Please read this before using presentation This presentatio

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Please read this before using presentation

• This presentation is extracted from content
  presented at the 2005 Mines Safety Roadshow held
  in October 2005
• It is made available for non-commercial use (eg
  toolbox meetings) subject to the condition that
  the PowerPoint file is not altered without
  permission from Resources Safety
• Supporting resources, such as brochures and
  posters, are available from Resources Safety
• For resources, information or clarification,
  please contact
• ResourcesSafety_at_docep.wa.gov.au
• or visit
• www.docep.wa.gov.au/ResourcesSafety

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Toolbox presentation Communication strategies

• October 2005

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What is a communication strategy?

• A set of rules
• Agreed document
• An understanding
• A method of improvement
• Dispute resolution point

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Types of communication

• Verbal
• talking to each other
• Documented
• letters, emails
• minutes of meetings
• instruction books etc.
• Directives
• must-do processes and procedures

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Communication line

• Manager
• Supervisors
• Safety and health representatives
• Employees
• and in reverse order

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Verbal

• Talking directly to the person (supervisor,
  employee, manager)
• No true record kept of discussions
• When passed up or down the management line,
  information can become distorted
• Emotions can distort discussions
• Becomes informal and can be ignored

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Documented

• Provides written evidence of requests and
  discussions
• Can be given timeframe and person for action
• Legislation requires management to answer on how
  it will deal with the issue
• Stays on minutes until actioned

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Directives

• Procedure that must be followed
• Are the safest at the time of issue
• May be updated as required

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Meetings

• Tool box meetings
• Safety and health committee meetings
• Impromptu meetings
• Pre-job special task meetings
• Post-job special task meetings
• Monthly business meetings

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Documented minutes

• Minutes allow
• all items discussed to be documented
• an item to have a person identified as
  responsible for the action to be taken
• an item to have an action timeframe
• an item to stay on the minutes until addressed

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What can assist you?

• Training
• Management commitment
• Safety and health representatives
• Safety and health committee
• Meetings

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Training

• Request training when deficiencies are recognised
• Training is not just formal SHR training
• Training is not just for SHRs
• Training may include
• negotiation skills
• minute taking
• report writing
• investigation skills

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Whats in a good communications strategy?

• An introduction where and to whom does it
  apply?
• Reason for the strategy
• Objective of the strategy
• Methods of communication
• Timelines for introduction
• Evaluation and review program
• Commitment

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A strategy at your workplace

• Ask
• do we need it?
• what will it do?
• when can we get it?
• where can we get it?
• will we need training?
• Where can we get examples?
• Go onto the internet and type communication
  strategy and workplace into your search engine
  theres lots of publicly available information
  that can be used as a starting point