Motorola Case

1
Motorola Case

• Evan Kennedy
• John McAnulty
• 2/14/2002

2
Most Important Lessons Learned from the Bandit
Pager Project

• Keeping the teams working effectively and
  efficiently.
• Piltch, director of manufacturing operations,
  Created a sense of urgency. If you dont have a
  crisis, create a few.
• Stayed focused on developing as few new
  technologies as possible.
• Clean slate mentality, thinking more globally.
• Maintaining a working relationship with
  Suppliers.
• Keep the number of suppliers to a minimum.
• Motorola discovered their specifications for
  orders we outdated, poorly written, and
  confusing. Motorola didnt even understand
  everything that made up some of their orders.
• To fix it Motorola had to rewrite all the specs
  and make them short, simple, and easy to
  understand. Once this was completed it would be
  much easier to demand more quality from the
  suppliers.

3
Most Important Lessons Learned from the Bandit
Pager Project

• Technical problem solving and flexibility
• Flexibility was a key factor in making the Bandit
  project a success.
• Statistical real-time process control gives the
  workers immediate feedback on how everything is
  going.
• This will allow a much faster tracking and
  identification of problems.
• It will also be able to track trends and
  anticipate problems and avoid them.
• Transferring the knowledge gained through the
  Bandit project throughout the division of the
  company.
• Communication between divisions, suppliers, and
  demand.
• With adequate resources and clear goals,
  ambitious targets can be reached.

4
What areas offer the greatest opportunity for
leveraging learning and applying it in future
manufacturing processes? 

• June 1986
• Operation Bandit called for the development and
  implementation of a fully automated pager line
  for the Bravo pager within 18 months.
• Piltch introduced a new contract book
  containing revised standard operating procedures
  that clearly stated responsibilities and goals.
• December 1987
• Operation Bandit complete engineers designed a
  pager that could be produced within 72 minutes
  from the time an order came in through any
  Motorola sales office.
• Two days ago . . .

5
Motorola to manufacture Digeo broadband media
center

• The broadband media center platform will deliver
  enhanced TV viewing with the following functions
• Powerful personal video recording capabilities
• Telephony and other advanced communication
  services
• Entertainment including music, photos and games,
  and
• Secure, wireless home networking
• The broadband media center platform was
  engineered by Charter, Digeo, and Motorola to
  power robust interactive services that seamlessly
  integrate with existing infrastructure and
  equipment.