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Incorporating Cultural Factors in Determining Emotional Disturbance

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Title: Incorporating Cultural Factors in Determining Emotional Disturbance


1
Incorporating Cultural Factors in Determining
Emotional Disturbance
  • Presented by
  • Ray Easler, Ph.D.
  • Franklin-McKinley School District
  • Alliant University
  • Kimberlie Cain, M.A., Ed. S.
  • San Diego Unified School District
  • Julie Miller, Graduate Student
  • Alliant University

2
AGENDA
  • What are the 3 specifiers of the 5 potential
    characteristics of the emotional disturbance
    definition?
  • How are they defined?
  • What are the 5 potential characteristics of the
    emotional disturbance definition?
  • How are they defined?
  • How do the cultural implications mesh with the
    Emotionally Disturbed for African-American,
    Hispanic, and Native American students?

3
What is the States definition or criteria for
disproportionate representation?Agenda
(continued)
  • Non-Biased assessment - Does it pertain solely to
    the instruments used or can it include the
    assessor as well?
  • Questions put forth to representatives from
    States in 2008 looking at Disproportionate
    Representation fromOSEP
  • What is the process used to determine if it is
    the result of inappropriate classification?
  • Why are the majority of the States reporting 0
    of LEAs with Disproportionate Representation
    being the result of inappropriate determination?
    (Ideadata.org)

4
Late 70s and early 80s literature
  • Suggested biased placement likely to have its
    roots in the referral process
  • Assessment data may be collected to reinforce a
    covert decision that had already been made
  • The result of predetermined perceptions,
    cognitions, and belief systems likely to
    result in a disproportionality of students of
    color in E.D. classes

5
Implications to Assessment
  • School psychologists need to be sensitive to
    culture during the assessment
  • Need to be careful that the problematic
    behaviors are not the result of racial, ethnic,
    linguistic, and/or other factors, but rather are
    normal characteristics for their culture
  • Misconceptions come from
  • not being aware of the cultural considerations of
    these students
  • Not thinking like the students
  • not being aware of, or understanding their
    culture

6
E.D. eligibility often determined by
  • Training (or lack of)
  • Personal experiences and views
  • Definition of professional association
  • State and District policies

7
Who Makes the Difficult Decision?
  • Ambiguous decisions of differentiating between
    learned behaviors and behaviors that are a
    disability are often made by an I.E.P. team as
    a result of
  • team members who focus on the teachers complaint
  • Not focused on students characteristics
  • Not focused on the appropriateness of
    identification and placement. (Coroners
    attitude.)

8
What to look at
  • look at the student as an individual through
    global aspects of
  • Cognitive
  • Social
  • Affective processes
  • Possible effects of these variables on teachers,
    students, and administrators (Frisby 1992)

9
What to look at
  • The most important factor that needs to be
    addressed is assessor bias and misuse of
    assessment information. After all, the person
    conducting the evaluation is a product of family
    experiences, beliefs, social-group membership as
    well as formal training. -Gray-Little (1995)

10
Research Data
  • Two studies show teachers perceptions of
    students behavior and teacher biases influence
    patterns and have been linked empirically to
    special education referrals and referral
    patterns. - Cartledge Kourea (2008) (Hosp
    Reschly (2003).

11
Questions to Ask/Observations to Make
  • What behaviors appear to bother the teacher?
  • Which students are exhibiting the behaviors?
  • Are all students exhibiting the behaviors treated
    the same?
  • Who are the students the teacher appears to have
    the most difficulty managing?
  • What are their cultural, economic, or linguistic
    backgrounds?
  • How do students from different backgrounds appear
    to affect the teacher?

12
Questions to Ask/Observations to Make
  • To what extent has the teacher reached out (or
    appeared to) and demonstrated concern to students
    of color?
  • To what extent has the teacher demonstrated
    genuine care to all students?
  • If students were asked to identify which students
    are treated differently what would they say?
  • If students were asked to identify which students
    the teacher likes best and least what would they
    say?

13
Questions to Ask/Observations to Make
  • How are students of color performing in the
    teachers class?
  • What does the teacher do or say to encourage
    these students to be successful?
  • Is there evidence that the teacher considers the
    cultural backgrounds of the students in his/her
    teaching style?
  • Is there evidence that the teacher has introduced
    culturally considerate curriculum?
  • What evidence is there regarding whether the
    teacher is aware of and sensitive to the
    differences in behaviors or learning styles of
    students of color?

14
Issues that may result in inappropriate referrals
  • Behaviors that are acceptable and encouraged in
    the home and the community may be incompatible
    with expected school behaviors
  • May cause the student to choose between home and
    school behaviors
  • Behaviors that are indicative of problems in one
    group of students may not be so in another group
    of students
  • Some behaviors students exhibit may be wrongly
    attributed and interpreted by teachers who do not
    understand the students culture or background

15
  • .school psychologists must determine whether
    problems presumed to reside within the students,
    may result from institutional biases in the
    school.
  • -Sandoval (2007) Professional standards and
    ethical issues (pg 37) in Handbook of
    Multicultural School Psychology An
    Interdisciplinary Perspective.

16
  • The potential difficulty for educators lies in
    recognizing whether, when, and how culture is
    having an effect on students functioning.

17
Recommendations on working with Ethnic Minority
Students (Sattler)
  • Areas to consider
  • Students and familys ethnic group
  • students and familys language
  • Familys functioning, structure, and roles
  • Students and familys health history
  • Attitudes toward health and illness
  • Students and familys needs, resources, and
    vulnerabilities
  • Students and familys acculturation
  • Communitys resources

18
Recommendations on working with Ethnic Minority
Students (Sattler)
  • Areas to consider
  • Personal stereotypes
  • Establishing rapport
  • Communication
  • Students and familys perspectives
  • Consultation skills

19
Recommendations on working with Ethnic Minority
Students (Sattler)
  • Areas to consider
  • Problems associated with poverty
  • low aspirations that often leads to hostility
    towards mainstream society and apathy, school
    failure, or withdrawal
  • delays in development (including delays in
    language, reasoning ability, and interpersonal
    relations).

20
Children Living in Poverty 2005 Census Bureau
statistics
21
Federal Definition Emotional Disturbance
  • A condition exhibiting one or more of the
    following characteristics over a long period of
    time and to a marked degree that adversely
    affects a childs educational performance

22
Characteristics
  • An inability to learn that cannot be explained by
    intellectual, sensory, or health factors
  • An inability to build or maintain satisfactory
    interpersonal relationships with peers and
    teachers.
  • Inappropriate types of behavior or feelings under
    normal circumstances
  • A general pervasive mood of unhappiness or
    depression
  • A tendency to develop physical symptoms or fears
    associated with personal or school problems.
  • The term includes schizophrenia. The term does
    not apply to children who are socially
    maladjusted, unless it is determined that they
    have an emotional disturbance" (CFR
    300.7)(a)(9).

23
Difficulties with the Federal Definition
  • Definitions are vague - What ever that means
  • -Gresham CASP Convention 2007
  • wide variability among states is most likely
    due, in part, to confusion, ambiguities, and
    differences in definitions and interpretations of
    the meaning of emotional disturbance.
  • -Best Practices in Assessment for Intervention
    (2007).

24
More problems
  • Clinical diagnoses
  • Often play critical part in our determination of
    eligibility
  • A clinical diagnosis neither guarantees or
    eliminates a student from receiving services
  • Case law
  • Often times case law defines course of action in
    the assessment and eligibility determination
  • Differential diagnoses
  • As practitioners we are faced with differential
    diagnoses
  • State and District policies
  • Best Practices

25
More problems
  • The interpretations of the definitions are based
    upon
  • an individuals training (where and by whom)
  • experience
  • personal perspective
  • The degree of difficulty we have with applying
    what we know about the child to the criteria is
    in direct proportion to
  • training
  • experience
  • comprehensiveness of the assessment

26
  • ..children, adolescents and families are
    subjected to widely varying philosophies,
    assessment procedures and services based upon
    questionable criteria used to determine whether a
    student qualifies for services under the
    Serious Emotional Disturbance (SED) designation.
  • -Olympia et. al. 2004

27
Add to That
  • Lack of training in multi-cultural considerations
  • Lack of awareness of multi-cultural
    considerations
  • This happens with the teacher and the school
    psychologist
  • This leads to
  • RECIEPE FOR INAPPROPRIATE ELIGIBILITY REFERRAL
    AND/OR DETERMINATION

28
  • Children with emotional and/or behavioral
    disorders are a diverse group whose difficulties
    exist along a continua of intensity, duration,
    and frequency of occurrenceThe impact of the
    behavior on the students education progress must
    be the guiding principle for identification.En
    vironmental factors The people and systems that
    impact the student and the relationship between
    the instruction, social and community environment
    and the specific difficulties demonstrated by the
    student.

29
  • Developmental and cultural functioning The
    students current developmental status and the
    extent to which the students behavior is
    different from the behavior expected for children
    of the same age, culture, and ethnic background
  • -NASP Position Paper

30
LETS EXAMINE OUR THINKING ABOUTCONDITIONS AND
CRITERIA
31
Posey, Easler and Nackos Operational Definitions
of the Conditions of Federal Code (2009)
  • An extended period of time means
  • One month
  • 6 to 8 weeks
  • 6 months
  • 2 to 9 months
  • Undefined
  • All of the above
  • (DISCUSSION)

32
Answer F) All of the above
  • One month
  • The Devereux Scales of Mental Disorders (DSMD)
  • Behavioral Assessment Scales for Children and
    Adolescents 2 (BASC 2) require that the rater has
    been involved with the student for at least one
    month.
  • Six to Eight weeks
  • The BASC 2 allows a rater who has not had daily
    contact with the student have worked with that
    student for at least this period of time

33
Answer F) all of the above
  • Six months (generally excepted practice)
  • Believed to be based upon time conditions found
    in the Diagnostic and Statistical Manual (DSM)
  • Supported by the new language found in Americans
    with Disabilities Act (ADA) which states the
    impairment has to last six months or longer
  • 2 9 months
  • OSEP statement Assuming regular interventions
    are unsuccessfully implemented over that time.
  • Epstein says at least 2 months for the SAED

34
Answer F) all of the above
  • Federal and State codes read, for an extended
    period of time. Any interpretation is
    speculation
  • All of the above
  • Six moths is believed to be the yardstick that
    most practitioners use
  • Rule of thumb anywhere between 3 6 months
    minimum
  • 2 marking periods
  • Need to look at triggering event to determine
    whether or not extended period of time

35
What constitutes long?
  • Various periods (of time) have been proposed as
    the minimum duration for which an emotional
    andbehavioral problem should be evident in order
    for it to qualify as an Emotional Disturbance
  • Probably this duration varies for different
    characteristics-Epstein Cullinan (1998) SAED
    manual pg. 3
  • Bottom line not set in stone! (subjective)

36
To a Marked Degree is defined as?
  • P.I.T.A. behaviors
  • On the students age/cognitive developmental
    continuum
  • Outside the students age/cognitivedevelopmental
    continuum
  • Whatever the Principal says
  • Undefined

37
Answers C and E
  • Real Answer is ENot defined in Federal Ed. Code
    but is generally considered to be behavior not
    logically connected to the triggering event.

38

Answers C and E
  • P.I.T.A. behaviors
  • Pain in The A behaviors
  • closely related to D - Whatever the Principal
    says)
  • Bothersome, annoying, at-risk, culturally
    related, gang involvement, learned behaviors,
    etc.
  • Pimple vs. Boil
  • On the developmental continuum
  • (closely related to A) - Need to know
    characteristics on the developmental continuum
  • Need to examine triggering event

39
Answers C and E
  • Outside the developmental continuum
  • Need to look at the triggering event to determine
    if outside the developmental/cognitive continuum
  • E.D. students typically manifest behaviors
    similar to those of students several years
    younger and/or to a degree not expected
  • Be careful with students from other cultures,
    students residing in foster/group homes, or those
    with psychopathology
  • Whatever the Principal says
  • Pressure from the principal (a.k.a. Otherwise
    know as the Coroner Attitude Often P.I.T.A.)

40
Quotes to Consider
  • The students current developmental status
    and the extent to which the students behavior is
    different from the behavior expected for children
    of the same age, culture, and ethnic background.
  • -NASP Position statement on students with
    Emotional and Behavioral Disorders
  • The intent of the modifier marked degree is to
    emphasize that the child must show emotional and
    behavioral problems that are more extreme than
    ordinary in order to be considered for the ED
    special education category
  • - Epstein Cullinan (1998) SAED manual pg. 3

41
Adversely Impacted means?
  • Poor grades
  • Poor social interactions
  • Poor behaviors in only structured settings
  • Failure to turn in homework
  • Poor performance on a statewide test
  • Lack of progress in meeting grade level standards
  • What ever the parents attorney says
  • All of the above

42
Adversely Impacted
  • is not defined in Federal or State Code
  • Literature, Due Process decisions, and court
    cases say we need to look at the following 4
    categories when determining
  • Educational performance
  • Social interactions
  • Interpersonal relationships
  • Interpersonal adjustments

43
Educational performance includes
  • Test scores
  • Task completion
  • Time on task
  • Standardized and state wide test scores
  • Attendance
  • Classroom performance

44
Social interactions include
  • Working with others in classrooms assignments
  • Working with others in playground or P.E.
    activities
  • Interactions with others in school
  • Interactions with others outside of school
  • Community
  • Church
  • May include sub-cultural activities with others

45
Interpersonal relationships include
  • Closely related to Social interactions
  • Looks at the quality and depth of those social
    interactions

46
Interpersonal adjustment includes
  • Coping with events
  • Social skills to address stressful events
  • Self-esteem
  • Asserting self
  • Confidence
  • -Letter to Lillie/Felton 23IDLER 714/23 LRP 3420
    April 6, 1995

47
Adversely Affects
  • The term adversely affects is used in the Part
    B regulations at 34 CFR 300.7 in the phrase
    adversely affects a childs educational
    performance...a childs educational
    performance must be determined on an individual
    basis, and should include non-academic and
    academic skills. Since the measurement of
    educational performance is different for each
    child, the Department has not developed a single
    definition for this term. Similarly, the term
    adversely affects must be determined on an
    individual basis.-Office of Special Education
    Programs Thomas Hehir, Director

48
Court Decision on Adversely Impacts
  • As to the qualifying condition for being
    seriously emotionally disturbed while
    Petitioners academic performance is below her
    potential, she is able to learn she has
    satisfactory interpersonal relationships with
    peers and teachers she exhibits inappropriate
    behavior in falling asleep in school but this is
    not inappropriate to a marked degree
  • The mistrust and antipathy she feels towards her
    family is not necessarily inappropriate in that
    often adolescents feel alienated from their
    families. Petitioner exhibits a mood of
    unhappiness or depression at home but not at
    school thus such mood is not pervasive. She has
    developed physical symptoms associated with
    personal or school problems.

49
Court Decision (continued)
  • However, because there was no real plan described
    to cope with the physical symptoms, it cannot be
    determined that such symptoms were present to a
    marked degree. Petitioners case presentation
    was based in large part on her low academic
    performance.
  • There is no question that Petitioners emotional
    problems are adversely affecting her educational
    performance adverse impact, however, is not
    sufficient to establish a need for special
    education.
  • - Berkley USD Hearing Decision

50
Adversely Impacts
  • INCLUDES MORE THAN ACADEMICS!
  • Includes all areas the student should be learning
    and growing in during the school day (which
    encompasses door to door)
  • Districts define adversely impacts differently

51
To a marked degree may be manifested as
  • poor school work
  • reduced academic achievement
  • difficulty making decisions
  • less than appropriate verbal skills
  • doesnt accept consequences
  • difficulty following directions
  • Remember this when working with students of color
    and how these may tie into behaviors and
    attitudes associated with their culture.

52
Cultural Implications African Americans
  • These students enter school with academic skills
    behind Caucasian students
  • The gap increases during their academic career
  • Often refuse to engage in academic achievement
  • Devalue education
  • Have the highest grade retention
  • Often refuse to study and give up

53
Cultural Implications - African Americans
(continued)
  • Disillusionment with idea that education can lead
    to success
  • Research suggests there is differential
    expectations and treatment by teachers and
    administrators in the areas of lower academics
    and poor behavior
  • black students are about 1½ times more likely
    than white students to be classified in this
    category"
  • -(Minority Students in Special and Gifted
    Education, National Research Council, 2002)

54
Cultural Implications - Hispanic
  • Desire to help families may supersede desire to
    exceed in school
  • Manifest many behaviors associated with low
    academic achievement
  • High rate of dropouts
  • Perform significantly lower academically than
    Caucasians across grades and subjects

55
Cultural Implications - Native Americans
  • Exhibit learning styles that differ from other
    students
  • Indifference to work ethic

56
Implications of Poverty
  • Minorities are more likely to be poor
  • "Being" poor increases exposure to risk factors
    that compromise early development
  • Compromised early development impinges on school
    preparedness and suppresses academic achievement,
    heightening the need for special education
  • Thus minorities are more likely to warrant
    special education
  • Statically, disadvantaged children do not have
    the opportunity to experience quality
    early-childhood education
  • As a consequence, they come to school poorly
    prepared and not ready to learn, and thus are
    more likely to be placed in Special Education
    classes at an early age

57
Implications of Poverty
  • Impoverished minority children are more likely to
    attend poorly funded school that are less likely
    to have experienced, well-trained teachers.
  • Per-student expenditures in those schools are
    often lower, while the needs of poor children
    require higher levels of per-pupil expenditure,
    better trained, more experienced teachers who can
    deliver high-quality instruction while practicing
    effective classroom management that minimizes
    chaos, rather than reaching for the Special
    Education referral form.

58
Implications of Poverty
  • The "weight of successful development in the
    early years falls most heavily on the child's
    relationships with primary adult caregivers"
    (NRC, 2002, p. 121)
  • Parent-child interactions are usually "less than
    optimal within impoverished homes and the
    interactions embedded therein can be "negative.
  • This relationship can effect a child on a number
    of dimensions, including verbal interactions,
    literacy tasks, disciplinary practices, and
    parenting approaches -(e.g., Garrett, Ng'andu,
    Perron, 1994 Hoff-Ginsberg Tardiff, 1995).

59
A) An inability to learn that cannot be explained
by intellectual, sensory, or health factors.
60
Often times what appears as an inability to learn
is thought of as E.D
  • Did you consider??
  • Specific learning disability
  • Other Health Impaired
  • When you DONT know it all
  • keep reading
  • ask questions
  • Call on colleagues, friends, family
  • Once you think you know it all
  • Keep reading
  • Ask questions
  • Call on colleagues, friends, family

61
B) Inability to build or maintain satisfactory
interpersonal relationships with peers and
teachers.
62
What it Looks Like
  • May be manifested as ineffective social skills
  • Misperception of social cues
  • May experience peer rejection to a greater degree
  • Manifest self-centered behaviors
  • Inability to self monitor
  • Blames others
  • Easily embarrassed
  • Social withdrawal

63
Cultural Implications -African Americans
  • Develop identities in opposition to mainstream or
    white culture and engage in behaviors that are
    potentially deleterious to success in school
  • Research suggests these students have a racial
    identity attitude assumption that whites do not
    have the best interests of A.A.s at heart
  • Poorly developed social skills when compared to
    other cultures in the school setting
  • Inadequate school and community supports
  • Not trusting of others

64
Cultural Implications for Hispanics
  • Prefer closer distances (sometimes seen as
    invading personal space)
  • Often interacting with students in an aggressive
    manner

65
C) Inappropriate types of behavior or feelings
under normal circumstances.
66
Cultural Implications - African Americans
  • Abilities often expressed in streetwise behaviors
  • Behavioral manifestations result in high
    suspension and expulsion rates
  • Gang involvement
  • Fears of violence, crime and incarceration
  • Adopt a racial role which is one marked by
    resistance, suspicion and caution
  • Behavior is oppositional to the work of school
  • Lack a serious attitude toward school work

67
Cultural Implications - African Americans
(continued)
  • Black hostility can erupt towards whites - either
    students or teachers
  • Development of an oppositional cultural style
  • Brash, loud, in your face style of responding
  • Tend to spontaneously manifest their emotions
  • Tend to be spontaneously verbally expressive and
    direct
  • Feeling of hostility towards whites

68
Cultural Implications - African Americans
(continued)
  • Tend to get close and touch during their
    expressions
  • Tend to express subjective and passionate
    interpretation of others actions
  • Aggressive and emotionally charged behavior may
    be expected at home and in the community
  • Tend to express subjective and passionate
    interpretation of others actions

69
Cultural Implications - Hispanic
  • Prefer closer distances sometimes seen as
    invading personal space by other cultures
  • Manifest behaviors such as fighting and talking
    back to teachers
  • Oppositional attitudes school misbehaviors lead
    to suspension
  • Non compliant and failing to immediately follow
    directions
  • Affiliation with gangs in urban settings
  • History of difficulties with the legal system

70
Cultural Implications - Native American
  • Indifference to ownership
  • Cautious
  • Careful listening and observation
  • Permissive approach to child rearing which
    encourages self- exploration and autonomy
  • Many react negatively to direct praise or
    criticism given in front of others (As such,
    responses are different than what one would
    expect)
  • Carried a weapon at a rate 2xs greater than
    Caucasian students
  • Significantly more likely to engage in behaviors
    resulting in unintentional injuries, violence,
    drug abuse and risky sexual behavior

71
D) A generalized pervasive mood of unhappiness or
depression.
72
Cultural Implications - Hispanic
  • Prolonged eye contact may be considered
    disrespectful
  • students tend to look down, especially when being
    reprimanded
  • Less self disclosing
  • may not speak directly about issues
  • Drug and ETOH use associated with
  • high level of failed classes
  • Detentions, suspensions, expulsions
  • placements in lower-ability groups
  • referrals for special services
  • dropout rates

73
Cultural Implications Hispanics
  • Studies in the 90s suggest Hispanic students
    exhibit to a greater degree
  • Timidity
  • Fearfulness
  • Depressive symptoms
  • Separation anxiety
  • Some Hispanic cultures demonstrate behaviors that
    are viewed the classroom as
  • Dependent, passive and reticent
  • This is appropriate in the home
  • May not ask for help

74
Cultural Implications - Native Americans
  • Deliberate in their responses
  • Do not respond rapidly to questions
  • Many taught that making eye contact with an older
    person or questioning an older person is a sign
    of disrespect
  • Suicide attempt rate is 3x greater than Caucasian
    students
  • Medical treatment because of suicide attempts is
    5x greater that Caucasian students
  • Great frequency and onset at an early age of Drug
    and ETOH usage

75
A tendency to develop physical symptoms or fears
associated with personal or school problems.
  • To date - Couldnt find anything in the
    literature dealing with this and cultural
    considerations.

76
Points to Consider
  • What we as psychologists consider discipline and
    emotional problems are greatly influenced by
  • Upbringing
  • Values
  • Training
  • Attitudes
  • Pressure from others
  • Do we see the student objectively?
  • Does the teacher see the student objectively?

77
How do the following influence yourassessment
and interpretation of the results? (Sattler)
  • How would the interpretation of the data from
    your assessment in these areas differ for the
    culturally different student?
  • Do you recognize how your standards affect your
    judgments?
  • Can you determine the bases for your hypotheses?
  • Are you aware of any speech patterns that may
    affect the intelligibility of your speech?
  • Are you aware of the style or tone of your
    communications?
  • Are you aware of stereotypes and personal biases
    that may cloud your judgments and distract you
    from listening objectively?

78
How do the following influence yourassessment
and interpretation of the results? (Sattler)
  • Are you aware of your body language and what your
    body language may convey to a child?
  • Are you aware of any distracting mannerisms?
  • Are you aware of any physical or mental
    conditions you have that may affect the
    assessment?
  • Do you avoid certain issues that are
    uncomfortable for you or that are difficult for
    you to deal with?
  • Are you uncomfortable with certain types of
    individuals?

79
Questions to Ask
  • Is the behavior within the students control?
  • Is the behavior situation specific or across
    settings?
  • Is the behavior goal directed?
  • What are the strengths of the student?
  • To what extent is the behavior influenced by
    familial patterns?
  • To what extent is the behavior influenced by
    community patterns?
  • To what extent is the behavior influenced by
    peers?

80
More Questions to Ask
  • What recognition does the student get from the
    behavior?
  • What is the history of the behavior?
  • How does the behavior fit within the
    developmental continuum?
  • Knowing what you do about the cultural
    implications of the background of the studentis
    the behavior within expectations?

81
Things to remember
  • How have you incorporated the effects of the
    cultural, and poverty if appropriate, in your
    assessment?
  • To what extent have you incorporated the
    students strengths into your assessment?
  • To what extent are you yielding to the Coroners
    attitude?

82
Questions?
  • Contact InformationRay Easler, Ph.D.
  • ray.easler_at_yahoo.com
  • Kimberlie Cain, M.A., Ed.S.
  • kcain_at_san.rr.com
  • Julie Miller, Graduate Student
  • julimae1_at_yahoo.com
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