ITAA Managed Services Task Force

1
ITAA Managed Services Task Force

• Briefing for ITAA Federal Committee
• May 21, 2008
• Presenters
• Gregg Mossburg Vice President, CGI Federal
• Joe Fields Vice President, ACS

2
Topics

• Task Force Progress to Date
• ITAA Leadership Opportunity
• Feedback Requested

3
Task Force Progress to DateThere is significant
member company interest

• Member Companies
• ATSC
• Nortel Gov. Solutions
• Fed Results
• IBM
• Harris Corporation
• BigFix
• HP
• Dell

• CSC
• ATT
• Lockheed Martin
• GTSI
• Bob Steele Consulting
• Sungard
• Verizon
• Panasonic

• CACI
• ACS
• CISCO
• Cherokee
• CGI
• RASlifer Assoc.
• Verisign
• EDS
• Sadler Travis

• Task Force Operations
• Chairperson Gregg Mossburg (CGI)
• Co-Chairperson Joe Fields (ACS)
• ITAA Leads Olga Grkavac, Jen Kerber
• To date, 5 monthly 1.5 hour meetings

4
Task Force Progress to DateThe team has already
produced tangible outcomes

• Task Force Charter
• Scope
• Mission
• Strategy
• Principles
• Managed Services Definition
• Managed Services Elevator Speech

5
Task Force Progress to DateInitial focus was on
providing clear definition
Elevator Speech

• Managed Services offers an alternative approach
  for a client to acquire IT or telecom support
  services. Managed services solutions are designed
  and delivered by service providers according to a
  predefined statement of deliverables and
  generally includes end-to-end service, service
  level agreements, and assets (if desired).
• A managed service typically includes monthly
  recurring service-based pricing offering a more
  predictable cost approach for the client.
• Ongoing visibility of operational performance is
  provided and managed through pre-agreed
  performance parameters (known as service-level
  agreements). The client may include their unique
  performance requirements such as degree of
  control and visibility, security, availability,
  capacity, service continuity and other
  requirements as it relates to the specific
  service.
• Because this is a core competency, the service
  provider is able to optimize the best balance of
  facilities, processes, resources, tools, and
  metrics, resulting in the best overall value for
  the client. Cost effectiveness is typically
  achieved through instituting process standards
  and establishing and supporting a standard
  operating environment (SOE) consisting of COTS
  services and solutions.
• Managed services can be delivered either in a
  GOCO (Government-owned, contractor- operated) or
  COCO (contractor-owned, contractor-operated)
  model and is largely based on client preference.

6
ITAA Leadership OpportunityThe Managed Services
model is here to stay

• Early adopters are proving the value proposition
• Leaders in the new administration will be hungry
  for ways to demonstrate early progress

Managed Services are the future at the Defense
Department John Garing CIO DISA
7
ITAA Leadership OpportunityOther associations
not focused on Managed Services

• PSC
• Advocacy Agenda (Customer Environment) - PSC
  advocates for the balanced and effective
  utilization of the private sector to help meet
  the governments growing missions. PSC also
  supports innovative solutions to the challenges
  faced by both the government and the services
  industry. Competitive Sourcing is included in
  this focus area closest to Managed Services.
• Outsourcing and Privatization Working Group -
  Develops PSC strategies for combating
  anti-outsourcing and anti-competitive sourcing
  legislation and policies. Works with individual
  government components on issues associated with
  the implementation of competitive sourcing
  programs.
• ACT/IAC
• Collaboration Transformation Special Interest
  Group - The Collaboration and Transformation
  (CT) Shared Interest Group (SIG) supports the
  business and people side of government
  transformations that require cross-agency
  collaboration such as the Lines of Business and
  other information technology based initiatives.

8
ITAA Leadership OpportunityWe have identified a
short list of focus areas

• The Task Force has identified several key
  challenges that stand in the way of wide spread
  adoption, including
• Security
• Control/Governance
• Transition Management
• Government agencies are struggling with these
  issues
• ITAA member companies have a compelling need to
  see these issues resolved

9
ITAA Leadership OpportunityThe Task Force
brainstormed potential approaches

• Leverage the CIO Survey process as an access
  point to key leaders
• Incorporate Managed Services as the theme of the
  survey
• Focus survey on
• Success stories
• Lessons learned
• Future plans
• Document/publish results and conduct conference
  to discuss with broader federal community
• Conduct Focus Group interviews with panels of
  CIOs (vs. 1 on 1)
• Create a Managed Services Maturity Model and
  offer assessments to key CIOs considering the
  Managed Services model

10
Feedback RequestedSome specific questions for
the committee

• What priority is the Federal Committee placing on
  the Managed Services topic?
• What level of resources should the Task Force
  expect from ITAA?
• What would the Federal Committee like to achieve
  in 09 related to engaging in the Managed Services
  dialogue with government?