Chapter 10 Accommodation Sector

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Chapter 10Accommodation Sector
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Introduction

• Canada more than 300,000 rooms
• 8700 hotels and motels
• 172,300 workers 12 tourism related jobs
• One of the larger employers

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History

• Middle ages (1200) hospitality was
• a Christian duty
• Stagecoach lines inns
• Railway in N.A. hotels
• Elevator invented 1853 high-rise
• Hotel construction peak in 1920s
• CPR 1929 - Royal York 1156 rooms
• 1930-1935 85 American hotels bankrupt.

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History contd.

• After WWII building began
• 1950-60s - hotel chains
• 1958 74 major hotel building phase
• New architecture atrium design
• 1986 big building year in Canada
• 1990-91 recession hit hotel industry, occ
  58,
• 9/11 - ????

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Hotel classed

• Type motel, hotel
• Function resort, convention
• Location city center, airports
• Scale budget, economy

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Motels/Motor Inns

• 1950,s boom
• Highway system developed
• Automobile travelers
• Located on roadsides
• Motel chains I.e. Holiday Inns Kemmons Wilson

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Hotels

• Offer more services
• High-rise
• Urban centers

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Resort Hotels

• In N.A. developed with railway
• Banff Springs 1888
• Algonquin, Greenbrier, W.V.
• Started for the very wealthy, now for everyone.
• Today have many more.

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Convention Hotels

• Most recent development
• Started to be built in 1960s
• Cater to large group gatherings
• Used for conventions, trade shows
• Groups political, religious, industry, etc.
• Example??

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Country Inns/BBs

• Small and cozy properties
• Limited services
• May have cabins/cottages
• Other types of lodging
• All-suite hotels
• Micro-hotels
• Atrium hotels
• Casino hotels
• Spa hotels

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.

• All suite hotels
• Residential Accommodations cater to guests who
  live on premises, company suites
• Time Share Resorts
• Hostels
• Theme Park Resorts

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Other classifications

• Service level budget/economy, standard, luxury
• Rating 5 star, Canada Select
• Location airport, downtown

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Ownership

• Individual 50 of properties in N.A.
• Chain multiple properties
• Leases
• Franchise- contract with a chain, pay 3-6
• Management contract- franchise does not own the
  property. Used when foreign ownership was
  forbidden

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Chains

• Holiday Inn
• Hilton
• Hyatt
• Marriot
• Renaissance
• Weston

• Ramada
• Big 8
• Delta
• CP Hotels
• Sheraton

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Holiday Inn

• 2nd largest chain
• Revolutionary at start-
• Pools
• Restaurants
• Air conditioning
• Baby sitters
• Free under 12 with parents
• TVs phones in every room

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Organization

• Departments
• Rooms
• Sales and marketing
• Food and beverage
• Human resources
• Accounting
• Security
• Maintenance and engineering
• Purchasing

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Accommodation Management

• Rooms Division
• Front office
• Reservations
• Bell
• Concierge
• Housekeeping
• 24/7

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Factors affecting the Price

• Rack rate published rate for room
• Location downtown or on beach
• Room location poolside, view
• Room size/features jacuzzi, fireplace
• Length of stay season
• Meals EP, MAP
• Special features- pool, spa
• Special rates corporate, senior, group

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Terms

• Single- room with one bed
• Twin- room with 2 beds
• Twin double- room with 2 double beds
• Suite- one or more bedrooms and sitting area

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Rates

• Rack rate -full standard daily rate
• Weekend rate- discount rate
• Run of the house rate - discount for a group of
  rooms
• Corporate rate- discount for business travelers

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Meal plans

• Continental breakfast- coffee, juice and a roll
  croissant or muffin
• E.P.-European plan- room , no meals
• A.P.- American plan- includes 3 meals room
• MAP- modified American plan- breakfast, dinner
  and room

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Career Opportunities

• Front desk
• Housekeeping
• Accounting
• F B culinary, catering,
• Sales
• Engineering
• Spas and fitness centers