Patient Centered Care Model

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Patient Centered Care Model

• The model which was drawn from NMHs Henderson
  Framework for Nursing Practice proposes to
  provide a healing environment centered around
  trust, compassion and the incorporation of our
  patients personal values. The frame work is
  grounded in five guiding principles as well as
  the hospitals core values. They address the role
  of the nurse, the team, and the importance of
  communication with the patient and family
  regarding the plan of care.
• The model focuses upon the clinical and safety
  needs of individual patients with monitoring,
  individualized interventions and staffing
  adjustments. It highlights key areas requiring
  in the moment critical thinking in addition to
  creating a culture of seamless team
  collaboration. Examples of areas that our staff
  focus upon include fall prevention, skin break
  down, plan of care, pain, mobility, RN MD
  communication, team communication and
  collaboration and ultimately achieving improved
  patient and staff satisfaction.

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Shifting the Culture

• Adoption of this new model requires
• Critical thinking and individualized approaches
  to patient care
• Flexibility to adapt to meet the needs of our
  patients
• Enhanced communication with the patient, their
  family, physicians and clinical care team members
• Our foundation is built upon the following

Everyones Responsibility
For Every Patient
Everyday
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NMH Framework for Nursing Practice
The Patient Centered Model of Care is grounded in
our Framework for Nursing Practice
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NMH Framework for Nursing Practice

• NMHs Nursing Framework is grounded in five
  guiding principles as well as the hospitals core
  values
• The Nurse
• The role of the nurse is unique and essential to
  the care of the patient. The nurse demonstrates
  that unique and essential function through the
  Seven Attributes of the Northwestern Memorial
  Hospital Nurse
• Demonstrating compassion for patients and
  families
• Being knowledgeable in relation to complex
  patient care issues
• Being dynamic and proactive when planning,
  implementing and evaluating the plan of care
• Incorporating the role of patient advocate into
  the plan of care
• Working in collaboration with the
  interdisciplinary team
• Being accountable for nursing practice and
  adhering to professional standards
• Maintaining and advancing the practice of nursing
  and our professional image
• Nursing
• Nursing is both a science and an art. Nursing
  practice is evidence-based and blends research,
  knowledge and technology with individualized,
  compassionate approaches to care.
• Patient
• The patient is at the center of care delivery.
  Each patient is a unique human being with
  complex, dynamic needs. Patients are encouraged
  to be active and engaged members of the
  healthcare team.
• Family/Significant Other
• Patients are part of a social support system.
  Involvement of the patient's family and
  significant others is acknowledged and valued as
  an integral part of the plan of care.
• Team
• The nurse in collaboration with the
  patient/family and the interdisciplinary team
  develops an individualized, evidence-based plan
  of care to promote health, ensure patient safety,
  facilitate recovery, and when appropriate, ensure
  a peaceful death for the patient.

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Expectations

• The nurse in collaboration with the patient,
  family, and the multidisciplinary team develops
  an individualized plan of care to promote health,
  ensure patient safety and facilitate recovery
• There is a team approach to achieve daily patient
  focused individualized care goals
• Each team member is accountable for their role
  and responsibility
• Patient satisfaction will increase through
  anticipation of care needs and consistency in the
  delivery of patient care
• The care approach used reflects our Patient
  Centered Model of Care and NMHs Patients First
  Mission
• Staff satisfaction will increase through improved
  communication and care coordination

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Patient Centered Care Key ElementsTeams of RNs
and PCTs collaborate to
Set daily individualized patient focused goals
and work plans
Collaborate with your patient, their family and
the team in interdisciplinary rounds
Safety is a priority huddle with your team
Pain, Toileting and Positioning are key
during hourly rounds
Everyones Responsibility
For Every Patient
Everyday
Drawn from the NMH Henderson Framework for
Nursing Practice