Agency Heads Meeting

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Agency Heads Meeting
Governor Sonny PerdueJanuary 8, 2008
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Technology Transformation
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Approach to IT Assessment

• Started with a review of all previous work
• Commission for a New Georgia findings, April
  2003
  
• Georgia Department of Audits and Accounts
• Conducted professional assessment
• Interviewed agency IT professionals, business
  managers
  
• Gathered and assessed extensive amounts of data
• Assessment contains
• Operational view
• Process view
• Financial view
• First comprehensive assessment of States IT
  needs leading to a solution

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Scope of Assessment

• Total Executive Branch annual IT spend 617
  million
  
• Total annual expenditures in scope 249 million

Data centers Servers Mainframes
End user computers (laptops and desktops)
Help desk services
Participating agencies
Juvenile Justice Natural Resources OPB Revenue
State Accounting Office Technical and Adult
Education
Administrative Services Community Health Correct
ions
Driver Services GBI GTA Human Resources
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What We Found Dedicated People

• A lot of dedicated, hard working people
• Absence of processes, documentation, skills,
  standards and plans
  
• Thinly staffed ? critical business knowledge
  often held by one or two key people
  
• 21 of GTA eligible for retirement by October 1,
  2008
  
• Gaps in critical skills, cant attract or afford
• Heavily supplemented by contractors in key
  functions, e.g. database design and administration

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What We Found Duplicate Spend

• Spending the same dollar again and again
• Multiple and conflicting views of spend, little
  or no measurement or reporting, no clear lines of
  responsibility for service outcomes
  
• Computer room infrastructure ? raised floor,
  physical security, fire suppression
  
• Data network design, deployment and support is
  often duplicated to maintain control
  
• Capacity may sit idle while redundant
  facilities/capabilities are planned for and
  deployed by individual business units
  
• Data storage and backup infrastructure
• System migration to virtualization and
  development of related architecture, technology
  directions and IT support skills agency by agency

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What We Found Funding

• Under funding of critical initiatives ? no
  hardened facilities
  
• Little visibility within the agencies of the
  risks involved
  
• Disaster recovery ? data backed up, stored
  offsite with no formalized and/or tested plans of
  how it would be recovered
  
• Facilities
• Except for one, all are in office settings with
  limited growth capability
  
• No redundancy and minimal protection from
  commercial or building power disruptions ? power,
  cooling, communications
  
• Security often not built into solutions

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Issues Considered in Our Recommendation

• Work to be completed during this term
• Obtaining additional funding will be difficult
• State budget model will not change
• Staffing, retention and skills will remain an
  issue
  
• Fixing problem and maintaining the environment
  are not the same
  
• Requirement to manage and be accountable - not own

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Decision Summary

• Consolidate state IT infrastructure
• Outsource to external service providers
• Competitive bidding
• 5 - 7 year contracts valued at 1.2 - 1.4
  billion
  
• GTA manages infrastructure through external
  service providers
  
• Restructure GTA

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What Concerns Us?

• Time is our enemy
• Why so long? Limited
• Documentation
• Asset inventories
• Skills and experience
• Ability to absorb change
• GTA
• Agencies
• Staff
• Ability to hold staff through transition
• High number of state employees who can retire

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Balance of Transition
There is a risk in maintaining the balance
between the amount of change that can be managed
at any one time, how poor the IT infrastructure
is and the improvement that is required.
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Whats Next

• GTA continues its transformation
• GTA and assessment agencies build extended team,
  begin procurement activities
  
• RFP development January March 2008
• Bid process April October 2008
• Transition November 2008 March 2009

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(No Transcript)