7 Habits

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7 Habits

• Chapter 5 Seek To Understand Then Be Understood.

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Active Listening

• Good and Bad Listening

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Bad listening

• Out of it listening
• Selective listening
• Pretend listening
• Word listening
• Self centered listening

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Out of it listening

• Not paying attention spacing out
• (skit)

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Selective listening

• Only listening to the things that interest you
• (skit)

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Pretend listening

• You pretend to listen
• (skit)

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Word listening

• Not listening to the BODY language of the
  speaker
• (skit)

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Self centered listening

• You feel like it is a competition and you dont
  put yourself in their shoes.
• (skit)

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I know that you believe you understand what you
think I said, but I'm not sure you realize that
what you heard is not what I meant.

• Interrupting the speaker.
• Not looking at the speaker.
• Rushing the speaker and making him feel that hes
  wasting the listeners time.
• Showing interest in something other than the
  conversation.
• Getting ahead of the speaker and finishing her
  thoughts.
• Not responding to the speakers requests.
• Saying, Yes, but . . ., as if the listener has
  made up his mind.
• Topping the speakers story with That reminds
  me. . . or Thats nothing, let me tell you
  about. . .
• Forgetting what was talked about previously.
• Asking too many questions about details.

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Good listening

• Mirror listening- repeating the meaning of what
  the speaker is saying in a caring way.

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How to be a good listener.

• To show you are listening
• Look at the speaker directly.
• Put aside distracting thoughts. Dont mentally
  prepare a rebuttal!
• Avoid being distracted by environmental factors.
• Listen to the speakers body language.
• Refrain from side conversations when listening in
  a group setting.
• (skit)

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How Listening Affects Communication

• Misunderstanding
• Being open

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Misunderstanding

• Dont be thinking about your reply before your
  hear what they have to say.
• A good listener tries to understand what the
  other person is saying. In the end he may
  disagree sharply, but because he disagrees, he
  wants to know exactly what it is he is
  disagreeing with.

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Being Open

• You have two be open to what the person is
  saying.
• Nod your head
• Use occasional affirmations
• Sit up and lean a little toward the speaker.
• (examples)

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Summary

• Seek first to understand then to be understood.
• Listen to the speaker with care and repeat what
  they say in a caring way.
• Good listening is mirror listening.
• Be open to one another and be honest with each
  other (in a nice way).
• Dont shut the person out and make them feel
  uncomfortable.
• The things you should do when you are listening
  are Look at the speaker directly.
• Put aside distracting thoughts. Dont mentally
  prepare a rebuttal!
• Avoid being distracted by environmental factors.
• Listen to the speakers body language.
• Refrain from side conversations when listening in
  a group setting.
• Five types of bad listening out of it listening,
  pretend listening, word listening, selective
  listening, self centered listening.

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Thank you for your attention!!!