Lecture Fourteen

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Lecture Fourteen

• Technologically Mediated Communications
• Chapter Three

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COMMUNICATION IS ESSENTIALLY A SOCIAL AFFAIR..
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FRAMEWORK FOR TECHNOLOGY DECISION MAKING

• BANDWIDTH
• Five Sensory Channels Visual, Auditory,
  Tactile (touch), Gustatory(taste), and Olfactory
  (smell)
• Between Channel Redundancy (BCR) Send message
  which affects multiple channels. Greater number
  of channels greater chance of accuracy
• Limited information processing capacity
  (overload)
• Certain information overpowers others
• PERCEIVED PERSONAL CLOSENESS
• Propinquity (Feeling of Closeness)
• Skills in working camera
• Past History

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FRAMEWORK

• FEEDBACK
• Enhance Listening Skills
• Develop Articulation and Verbal Emphasis
• Loss of Eye Contact
• SYMBOLIC INTERACTIONISM
• Dynamic Web of Communication in an Organization
• People Assign Meaning to Events and Things
• Face to Face Teamwork, Trust, Goodwill,
  Informality
• Telephone Urgency, Personal Concern, Deference
• Written Authority, Legitimacy, Official,
  Protocol, Get Attention

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MESSAGE TECHOLOGY MATCH
High
Low
Sensitivity
Negativity
Wide Bandwidth Psychological Closeness
Feedback Symbolism
Complexity
Who You Like , Psychologically Close
Authority, Physically close
Persuasiveness
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FUTURE ISSUES

• DECISION MAKING
• Quick Information
• Where to find it.
• How to access it.
• Information Overload
• When and How to Present it.
• JOB AND ORGANIZATIONAL DESIGN
• COLLABORATIVE WRITING
• GROUP DECISIONS
• Management Success Tied to Technology
• Right Technology Decisions
• Right Trade Offs Made