Wireless QoS Manager

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Wireless QoS Manager
Agilent OSS Assurance Solutions Division

• Mark Chaplain
• Marketing Director, Agilent OSS
• Donna Bastien
• Marketing Communications Director, Agilent OSS
• Brent Compton
• Business Team Manager, Agilent Wireless QoS
• January/February 2006

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Agenda

• Update on Agilent in OSS
• Whats the News Today?

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Agilent The Worlds Premier Measurement Company
Communications
Electronics
Life Sciences and Chemical Analysis
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Agilents Organization
William P. (Bill) Sullivan President CEO
Electronic Measurement
Bio-Analytical Measurement
Semiconductor Test Solutions
Finance Administration Adrian T. Dillon
Life Sciences Chemical Analysis Chris van Ingen
Semiconductor Test Solutions Jack Trautman
Electronic Measurements Patrick (Pat) Byrne
Human Resources Jean M. Halloran
Operations Support Systems Thomas (Tom) White
General Counsel D. Craig Nordlund
Director of Agilent Labs Darlene J. Solomon
Agilent Laboratories
Effective Jan. 10, 2006
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Agilent in Communications
Manufacturers
Service Providers
Design
Manufacturing
Installation Maintenance
Management
Operations Support Systems software and systems
that automate processes for managing the
service providers business
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Agilent OSS Market Leadership
OSS Assurance
Source OSS Observer
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Changing the way customers, services, and
networks are managed by transforming network data
into customer-focused business information.
gt200 Service Providers gt120 Countries
gt60 of the Worlds Phone Calls are Monitored by
Agilent OSS Signaling Monitoring Systems
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Understanding the Customer Experience
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Agilent Making Complexity Sensible
We have always collected network transaction
usage data to help operators manage network
behavior. Now we use this information to improve
support of the customers service experience.
2.5G
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Wireless QoS Manager (WQM)
TodaysNews!
Todays News
Measured Experience Solutions Characterize
Service Behavior and Pinpoint Service Problems

• Revolutionary Hardware
• Evolutionary Software

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The Business We are In
OK Here!
Phone A
Phone B
Before WQM
People manually making phone calls.Testing a
variety of services at different times during the
day. Observing and recording the results.
Round Trip Component Performance Measurements
GPRS Probe A
UMTS Probe B
WAP Server
Multimedia Messaging Service Center (MMSC)
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Measured Experience

• Unlike other OSS Vendors who infer the customer
  experience from system faults and network
  elements, Agilent OSS is in the business of
  measuring the customer and service experience.
• WQM tests services end-to-end from the customer
  perspective.
• Device to content (GPRS phone browsing WAP)
• Device Side A to device Side B (UMTS MMS phone
  sending to legacy GSM MMS phone)

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WQM
Industrys broadest client-side e2e QoS testing
The Next Generation WQM 6.1 - GSM WQM 6.2 -
CDMA WQM 6.3 - WLAN
Wireless GSM
GSM / GPRS
UMTS
EDGE
Wireless CDMA
1xRTT / EV-DO
New Agilent (eTP)Multi-Technology End-2-End
Test Probe
WLAN
WLAN 802.11
New Agilent Multi-Technology Identity
Multiplexer
Wireline
PSTN 10/100 IP
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The Evolutionary

• Mature QoS Manager versus diagnostic tools
• Features matured through years of customer
  interaction
• Broadest / Sophisticated set KPIs now ETSI
  compliant
• Scale that distributed QoS system demands
• 1 million measurements per hour (E2E OTA tests)
• More measurement resolution per test
• New troubleshooting error visualization
• Instantaneous service error reports by service,
  by location,
• Simple graphical call trace summary
• Mixed environment support
• For new (eTP) and legacy (ATP)

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The Revolutionary

• Fast time-to-value up and running in hours.
• Customer installable E2E test probe in lt 15
  minutes
• Seconds to refresh probe technology
• High quality Agilent hardware
• Greater manageability probe manager
• Lights out reliability - OS Flash Technology
• New lower probe pricing to match increasing
  demand (new locations)
• New architecture designed for common e2e test
  environment across
• Fixed LocationStandard service quality baseline
• Connected and non-connected probe deployments
  (mid-2006)Temporary events, customer locations
• Nomadic Locations (late 2006)GPS-enabled
  measurements for mobile location service QoS
  testing

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Agilent Innovation, Reliability and Quality
Extends to 6 multi-technology probes
GSM
UMTS
Customer installable
1xRTT
Hot-swappable eTP
Simple Installation
EV-DO
WLAN
PSTN
SIMuSIM
Connected Non-Connected
Multi-Technology
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Why are we the most used service quality
measurement results worldwide?
Depth and Breadth of ETSI Compliant Test Portfolio
Real-Time Health History
Error Summary
Reporting
baseline
Call Trace
benchmark
Characterize Service Behavior Pinpoint
Service Problems
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Largest Portfolio of E2E Service Tests in the
Industry
Data
Video
Voice
out of the box / custom
GPRS and 1x EV-DO Data Connect Data DHCP Data
FTP Data HTTP Data Email Data Port
Response Data Authentication Data Secure HTTP
Bulk eMailSMPP
Basic CallCall forwarding Call
waiting Barring Follow me services
M-Media Streaming GPRS Streaming
Performance EV-DO Streaming Performance GPRS
Streaming Quality EV-DO Streaming Quality E2E
Application- Microsoft Media
WAP 1.0 CSD WAP CSD WAP1 Action CSD WAP1
Link CSD WAP1 Navigate CSD WAP Gateway GPRS
WAP GPRS WAP1 Action GPRS WAP Link GPRS WAP1
Navigate GPRS WAP Gateway LAN WAP LAN WAP1
Action LAN WAP1 Link LAN WAP1 Navigate LAN WAP
Gateway
USSDPrepaid Chat
IVRInteractive Voice Recognition
Blackberry Push Services
Video Telephony 324M based performance Streaming-V
ideo Quality Video Telephony Quality
(Audio)Video Telephony Quality (Video)
Voice Mail VMS Busy VMS Forward Voice Mail
TestsVMS IVR Push-to-talk
SMS SMS Mobile to Mobile SMS Mobile Originate
External SMS Mobile Terminate External SMS
Statistics Enhanced Missed Caller Via SMS
SMS Overflow SMS When Busy SMS Based
Service SMS PDU MoMt SMS PDU Mt SMS to
PSTN SMPP send/receive SMS
Voice Quality PESQ PESQ-LQ
WAP 2.0Compatible Enhanced 2.0 Support
Regulatory
Internet AccessServices SMTP POP3 IMAP4 NNTP HTTP
HTTPS Radius LDAP DHCP Trace Route FTP Put
Get Ping Port Response Throughput Latency SQL
Query
TransactionsIP Transaction Mixed WAP/HTML
Transaction
IREG IREG 24 IREG 35 IREG 32 IREG 26, 27 IREG
60 IREG 35
MMS GPRS Mobile to Mobile MMS to Legacy Enhanced
MMS to Email Email to MMS SMS to
MMS
I-Mode I-mode Navigate I-mode Mail I-mode
MMS I-mode Download

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The Future of Measured Experience Flexibility to
manage Multi-Access End-to-End Service Quality
Content voice video data
Access Network
Web, SMS, xHTML MMS, WAP
CS Voice IVRVoice Mail
StreamingVideo Telephony
GSM
GSM

• A-Side, B-Side Performance Roaming
• Legacy
• Mixed
• Transaction

GPRS
GPRS
GSM Cellular
EDGE
EDGE
UMTS
UMTS
3G
3G
The IP Network
Circuit Switched
PSTN
PSTN
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Business Case for WQMExample from an existing
customer

• A high amount of manual work is still required
  for all network test activities
• For commissioning of a new MSC about 800 call and
  service tests have to be carried out.
• ltcustomergt estimates expenses of 2 men per year
  for planning and execution of these tests.
• The commissioning of a new roaming agreement
  requires about 20 test calls.
• Without test automation, approximately 3 days of
  manual work are required to prepare and execute
  the tests.
• Commissioning of a new MSC
• Without WQM 80 employees for 5 days
• With WQM 1 employee for 10 hours
• Commissioning of a new roaming agreement
• Without WQM 2 days of manual preparation
• With WQM app. 2 hours, system-based creation and
  execution

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Agilents WQM Characterize Service Behavior and
Pinpoint Service Related Problems

• Quality
• Agilents robust new hardware platform
• Simplicity
• Turning data into actionable information
• Easy to install, easy upgrade
• Flexibility innovation
• MULTI-service
• MULTI-access
• MULTI-network
• MULTI-profile
• Fixed and mobile
• Connected non-connected

• Trust
• Maturity of software and services
• Proven at the worlds largest carriers
• Client side coverage
• Industrys broadest client-side e2e QoS testing
• The first and most advanced set of ETSI compliant
  service tests
• Fast time-to-value
• Operational in days, immediate results
• Graphical, Out-of-the box reporting