Demystifying

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Demystifying Applying Knowledge Management
in UNDP

• ESCAP-UNDP KM workshop
• 7 March 2005, Bangkok

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Outline

• KM in a global context
• Basic definition
• KM by analogy
• A simplified knowledge management cycle
• KM viewed through the UNDP Knowledge Management
  Roadmap
• A concise summary of the meaning of KM

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KM in the global context

• Theories on the new economy, i.e. knowledge-based
  and skill-based economies
• A management trend
• A realization that knowledge can be ones
  greatest asset
• Sharing has been proven useful, even profitable

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• A basic definition of
• Knowledge Management

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• Knowledge
• Familiarity, awareness, or understanding
• gained through
• experience
• or
• study
• The K represents the what

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• Management
• To guide or govern
• the use of something
• or
• the employment of someone
• The M represents the how

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• Managing knowledge?

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• Knowledge Management
• K is what we know
• M is how we guide it
• KM in UNDP
• is
• the creation, organisation, sharing and use of
  knowledge for development results

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Understanding KM by analogy

• A Factory
• Knowledge management is just a way of looking at
  the world of business. It is a realization that
  who and what you know are assets of the
  organization. And just like the factory you
  build, the machines you fill it with, the people
  who operate them, the inventory they build and
  the cash you put in the bank, your knowledge
  assets need to be managed for the greatest
  possible return on investment.
  www.destinationkm.com

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The Basic Knowledge Management Cycle in UNDP
Analysis Lesson Extraction
Generating, Codifying Organising
Sharing
Data/ Information
Learning Application
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• UNDP s
• Knowledge
• Management
• Roadmap

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UNDP KM whats new now?

• Ongoing successes with SURFs, Practice focus,
  Networks, roster of experts, K- products (HDR,
  NHDRs), formalized 5 learning time..
• So whats New?
• A dedicated and systematic effort, based on an
  approved corporate strategy with staff, aligned
  activities, some budget and a timeframe

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KM Roadmap what is it?

• Corporate strategy to position UNDP as a
  competitive knowledge-based service provider
• Target 5 focus areas
• Articulates specific sub-projects and costs
• Uses a transformational approach
• 18 months
• Implementation structure
• Project specific (33 sub-initiatives).User
  committee (field HQ) oversight
• Funding
• Budget of 6 million was allocated in 2004 to
  fund the Roadmap to complement existing KM
  efforts

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The Roadmap at a glance
Content

Staff Development
Networks and Communities
Systems and Tools
Technology and Infrastructure
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The 5 points of the Roadmap

• Content (knowledge) Development and Management
• Templates and standards established
• Identification, Capture, Creation, Sharing of
  K-products
• Networks and Communities
• Invigorated UNDP UN networks
• Creating In-Country Knowledge Networks
• Facilitation of Communities of practice

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The 5 points of the Roadmap

• 3. Staff development
• Improved Workforce Planning
• Learning and aligning staff with corporate focus
• Systems and Tools
• Systems integration around the world (HQ,
  Regional Country offices)
• One internal portal with practice workspaces as
  entry points
• Search and Index Tool - Google-like search engine
• E-document management
• Taxonomy for codifying knowledge
• Technology and Infrastructure
• Connectivity
• Leveraging ICTs

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Examples of k-systems / tools

• UNDP corporate Practice workspaces
• http//intra.undp.org/bdp/workspaces/energyenviron
  ment-network/
• UNDP Regional Knowledge maps
• http//www.undp.org/surf-kathmandu/thematic/k-maps
  /mapenvironment/mapindex.html
• Knowledge portals
• E.g. ICT observatory
• http//ictd.undp.org/observatory/

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KM for what? benefits and impact

• Assist us working smarter rather than harder
  identify, create, capture and share knowledge
  systematically
• Improved reputation advertising our
  capabilities and getting resource returns for
  further our development agenda
• Widened pool of targeted knowledge makes
  organisational learning more strategic
• Efficiency gains
• Improved results

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If the abovehas failed, maybe this helps
todemystify KM
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• Web resources on KM theory and practice
• www.destinationkm.com
• http//open.bellanet.org/km/
•  
• http//www.cio.com/research/knowledge/
• http//www.kmresource.com/exp.htm
• http//www.infoloom.com/gcaconfs/WEB/ts1423/tp1423
  .HTM
• http//www.knowledgeboard.com/
• http//www.worldbank.org/ks/
• http//www.worldbank.org/ks/Knowledge.html

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An illustration the energy practice workspace
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An illustration Asia-Pacific Access to Justice
knowledge map