Chapter 16 Human Resource Management Management: The

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Chapter 16

• Human Resource
• Management

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Management The Accomplishment of Work Through
People

• To be successful managers need to know
• What motivates human behavior
• How to effectively and efficiently organize the
  individual talents of their employees to maximize
  the collective value of their efforts
• How to lead them to accomplish the firms goals
  and purpose

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DirectingLeading People,Not Managing Things

• Planning, organizing, and controlling are about
  managing things
• Directing is about leading people

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Directing

• Motivating a group of people with a variety of
  talents and needs to accomplish the common goal
  of implementing the firms purpose and objective

Directing is Leadership
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Understanding Human Motivation

• How employees are treated affects
• Productivity
• Customer satisfaction
• Profits
• Happy workers greater profits
• Happy workers are productive workers
• Happy workers make for happy customers
• Happy workers and customers make for greater
  profits

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How Work Fills Human Needs

• Maslows pyramid of human needs

Self- Fulfillment Needs
Esteem Needs
Belonging Needs
Safety Needs
Physiological Needs
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Developing a Work Environment Where Everyone
Seeks to Excel

• Starting point the firms purpose and objective
• Define tasks and develop jobs
• Develop job descriptions and quantitative
  performance measures

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The Managers Responsibility Physical Aspects

• Clear job description
• Fair pay
• Proper equipment and training
• Clear authority
• Fair treatment

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The Managers ResponsibilityGood Leadership

• Helps others realize their full potential
• Formal mentoring
• Annual written performance review
• Jointly set performance goals
• Informal mentoring
• Informal feedback
• Controlled failures
• Concerned with outcomes not procedures
• Mutual trust and respect
• Live it

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Management Styles

• Vary style to fit the situation
• Theory X or Theory Y
• Participatory style is hard for managers but has
  bigger benefits

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Communication and Feedback

• Communication occurs only when you have
• An exchange of information
• and
• Mutual understanding

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Management by Objective

• Must meet the prerequisites
• Understand the advantages
• Not a universal solution

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Good LeadershipThe Basis for Good
Superior-Employee Relationships

• Clear Vision
• Common Values
• Trust
• Open, Honesty, and Fairness

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Discussion Questions

• Explain how the directing management function is
  different from the other three functions.
• Explain in your own words what the phrase
  directing means leading people, not managing
  things means to you.
• Define the term leadership in your own words.
  Give an example from your personal experience in
  which you observed good leadership. Give an
  example in which you observed bad leadership, and
  explain how you could have done better.

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Discussion Questions

• Describe Maslows Pyramid of Human Needs in your
  own words. Can work really help people meet their
  needs? Explain the reasons for your answer.
• Describe the steps in developing a work
  environment where people will seek to excel.
• What is the managers responsibility in
  developing a good work environment? Describe the
  role of leadership in this process.

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Discussion Questions

• Describe the role of feedback and mentoring in a
  good work environment, and the difference between
  formal and informal mentoring. Is formal or
  informal mentoring more important to a successful
  business? Explain the reasons for your choice.
• Describe your management style and explain why
  you think it works best. Give your reaction to
  the statement that once you have found your
  management style you should always stick with it.

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Discussion Questions

• Is an autocratic management style the best choice
  of the U.S. Marines? Explain your answer.
• Explain why two-way communication is essential to
  business success.
• Explain why management by walking around is an
  important part of being a successful manager.

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Discussion Questions

• Explain why it is important for a good formal
  communication system to overcome the effects of
  the informal (grapevine) communication system.
• Explain the technique of management by objective
  (MBO), and how it can help make a firm
  successful.
• Is good leadership the basis for good
  superior-employee relationships? Explain the
  reasons for your answer.