Knowledge

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Knowledge Learning Systems
Presented to State Farm Insurance By
the Knowledge Learning Systems Group
April 8, 2005
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Why focus on knowledge learning?

• 90 of learned knowledge isnt shared
• 20 billion spent annually on training
• 13.4 billion spent annually on knowledge
  management
• 65 of senior executives are retirement eligible
  right now
• 6.5 million employees of U.S. firms are overseas
  and require training in their native language
• In 2004, the Internet was 17 times larger than
  the Library of Congress and its tripling every 36
  months

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KLSGs work targets

• Prototyping next generation knowledge tools
• Conducting cross-cultural collaborations in Asia,
  Africa, and Europe
• Researching organizational practices on knowledge
  sharing and e-Learning in the U.S. and overseas

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KLSGs philosophy is

• Successful knowledge sharing projects must
  include
• Mgmt of Information (technical)
• Mgmt of People (social)
• unlike information, knowledge is embedded in
  people
• Karl Erik Sveiby, The New Organizational Wealth
  Managing and Measuring Knowledge-Based Assets

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KLSGs philosophy fulfillment comes through

• Software development
• Knowledge Center
• Visual Search Engine
• CLEANER Collaboratory
• Industrial partnerships
• Knowledge sharing research
• e-learning research
• Research
• Extensible Brain
• Cultural interactions on KM and e-Learning

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NCSAs Knowledge Center
Integrating knowledge sharing and e-Learning for
large organizations

• Managing Information
• Automated knowledge capture
• Adaptive Searches
• Building Communities
• Customizable collaboration spaces and tools
• Expertise Recommender
• Delivering e-Learning
• Courses modules
• Workshops

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CLEANER CyberCollaboratory
Bringing together scientists, educators, and
technology

• Joint Project
• Environment Engineering Science Hydrology Group
• Automated Learning Group
• National Science Foundation
• Integrate people, data, and equipment
• Control field sensors
• Build models and conduct simulations using real
  data
• Collaborate with peers
• Mine data repositories

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Industrial Partnerships

• Knowledge Sharing
• Barriers to knowledge sharing at CAT
• Knowledge sharing across cultures

• e-Learning
• e-Learning in select Fortune 100 companies
• Evaluation of Allstatese-Learning system
• Future of e-Learning Corporate vs. Academic
• Transfer of learning to the job at CAT
• Professional culture in adopting e-learning at GM

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Research Extensible Brain
Personal knowledge agent that learns the users
behaviors

• Knowledge agents will
• Proactively seek out information for users
• Mine and prioritize information based upon the
  users behaviors
• Collaborate with other agents to share knowledge
• Interact with users thru natural language

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Research Culture KM / e-learning

• World Bank e-Learning Study (HRD-International)
• Knowledge Sharing in China, Russia, and Brazil
  (Caterpillar)
• US-Thai learners 3D Concept Mapping
  (Chulalongkorn Univ)
• US-Thai learners interactions in e-Learning
  (dissertation)
• Cross-cultural coaching done at a distance
  (dissertation)

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Contact us

• Knowledge Learning Systems Group
• Tim Wentling
• Steve Downey
• Bob Nelson
• Andrew Wadsworth
• http//learning.ncsa.uiuc.edu