CHAPTER 5 COMPLETING BUSINESS MESSAGES

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CHAPTER 5COMPLETING BUSINESS MESSAGES
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• True/False
• ______ If possible, it is better to revise a few
  days after completing a first draft rather than
  right away.
• ______The beginning and end of a message are the
  parts that have the most impact on an audience.
• ______ Hedging statements are used when the
  writer wants to avoid stating a judgment as fact.

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• True/False
• ______ If possible, it is better to revise a few
  days after completing a first draft rather than
  right away.
• ANSWER True. This lets you approach the material
  with a fresh eye.
• DIFFICULTY easy PAGE 92 OBJECTIVE 1 TYPE
  concept AACSB Communication
• ______The beginning and end of a message are the
  parts that have the most impact on an audience.
• ANSWER True. These sections are read first and
  make the most impact on the audience.
• DIFFICULTY moderate PAGE 92 OBJECTIVE 1
  TYPE concept AACSB Communication
• ______ Hedging statements are used when the
  writer wants to avoid stating a judgment as fact.
• ANSWER True. Hedging statements are used when
  the writer wants to avoid stating a judgment as
  fact.
• DIFFICULTY moderate PAGE 95 OBJECTIVE 3
  TYPE concept AACSB Communication

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• Fill-in the blank
• The ______ of a document should summarize the
  main idea and leave the audience with a positive
  impression.
• Unlike informative headings, ______ headings
  identify a topic but do little more.
• To eliminate ______ sentences, you should avoid
  words such as may or seems.

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• Fill-in the blank
• The ______ of a document should summarize the
  main idea and leave the audience with a positive
  impression.
• ANSWER Conclusion
• DIFFICULTY moderate PAGE 93 OBJECTIVE 1
  TYPE concept AACSB Communication
• Unlike informative headings, ______ headings
  identify a topic but do little more.
• ANSWER Descriptive
• DIFFICULTY difficult PAGE 94 OBJECTIVE 2
  TYPE concept AACSB Communication
• To eliminate ______ sentences, you should avoid
  words such as may or seems.
• ANSWER Hedging
• DIFFICULTY moderate PAGE 95 OBJECTIVE 3
  TYPE concept AACSB Communication

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• Multiple Choice
• All of the following are points to consider in
  making the design elements effective, except
• strive for a number of decorative touches.
• be consistent throughout the message regarding
  margins, type size, and typeface.
• balance all of the visual elements.
• pay attention to design details such as headings,
  column width, etc.
• All of the following are ways of making your
  document design more effective except
• being consistent.
• maintaining balance.
• using spell check.
• being detail oriented.

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• All of the following are points to consider in
  making the design elements effective, except
• strive for a number of decorative touches.
• be consistent throughout the message regarding
  margins, type size, and typeface.
• balance all of the visual elements.
• pay attention to design details such as headings,
  column width, etc.
• ANSWER a. Pointers include be consistent
  balance text, white space and visuals strive for
  simplicity and attention to details.
• DIFFICULTY difficult PAGE 104 OBJECTIVE 5
  TYPE concept AACSB Communication
• All of the following are ways of making your
  document design more effective except
• being consistent.
• maintaining balance.
• using spell check.
• being detail oriented.
• ANSWER c. Although it is important to check for
  spelling errors, using spell check is not a
  method of improving the design of your documents.
• DIFFICULTY moderate PAGE 104 OBJECTIVE 5
  TYPE concept AACSB Communication

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• APPENDIX A
• FORMAT AND LAYOUT OF BUSINESS DOCUMENTS

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• Multiple Choice
• 1. The quality of paper is measured by
• length and width.
• weight and cotton content.
• color and texture.
• whether or not it is imprinted with the name and
  address of the company.
• 2. The proper sequence for the standard parts of
  a letter is
• heading, date, inside address, salutation, body,
  complimentary close, signature block.
• date, heading, inside address, salutation, body,
  typewritten name, complimentary close.
• salutation, date, heading, inside address, body,
  complimentary close, signature block.
• inside address, heading, date, salutation, body,
  complimentary close, typewritten name.

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• APPENDIX A
• FORMAT AND LAYOUT OF BUSINESS DOCUMENTS
• Multiple Choice
• 1. The quality of paper is measured by
• length and width.
• weight and cotton content.
• color and texture.
• whether or not it is imprinted with the name and
  address of the company.
• ANSWER b. These are two criteria.
• DIFFICULTY moderate PAGE A-1 TYPE concept
• 2. The proper sequence for the standard parts of
  a letter is
• heading, date, inside address, salutation, body,
  complimentary close, signature block.
• date, heading, inside address, salutation, body,
  typewritten name, complimentary close.
• salutation, date, heading, inside address, body,
  complimentary close, signature block.
• inside address, heading, date, salutation, body,
  complimentary close, typewritten name.
• ANSWER a. This is the correct order.
• DIFFICULTY moderate PAGES A-2A-6 TYPE
  concept

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• True/False
• Letterhead stationery never includes the URL of
  the companys website.
• In business documents, abbreviations such as
  U.S.A. and M.B.A. must always contain periods.
• Sept. 10th, 2009 is the correct way to type the
  date in a letter.

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• True/False
• 11. Letterhead stationery never includes the URL
  of the companys website.
• ANSWER False. This is commonly included.
• DIFFICULTY easy PAGE A-2 TYPE concept
• 12. In business documents, abbreviations such as
  U.S.A. and M.B.A. must always contain periods.
• ANSWER False. These abbreviations may or may not
  include periods, but should never have internal
  spaces.
• DIFFICULTY moderate PAGE A-2 TYPE concept
• 13. Sept. 10th, 2009 is the correct way to type
  the date in a letter.
• ANSWER False. There are several acceptable
  formats, but none would include th following the
  date.
• DIFFICULTY moderate PAGE A-2 TYPE application

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• APPENDIX B
• DOCUMENTATION OF REPORT SOURCES

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• Multiple Choice
• With MLA style, you use
• the author-date system.
• the author-page number system.
• superscripts and footnotes or endnotes.
• full citations within the text itself.
• In the list of works cited following the MLA
  style
• the date comes immediately after the authors
  name.
• electronic sources are not included.
• the titles of books and periodicals are put in
  quotation marks.
• all the main words are capitalized in the titles
  of books and articles.

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• Multiple Choice
• 9. With MLA style, you use
• the author-date system.
• the author-page number system.
• superscripts and footnotes or endnotes.
• full citations within the text itself.
• ANSWER b. MLA citations include the authors
  last name and a page reference following the
  cited material.
• DIFFICULTY moderate PAGE A-24 TYPE concept
• 10. In the list of works cited following the MLA
  style
• the date comes immediately after the authors
  name.
• electronic sources are not included.
• the titles of books and periodicals are put in
  quotation marks.
• all the main words are capitalized in the titles
  of books and articles.
• ANSWER d. This is one characteristic that
  distinguishes MLA style from APA style.
• DIFFICULTY moderate PAGE A-25 TYPE concept

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• True/False
• Always use APA style for documentation in
  business reports, even if your employer or client
  normally uses a different form.
• The Chicago Humanities style refers to the
  documentation style used by companies in the
  Chicago area.
• Footnotes and endnotes are identical the only
  difference between the two is their placement.

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• True/False
• Always use APA style for documentation in
  business reports, even if your employer or client
  normally uses a different form.
• ANSWER False. If your employer or client
  specifies a form, use it.
• DIFFICULTY moderate PAGE A-20 TYPE concept
• The Chicago Humanities style refers to the
  documentation style used by companies in the
  Chicago area.
• ANSWER False. It refers to a style of
  documentation recommended in the Chicago Manual
  of Style.
• DIFFICULTY moderate PAGE A-20 TYPE concept
• Footnotes and endnotes are identical the only
  difference between the two is their placement.
• ANSWER True. This is the only difference.
• DIFFICULTY moderate PAGE A-20 TYPE concept