Communicating in a World of Diversity

1
Communicating in a World of Diversity

• Chapter 3 CRS Questions and Answers

2
Cultural diversity affects how messages are _____
in the workplace.

• Composed
• Delivered
• Received
• Interpreted
• All of the above

3
Cultural diversity affects how messages are _____
in the workplace.

• Composed
• Delivered
• Received
• Interpreted
• All of the above

A companys cultural diversity affects how its
business messages are conceived, composed,
delivered, received, and interpreted.
4
The diversity of todays workforce is challenging
because of _____.

• A broader range of views and ideas
• An understanding of diverse markets
• A broad pool of talent for recruiting
• The interaction of culture and communication
• None of the above

5
The diversity of todays workforce is challenging
because of _____.

• A broader range of views and ideas
• An understanding of diverse markets
• A broad pool of talent for recruiting
• The interaction of culture and communication
• None of the above

Cultural diversity affects language, nonverbal
signals, word meaning, time and space issues,
and human relationships.
6
_____ is a shared system of symbols, beliefs,
values, expectations, and norms.

• Culture
• Context
• Diversity
• Ethnocentrism
• Multiculturalism

7
_____ is a shared system of symbols, beliefs,
values, expectations, and norms.

• Culture
• Context
• Diversity
• Ethnocentrism
• Multiculturalism

Ones cultural background influences his or
her priorities, attitudes, and behavior.
8
_____ is judging others according to your groups
standards, beliefs, and customs.

• Xenophobia
• Stereotyping
• Ethnocentrism
• Cultural pluralism
• Cultural context

9
_____ is judging others according to your groups
standards, beliefs, and customs.

• Xenophobia
• Stereotyping
• Ethnocentrism
• Cultural pluralism
• Cultural context

When making such comparisons, an ethnocentric
person often views his or her group as being
superior.
10
When communicating with people from other
cultures, it is best to _____.

• Treat them as you see fit
• Treat them as you would like to be treated
• Treat them as they want to be treated
• Treat them with courtesy
• Treat them to according to the situation

11
When communicating with people from other
cultures, it is best to _____.

• Treat them as you see fit
• Treat them as you would like to be treated
• Treat them as they want to be treated
• Treat them with courtesy
• Treat them to according to the situation

You can learn how people in other cultures want
to be treated by recognizing six main types of
cultural differences age, contextual, legal and
ethical, social, nonverbal, and gender.
12
Which of the following communication situations
depends on cultural context?

• Making a decision
• Solving a problem
• Negotiating a business deal
• All of the above
• None of the above

13
Which of the following communication situations
depends on cultural context?

• Making a decision
• Solving a problem
• Negotiating a business deal
• All of the above
• None of the above

Contextual differences are apparent in the way
cultures approach decision making, problem
solving, and negotiating.
14
Social rules vary from culture to culture in all
of the following areas except _____.

• Attitudes toward work and success
• Roles and status
• Cultural context
• Use of manners
• Concepts of time

15
Social rules vary from culture to culture in all
of the following areas except _____.

• Attitudes toward work and success
• Roles and status
• Cultural context
• Use of manners
• Concepts of time

Cultural context is the pattern of physical cues,
environmental stimuli, and implicit
understanding that conveys meaning between
members of the same culture.
16
Business people can improve their intercultural
skills by _____.

• Studying other languages
• Writing and speaking clearly
• Listening carefully
• Respecting style preferences
• All of the above

17
Business people can improve their intercultural
skills by _____.

• Studying other languages
• Writing and speaking clearly
• Listening carefully
• Respecting style preferences
• All of the above

The better you are at intercultural
communication, the more you can succeed in
todays business world.
18
Communication style varies from culture to
culture in _____

• The level of directness
• The degree of formality
• Preferences for writing or speaking
• All of the above
• None of the above

19
Communication style varies from culture to
culture in _____

• The level of directness
• The degree of formality
• Preferences for writing or speaking
• All of the above
• None of the above

Communication style (level of directness, degree
of formality, and preference for written or
spoken messages) varies widely.
20
When writing in multilanguage business
environments, _____.

• Use elaborate language
• Be concise
• Avoid transitions
• Include slang and idioms
• Use humor

21
When writing in multilanguage business
environments, _____.

• Use elaborate language
• Be concise
• Avoid transitions
• Include slang and idioms
• Use humor

Use simple sentences and short paragraphs,
breaking information into smaller chunks that
are easier for your reader to capture and
translate.