LISTENING TO LEARN

1
LISTENING TO LEARN
2
Listening is

• An essential part of communication
• Not taught in school
• A skill that can be learned

3
Why is Listening a Key Skill of Leadership?

• Connecting
• Decision Making
• Problem Solving

4

• Seek first to understand, then to be
  understood.
  
• Stephen Covey

5
Two Parts ofEffective Listening

• Active Listening
• Empathetic Listening

6
Active Listening Requires

• Rephrasing and Confirming
• Nonjudgmental Attitude

7
Empathetic Listening Requires

• Putting oneself in the speakers place
• Imagining the speakers viewpoint
• Understanding the speakers feelings

8
(No Transcript)
9
Monitoring OurListening Level

• Awareness
• Adjustments
• Powerful Tools

10
Role Play Listening in Adversarial Situations
11
Listening inAdversarial Situations

• Nonjudgmental
• Productive Framework
• Positive Conversation

12
Listeners should always strive to create a
positive present as opposed to a negative past.
13
Giving and Receiving Feedback

• Can be difficult
• Basic part of team development, leadership, and
  friendship
• Both parties must use effective listening

14
Tips on Giving Feedback

• Is it helpful?
• Do others want it?
• Can it change a behavior?
• Is it specific?
• Does it describe behavior?
• How does it impact you?
• Does it contain an I statement?
• Did the recipient understand what you said?

15
You can give caring feedback without a good
technique,but the slickest technique in the
world will not hide a lack of caring.
16
Tips on Receiving Feedback

• Seek out feedback.
• Listen carefully.
• Listen actively.
• Listen empathetically.
• Monitor your emotions.

17
Consider feedback to be a gift. It truly is one.
18
Effective Listening

• A learned skill
• Important to relationships and problem solving
• Active and empathetic
• Turns a negative situation into a positive one
• Key to giving and receiving feedback.

19

• Ticket
• Begin to Work
• Your Ticket After
• April 18, 2005
• Finish Your
• Ticket Not Later Than
• Oct 19, 2006