Growing a Library

1
Growing a Library

• Cultivating staff to ensure they blossom.
• Madeleine Lefebvre
• APLA Conference 2006, Fredericton, NB

2

• What this session will be about
• And
• What it wont be about!

3

• A joke about changing light bulbs

4

• Turbulent times
• And
• Constant change

5

• Atmosphere of general anxiety and lack of trust

6

• After 9-11, common behaviours exhibited by
  respected leaders

Leslie Wayne and Leslie Kaufman, A Response to
this crisis couldnt be learned in an MBA class,
NY Times, September 16, 2001
7

• - be calm
• - tell the truth
• put people before business
• - get back to business ASAP

8

• What do you think is the number one problem in
  your organization?

9

• Poor Communication!

10

• The Will to Govern Well knowledge, trust and
  nimbleness
• Glenn H. Tecker, Jean S. Frankel, and Paul D.
  Meyer, 2002

11

• What do staff expect from their leader?

12

• Building Trust

13

• Good Communication Practices

14

• Conflict Management in the Face of Change

15

• Case Study 1
• The Great Periodicals Change in Kelowna

16

• Managing Change
• - Rapid change
• Incremental change

17

• Managing Transitions Making the Most of Change
• William Bridges, 2003

18

• Transitions Making Sense of Lifes Changes
• William Bridges, 1996

19

• The Three Phases of Transition
• The ending
• -The neutral zone
• The new beginning

20

• Phase One
• Preparing for the Change

21

• 4 rules for good leadership communication in the
  face of change
• -show up
• -be present
• -tell the truth
• -let go of the outcomes

22

• Case Study 2
• Ralph Klein and the 21 Budget Cuts in Calgary

23

• Phase Two
• Leading People through the Neutral Zone

24

• Phase Three
• Launching the New Beginning
• Purpose
• Picture
• Plan
• Part

25

• Bridges 4 Rules for Reinforcing the New
  Beginning
• -be consistent in message
• -plan for quick successes
• symbolize the new identity
• celebrate the success!

26

• Case Study 3
• The Great Library Renovation

27

• Another Positive Approach to Planning
• Appreciative Inquiry

28

• The Appreciative Inquiry Commons
• The Discipline of Positive Change
• www.appreciativeinquiry.org

29

• Some Thoughts on
• Staff Development

30

• Conclusion
• Remember the number 1 problem?

31

• Address the communication issues and you are well
  on your way to a healthy organization that grows
  from positive change

32

• Thank you!
• Comments? Questions? Rotten tomatoes?
• Madeleine Lefebvre
• Madeleine.lefebvre_at_smu.ca