Customer Sales Presentation All Business. All the Time. VoIP

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Customer Sales Presentation
All Business. All the Time. VoIP Communications
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Agenda

• About VoIP
• About
• Products and Features
• Service Delivery
• Customer Support
• Contact Information

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What is VoIP

• Voice over Internet Protocol/VoIP/IP
  Telephony/Internet telephony/Broadband
  telephony/Broadband Phone/Voice over Broadband is
  the routing of voice conversations over the
  internet or through any other IP-based network.
• IP can facilitate tasks that may be more
  difficult to achieve using traditional networks
• Incoming phone calls can be automatically routed
  to your VoIP phone, regardless of where you are
  connected to the network.
• Call center agents using VoIP phones can work
  from anywhere with a sufficiently fast and stable
  Internet connection.
• Many VoIP packages include PSTN features that
  most traditional telecom companies normally
  charge extra for, or may be unavailable, such as
  3-way calling, call forwarding, automatic redial,
  and caller ID.
• Through mobility features, VoIP allows users to
  travel anywhere in the world and still make and
  receive phone calls
• Subscribers of phone-line replacement services
  can make and receive local phone calls regardless
  of their location
• VoIP phones can integrate with other services
  available over the Internet, including video
  conversation, message or data file exchange in
  parallel with the conversation, audio
  conferencing, managing address books and passing
  information about whether others are available
  online to interested parties.

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More about VoIP

• Voice is transported over the IP network,
  therefore avoiding the Public Switched Telephone
  Network and the associated expense
• Telephone lines are eliminated and with that the
  cost, maintenance and administration
• The total cost for local, long distance and
  international calls is significantly lower than
  traditional telecom
• VoIP offers more features and communications
  tools than traditional telecom, and is easier to
  manage
• Company offices and remote workers communicate
  more easily and at practically no additional cost
• VoIP delivers the flexibility and scalability of
  Internet communications
• Customers no longer depend on hardware or
  locations for their telecom needs
• 4 digit dialing, instant messaging, sharing
  calendars and schedules, anywhere call
  forwarding, conferencing and other features are
  part of the VoIP service
• Moves, adds, deletions and changes are done via
  web administrator and are easier and more cost
  effective
• Account management and billing are done via
  website
• System upgrades are done automatically, ensuring
  that your company has access to the latest VoIP
  technology

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Why customers are choosing VOIP

• Lower Costs 67
• One Stop Communications Platform 41
• Increased Collaboration 36

Whatever the many reasons, the march is on to
VoIP. At some point very soon, you're either an
adopter or a holdout. This will be how most
business calls are made.
Source Information week Customer Survey and
article, July 2006
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About Ring 9

• Company headquartered in Gainesville, Florida
• Financially secure and well-funded
• New, technology savvy CEO and experienced Board
  of Directors
• Nationwide footprint
• 20 year experience in working with Partners in
  telecom
• Experienced in creating and delivering telecom
  business solutions
• Customers have the option to bring their own
  broadband, or utilize Ring 9s nationwide
  business relationships for IP access
• Utilizes Cisco proprietary VoIP platform with
  increased reliability and security
• Interconnected with MPLS network for increased
  speed, efficiency, reliability and security
• Connected with multiple carriers for telephony
  delivery, which allows Ring 9 to have increased
  reliability

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Ring 9 Products

• Hosted PBX
• Business VoIP Service-
• Trunk Replacement

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Hosted PBX
IP Phone
Dial-Tone Phone
Features accessed by user through website
ATA Device
Access/usage managed by Customer IT through
website
Corporate LAN
Ring 9 Network
Network managed by Operations
Off-Net Call
On-Net Call
Off-Net Call
USER
Business Model assumes Tier 1 broadband access
and quality of service (QOS)
End User
Other IP User
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Hosted PBX

• Complete array of PBX features
• Centralized web-based administration
• Built in free local and LD services
• Local Number Portability
• Fully Compliant E.911 services
• 411 service
• Utilizes certified Cisco IP phones
• Software upgrades and maintenance included with
  service
• No maintenance cost for moves, adds and changes
• No need for premise based PBX equipment
• No need for local telephone lines (we advise
  telephone lines will be kept for redundancy and
  fax applications)

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Hosted PBX Features

• Personal Locator/Find me Follow me
• Voice mail to Email Unified messaging
• Web and Auto Conferencing
• Auto-attendant
• Centralized administration
• Mobility
• Soft-phone capability
• Plug-in for Microsoft Outlook
• Centralized administration
• Contact list with Speed Dialing
• 4 digit dialing plan
• Remote calling
• Web portal for voicemail playback
• Return call from computer
• Personal Web Portal
• Personal Phone Management
• Call logs (missed/received/placed)
• Personalized Inbound call treatments

• Local, Long distance, Station to
• Station and International Calling
• Call Forwarding/Hold/Park/
• Pick-up/Transfer
• Caller ID
• Call Waiting
• Music On Hold
• Message Waiting Indicator
• DID/DOD
• Do Not Disturb
• Speed Dialing
• Last Number Redial
• Hunt Group
• Outgoing Dialing Plan
• Speaker Volume Control
• Handset Volume Control
• Hands Free Dialing
• Hook Flash

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What businesses should consider using Hosted
PBX

• 5 -100 employees
• Imminent expiration of network agreement(s)
• Seeking new phone system with increased features
  such as built-in conference calling
• Requires easy to manage system for moves, adds
  and changes
• Wants to avoid large capital outlay
• Companies with multiple existing or new locations
• Businesses with virtual workers
• Companies with international presence

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Trunk Replacement
Dial-Tone Phones
Dial-Tone Phones
Access/usage managed by Customer IT through
website
Ata Device
Legacy PBX
IAD Device
Ring 9 Network
Network managed by Operations
Off-Net Call
Off-Net Call
On-Net Call
USER
Other IP User
End User
Business Model assumes Tier 1 broadband access
and quality of service (QOS)
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Trunk Replacement

• Utilizes existing PBX or Key System while
  leveraging VoIP technology
• Eliminates cost of local phone line (we advise
  that phone lines will be kept for redundancy and
  fax applications)
• Unlimited local and LD services
• Optional bundled broadband services
• Analog Telephone Adapter or Integrated Access
  Device utilized as interfaces
• Local Number Portability
• Utilizes a Broadband Connection for both Voice
  and Data
• Emergency Out-of-Service Redirects forward
  numbers anywhere

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Truck Replacement Features

• Hunt Group capability
• Caller ID
• Long Distance capability
• 911 and E911 service
• Basic access to the Public Switched Network
• Office Administrator Portal
• Local Number Portability
• Reserved DIDs for expansion
• Directory and Operator Services
• Unlimited Inbound Calling
• Voicemail features (at an additional cost if
  needed)

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What businesses should consider using
Trunk Replacement

• Businesses with 5 - 100 employees
• Imminent expiration of telephone network
  agreement(s)
• Desires to use VoIP but wants to retain existing
  PBX/Key System
• Desires to reduce the expense of their local
  telephone lines and long distance calling
• Looks to Trunk Replacement as a migration path to
  Hosted PBX

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Benefits of VoIP

• Delivers Enterprise type features for Small and
  Medium size companies
• Provides reliable and secure business solutions,
  with solid Quality of Service (QoS)
• Reduces cost of ownership for the customers
• Minimizes complexity and maximizes the simplicity
  of administering features
• Increases customers communication, work
  efficiency and productivity

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Why Ring 9
Nationwide Footprint
Chose your own bandwidth
Multiple carriers connection for reliable delivery
24X7 customer support
Cisco platform for increased reliability and
security
MPLS network for increased speed, efficiency,
reliability and security

• Experience in creating and delivering telecom
  business solutions

Competitive Pricing
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Equipment and Features

• Phone SolutionsCisco IP Phone 7960
• High traffic
• Multiple lines
• Hands-free speaker phone and built-in headset
  connectivity
• Large pixel-base display for access to
  applications and ease of use
• Cisco IP Phone 7940
• Cubicle environment, transaction type worker
• At least 2 lines with one having access to
  telephony features, i.e. Auto-Dial
• Hands-free speaker phone and built-in headset
  connectivity
• Large pixel-base display for access to
  applications and ease of use
• Cisco IP Phone [phone]
• Low to medium telephone traffic
• Pixel display and dynamic soft key for easy
  access to business features
• Maximum 2 calls and one directory number, inline
  power and integrated 10/100Ethernet switch for
  connecting a PC (7912 only)

ATA (Analog Telephone Adaptor) SolutionCisco
ATA 186 2-port Digital

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Service Delivery

• Standard delivery process includes constant
  communication with the customer
• Delivery process is customized for client
  specific needs
• Service can be established in 9 business days for
  new numbers
• Service establishment for ported numbers could
  take 33 or more business days, due to varying
  procedures and intervals for porting from various
  carriers
• Training is available for customers on the use of
  Ring 9 web tools, i.e. http//www.ring9.com/docume
  nts/Module1_Webportal_login_tools_navigation.pdf
• Customer support is available 24/7

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Customer Support

• Customer Support Customer service 24 x 7
• Three methods to contact Customer Support
• Call 352.505.4155 or 866-RING999
• Email support_at_ring9.com
• Fill out an online support ticket this can be
  done through the main web page or
  http//www.ring9.com/Support.aspx

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Support Ticket Administration
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Ring 9Office Administrator
The Ring 9 Office Administrator allows the
administrator full control over the
communications suite. In this portal the user can
make any moves, adds, or changes. Ring 9 can
setup hunting, reports, new extensions, change
extensions, voicemail passwords, company wide
contact lists, and even view currently active
equipment.
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Ring 9 Web Portal Login
Easy customer login for each end user to control
individual call treatments, collect voicemail
online, setup audio conferences, retrieve contact
information, and much more.
View incoming, outgoing, and missed calls the
same way as a cell phone. Use the click to dial
function to make calls from any internet
connection.
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Ring 9 Web Portal Voice Mail
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Ring 9 Web Portal Voice Mail
Notification for a message on the IP phone can be
sent to the cell phone or email
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Ring 9 Web Portal Voice Mail
Click to listen to your voice mail via the
speakers for your
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Ring 9 Contact Information
Phone [phone] Customer
Service cs_at_ring9.com Sales sales_at_ring9.com
Tech Support support_at_ring9.com
THE FUTURE OF COMMUNICATIONS IS NOW