A presentation about behaviour

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A presentation about behaviour. Rob Miles, HSE
Offshore Safety Division
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Where are we now?

• B-mod very topical
• Grabbed imagination of senior managers
• Heavily marketed
• Sold as solution to rump of safety issues
• But

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The Engineers Graph or why I dont need to do
anything...
Engineering
Safety management
Accident rate
Human factors
Time
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The Engineers Graph or why I dont need to do
anything...
Engineering
Safety management
Accident rate
Human factors
Time
I need to design better engineering
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The Engineers Graph or why I dont need to do
anything...
Engineering
Safety management
Accident rate
Human factors
Time
I need to design better engineering
More procedures!
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The Engineers Graph or why I dont need to do
anything...
Engineering
Safety management
Accident rate
Human factors
Time
I need to design better engineering
More procedures!
Behavioural modification will fix it(theirs not
mine)
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The Engineers Graph or why I dont need to do
anything...
Continuous improvement
Engineering
Safety management
Accident rate
Human factors
Time
I need to design better engineering
More procedures!
Behavioural modification will fix it(theirs not
mine)
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The Engineers Graph or why I dont need to do
anything...
Continuous improvement
Engineering
Safety management
Workforce involvement
Accident rate
Human factors
Time
I need to design better engineering
More procedures!
Behavioural modification will fix it(theirs not
mine)
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How do you understand behaviour?

• Is behaviour in the workplace something that can
  be managed directly, independently of other work
  place elements?
• or
• Is behaviour in the workplace an emergent
  property determined by management style,
  resources, supervision and training?
• HSEs view

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The majority of safety critical roles are
managerial

• Is behaviour modification something to be done to
  others?
• Or
• Is behaviour modification something you do to
  yourself?
• And
• What is the legitimate reach of an employer into
  staff behaviour?
• and
• Are they even your staff?

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So you are going b-mod?

• What evidence do you have that behaviour is the
  most pressing problem on your site?
• Is behaviour a major cause of incidents in your
  investigations?
• How far up the organisation do you believe the
  problems go?
• How far up the organisation will the b-mod
  programme go?

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HSEs top 10 common issues

• Organisational change
• Staffing levels/workload
• Training competence
• Procedures
• Managing human failure

• Fatigue
• Organisational culture
• Human factors in design
• Communications/interfaces
• Integration of HF into risk
• assessment investigations

/

• Behavioural safety human factors

No PPE, No slips and Trips! Its all about HAZARD
No it does not
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If these are your problems

• Organisational change
• Staffing levels/workload
• Training competence
• Procedures
• Managing human failure

• Fatigue
• Organisational culture
• Human factors in design
• Communications/interfaces
• Integration of HF into risk
• assessment investigations

Ask yourself How will modifying employee
behaviour improve my situation?
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.pdf download the full report from the STEP
website
Read this first!

• The organisational factors required to manage
  safety effectively are similar to those required
  for effective team based working that can improve
  productivity and profitability.

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Programmes that work

• are designed / written with the workforce
• have Senior management commitment
• that commitment has been demonstrated
• properly resourced - real commitment.
• are appropriate for the prevailing situation
• trust / maturity
• observable events

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Matching trust levels

• low trust supervisor observation techniques are
  seen as insulting in a high trust work site.
  They undermine empowerment.
• high trust (empowered) techniques of worker
  ownership, time out or shutdown frighten workers
  in a low trust site and are treated with
  suspicion..
• its easy to undermine trust breach
  confidentiality
• Be aware of cultural issues US programmes tend
  to fail in the UK

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What messages are you sending out?
Over 40 of offshore workers believe that the
PTW exists to protect the employer not them
They treat me like a child.
Never ever think outside the box.
Pushing the envelope.
We are a learning organisation
How do I stop employees leaving their brains at
the heliport?
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If your staff told you they were planning to
Work to rule

• Select A, B, or C
• A) You would be pleased because things would go
  well and productivity would improve.
• B) Now what do they want, well never make any
  money.
• C) Thats nice but they do that anyway.

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Riser tensioner piston assembly 500kg
Sling
Sling
Not secured
Piston seals
Collar-100kg
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Not a RIDDOR!? IP medivaced to ABZ But back
offshore in 2 days to fill out timesheets
Company investigation -Bad behaviour! -IP warned
not to stand by load -Remedial action remind IP
not to stand by load.
IP aged 65, desperate to get contract renewal, to
be notified next day.
IP worked on overhaul for days
What about Risk assessment? Safe system of
work? Procedures for overhaul? Actually
preventing it?
IPs finger tip
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Behaviours in incident investigation

• Company investigation
• Operator failed to follow procedures
• Response reemphasise rule compliance
• HSE investigation
• Operator instructed to start equipment alone when
  procedures specify 2 operators.
• Company not providing sufficient staff to work
  the plant safely

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Management behaviours

• The employee as a hazard
• They need to be closely managed.
• The less of them the better.
• Less thinking, more procedures.
• Blame in investigations.
• QRA will focus on human error rate.

• The employee as a defence
• They need to be trained, alert and there.
• They are a valuable contribution to the business.
• How can I make their life easier?
• QRA will focus on defences in depth.

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Dinosaurs Safety is a competitive disadvantage
Profit
Safety
Costs
Revenue
Safety managers dont stay long.
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Stage 1 Enlightenment The separation of safety
from finance
Safety
Profit
Costs
Revenue
Accidents
The safety department is separate and powerful
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Fully Enlightened Safety is a competitive
advantage
Profit
Accidents
Safety
Costs
Revenue
These Organisations typically do not have a
safety department