QuestionPoint User Group Update

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QuestionPoint User Group Update
ALA Annual 2007 June 25, 2007
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Service Enhancements Setting a foundation for
growth and service evolution
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Recent Enhancements

• Live Data Analysis and Service Management via
  Ask Reports
• Ease of Use and Workflow
• In Progress indicators in Question Lists
• Change Patron Email
• Descriptive Codes
• Chat Monitoring Tool
• Chat Monitor - Status Indicators and behind the
  scenes speed tuning
• Cobrowse Configuration and Custom Development

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Setting a Foundation for GrowthNew Form Manager

• Available with Coming Release
• Single place to maintain all Presence settings
  and info
• Local Question Form location, Open WorldCat
  settings, and Viewport location
• Practice Form Configuration
• Dynamic Form URLs
• Enhanced SPAM Management Capabilities
• Future
• Mobile and Web Form/Email - Set Up, URLs, and
  Management
• Branding and Skins
• Field Selection and Easier Reporting Setup
• Availability Checker
• Personal data filtering/Privacy

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Setting a Foundation for GrowthChat 2
(Preview) Patron Interface

• Available with Preview Release
• Lightweight, Production Ready Preview Release
• Simple to publicize one URL, post anywhere
• Optimized for Accessibility and Screen Access
  Technology
• Testing conducted with JAWS 7.10.500/8.0.1177
  with additional review being conducted using
  Window-Eyes 6.1
• Introduces Patron Preferences Chime, Fonts,
  Colors, Language
• Linked URLs
• Available across platforms (Operating System and
  Browsers)
• Future
• Optional integration of Page/Image Push and
  Co-browsing
• Configurable Web Form items, brand, and defaults
  via Form Manager
• Authentication and SPAM control options

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• Quick Keys to navigate easily between fields or
  simply Tab between fields
• Enter Key submission
• Concise, multilingual messaging branding for
  easy scanning both visually or with a screen
  reader
• Single screen becomes chat interface on
  submission, no pop-ups

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• Lightweight display, removal of unnecessary items
  like graphics to focus on the content and
  speed
• Easy to navigate page structure for
  screenreaders (transcript text, Compose
  Form section, Send functionally named
  Links)
• Text entry area is seen in Form Mode and
  Send is controlled by Enter key or click
  
• Quick Keys
• Quick Links to Preferences Help Exit Chat

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• Updates text screens only when text is
  sent/received and default chime is played
• Newest Message is a Heading allowing for quick
  navigation to newest text and
  display at bottom consistent with
  expectations based on IM experience
• Web pages are sent as hot links that can be
  clicked and opened in a secondary window (also
  consistent with IM and screen reader
  experience)

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• Concise messaging for quick scanning, selection,
  and Save Settings
• Chime for New Messages
• Font Size, Font Face, Color Scheme to address
  areas of preference as well as visual
  requirements based on color contrast, size,
  or font
• Once set, preference persist through chat
  session and exit transcript/survey

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• Once set, preference persist through chat
  session and exit transcript/survey

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• Final transcript includes local branding
• Preference settings persist
• Link to Survey
• Transcript with timestamps and Links
• Ability to email transcript, if patron was
  anonymous

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Development/Preview Interfaces on Mobile Devices
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Development/Preview Interfaces on Mobile Devices
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Upcoming Enhancements Setting a Foundation for
GrowthOffline Reporting

• Goals/Needs
• Provide powerful reporting and export capability
  for administrators from production data
• Protect production service responsiveness
• Deliver reporting to administrators in a reliable
  and timely fashion
• Available with Upcoming Release
• Product of approximately 9 months of development
  and work with the user community
• Offline reporting system
• Administrator defined reports
• Saved Reports
• Scheduled Reports
• Downloadable .zip reports and exports

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Anticipated Upcoming Activities

• Retirement of HTML-based Chat Monitor (end of
  2007)
• Universally Accessible Patron Interface
• Final Release of next generation patron chat
  interface (from Chat 2 Preview)
• Updated Accessibility template
• Point of Need integration
• Open Web, eLearning, ILS/Portal Environments
• Virtual reference services in Commercial IM
• Worldcat.org Public/Local
• Patron and Librarian Profiling
• Opening the Global Network
• Ease of Use, Workflow, and Stats/Reporting
• Stand alone Librarian to Librarian IM

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University of Washington Worldcat Local Ask Us
integration
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Communications

• Blog
• http//www.questionpoint.org
• Documentation
• Known Items
• Recent Upcoming Enhancements
• List Serves Cooperative Tools
• Regional and Virtual Meetings/Webinars
• Membership Surveys analysis underway for the
  following
• Service Capabilities and Usage
• Knowledge Base/Management

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Use the QuestionPoint blog for updates and
comment http//questionpoint.blogs.com/
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QuestionPoint.org SupportDoc, Known Issues,
Recent/Future Enhancements