QuestionPoint Update

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QuestionPoint Update
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Community Update Institutions
2,100 profiles/libraries/service points 1,500
in 24/7 Reference Cooperative 24 Countries
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QuestionPoint Community UpdateNew Members

• 24/7 Reference Cooperative
• Brooklyn PL and Queens PL
• University of CA system
• Bellevue Univ
• CA community colleges
• WA community colleges
• QuestionPoint tools only
• Harvard Law School
• Florida Institute of Technology
• Pregunta public libraries in Spain

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QuestionPointFunctionality Update

• Recent and Upcoming changes

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QP Software Updates

• Recent Updates
• Focus on simplification, Ease of use and
  administration
• New Look and Feel and faster underlying
  architecture for chat monitor
• Send message to librarian
• Forms Management Web Form and Chat
• Link to Patron terms from patron interface
• Changes and Fixes

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Librarian chat interface New Look and Feel
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Enhanced response time and speed
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Connectivity messaging
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Re-size the panes
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Upcoming

• New Search capabilities
• Point of Need evolution
• Secure Transmission Channels (https)
• Reference Extract

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Engagement, Participation, and Conversationwithin
the membership
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Tools we use for virtual team
collaborationTask Management and Asynchronous
Discussion
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Tools we use for virtual team
collaborationBroad Communications
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Synchronous CollaborationJust in Time meeting
places, Shared focus and phone conferences
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MacArthur Foundation Grant

• Syracuse University, University of Washington and
  OCLC
• Enhancing and surfacing the brand of Credibility
  in information systems
• Surfacing librarians efforts as contextual
  enquiry, information experts
• http//digref.org
• http//referencextract.org

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Update

• 4 planning meetings completed
• Clarified purpose around credibility engine vs.
  search engine
• Working on next steps grant proposal
• Call to action in the community
• Learn much more and support the work at
  http//referencextract.org

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Questions and Discussion