LIVELIHOOD

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Teaching whilst learning yourself
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• 6 Directorates
• Many service areas
• Training
• Planning
• Exercising

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Engaging Local Businesses and promoting Business
Continuity
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Civil Contingencies Act

• Local Authorities to promote Business Continuity
• HOW?

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Leaflets
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Practical Help

• Business Continuity Template

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Presentations

• Dudley Business Forum
• Black Country Chamber
• Town Centre Forums
• Business Forums
• Rotary Clubs

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It wont happen to me
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Im sure we will cope
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Its all insured
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If I dont have a disaster I have wasted my
money
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• A Ripon solicitor not only lost his office but
  all his computer files and backups when the
  bakers shop below caught fire.
• All information needed to prepare invoices and
  chase outstanding bills was lost.

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Manchester Bombing

• Police prevented access to buildings worst hit by
  the Manchester bomb for 12 days whilst structural
  checks were completed before it was declared safe
  to return.

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• Burglars stealing computer equipment removed
  discs containing several years research on 1,500
  customers of an arthritis and asthma treatment
  derived from bee hives.
• The research was about to be released at an
  International Symposium.
• There was no other copy of the data.

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• A manufacturing company was plunged into chaos
  when workmen installing a lightening conductor
  severed the main cable to the computer room.

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• Tryton Foods bounced back after a major fire. A
  computer recovery plan ensured continuity of
  payroll and accounting functions.
• Whilst plans had already been drawn up to
  provide a more efficient plant on an alternative
  site nearby.
• Retaining market share and the skills of the
  workforce were key recovery priorities.

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Facts

• 35 of firms suffering a computer disaster lost
  over 250,000. (Survey by Price Waterhouse)
• 30 of disasters are caused by fraud, malice and
  misuse.
• 30 by software and hardware failure.
• 20 by fire, flood or tempest.
• Effective continuity planning CAN prevent
  business collapse after a disaster.

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Thank You

• ian.skidmore_at_dudley.gov.uk
• www.dudley.gov.uk/emergencies
• 01384 814736