Park and Tourism Maintenance

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Park and Tourism Maintenance Operations Overview
RPTS 209
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The Backstage Crew

• It requires a small army of skilled, dedicated
  professionals to keep the magic in the Disney
  show. WDW College Program Manual

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Operations Maintenance Behind the Scenes
Facility Management (Building/Grounds Maintenance
and Custodial Services)
Fiscal Management (Finances and Budgeting)
Information Services Mgmt. (Computers
Technology, Publicity)
Personnel Management (Human Resources)
Program Services (Delivery of Leisure Services)
Planning and Development (Facility and Event
Planning)
Risk Management (for Visitors and Employees)
Sales Management (Marketing and Customer
Relations)
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Maintenance Defined

• Keeping areas and facilities in their original
  state or as nearly so as possible.
• The quality of the maintenance program is
  established as standards are determined.
• Game fields vs. practice fields vs. open space
  Each of these have different quality expectations
  and, as a result, different standards are set for
  each of them.

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Operations Defined

• A planned activity involving different people
  performing various actions or undertaking a
  process or series of acts involved in a
  particular form of work.
• Note that this is planned and it involves people.

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Importance of Maintenance (Example Rec Center
Weight Room)

• Ensure a quality experience.
• Protect the resource.

• Expectations at the Rec Center Weight Room
• clean environment
• pleasant temp
• working equipment
• available equipment

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Guidelines to Establishing a Maintenance
Operations Program

• 1. Establish objectives and standards.
• 2. Consider economy of time, personnel,
  equipment and materials.
• 3. Develop a sound, written plan.
• 4. Assign work priorities appropriately.
• 5. Place high emphasis on preventive maintenance.

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Guidelines to Establishing a Maintenance Program

• 6. Be well-organized.
• 7. Have adequate funding.
• 8. Have adequate personnel.
• 9. Protect the natural environment.
• Appropriate activities, carrying capacity, etc
• 10. Ensure employee and public safety.
• 11. Consider maintenance in facility design.
• 12. Maintain a positive public image.

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Maintenance objectives and standards must be
established.

• Must be Clear and concise.
• Measurable.
• In writing.
• Example Clean weight equipment Free of sweat?
  Dirt? Dust? Disinfected? How often? Whos
  responsible?

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Examples of Standards

• All weight-room equipment must be in safe and
  proper operating condition.
• This statement is clear, concise and in writing.
  Can it be measured? How?
• Equipment must be set up in accordance with
  manufacturers recommendations with no loose,
  broken or bent parts, no frayed wires, or other
  potentially hazardous damage.

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More Examples

• All weight room equipment will be kept clean,
  free of sweat, dirt, and dust.
• Does this mean the equipment will be disinfected?
  How often?
• Who will be responsible?

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Assigning Work

• Unit maintenance (assigned to a specific park, or
  building, or floor, for example)
• Specialty maintenance assigned to do a job
  (electrician or plumber, for example)
• Contract maintenance chosen when cost effective
  to do so
• To prevent capital investment in equipment, when
  you need a temporary, well-trained specialist, to
  meet seasonal demands

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Scheduling Work

• Things to be considered during scheduling
• Priority of work items
• Emergency, routine, standing
• Anticipated visitor use groundswork at WDW
• Capabilities of maintenance personnel
• Labor available painting playing fields
• Season of the year resurface a pool
• Availability of materials weight machine cables

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Developing a Sound Maintenance Plan

• Facility and equipment inventory
• Routine maintenance plan (in writing)
• Method for dealing with non-routine, nonrecurring
  maintenance plan
• Preventive maintenance plan

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Facility and Equipment Inventory

• Be sure to include
• Type
• Size
• Special features
• Condition

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Routine Maintenance Plan

• Be sure to include
• Standards
• list of routine tasks with procedures for
  accomplishing them
• who,
• when,
• how and
• how long

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Nonroutine, recurring maintenance plan

• Typically handled through work orders
• Why?
• Facilitating the process
• Accessibility of forms
• Ease of form/process
• Adequate response time

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Preventive maintenance plan

• What you need
• Maintenance log
• For each facility or piece of equipment
• Identifies tasks to be done
• Necessary components
• Proper tools for the job
• Afterwards
• Complete log (date/initial)
• Order replacement parts
• Put away tools

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25 Keys to World Class Maintenance

• Parks Recreation, Jan 2002

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Model of World-Class Maintenance
Attention to detail Quantify worker
output Complaints treated as gift Repair
vandalism immed. Cultivate Friends groups
Clean and Neat All Day- Everyday
Plan for Maintenance Encourage Suggestions Practic
e Preventive Maint.
Avoidable Maintenance
Technology
Attention to detail Invest in backups Keep Records
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Lesson Number One Clean and Neat All Day Every
Day

• Pay attention to detail
• Keep equipment clean, operational and readily
  accessible.
• Have equipment and supplies ready.
• Quantifying worker output
• Maintenance mgmt tracking systems (web based)
• Treat Complaints as a Gift
• Respond in warp speed fashion
• Recognize customers for their contribution
  in identifying situations

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Lesson Number One Clean and Neat All Day Every
Day

• Repair vandalism immediately
• Ideal within 24 hours of the initial notice
• Cultivate Friends groups
• Example Roadsides maintained by private groups
  or garden clubs that maintain entrances to parks.

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Lesson Number Two Eliminate Avoidable Maintenance

• Examples
• Plan for Maintenance
• Pave under team benches and water fountains.
• Apply Round Up and Surflan on infield clay late
  in August to eliminate spring weeding on SB/BB
  fields
• Dont sell chewing gum
• Encourage employee input/suggestions
• Practice preventive maintenance perform regular
  maintenance on motorized equipment

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Lesson Number Three Use of CADS, GPS and Palm
Computers

• Attention to detail
• Palm computers can help front-line workers
  communicate with central command.
• Invest in backup systems
• Keep records
• Technology can be helpful in quickly identifying
  part numbers for replacement, scheduling repairs
  and researching innovative ideas.

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The End
You Wish!
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Analyze the Operation

• Your park currently uses a two-year old Type X
  lawnmower that has a 36 wide cutting span. It
  currently takes one hour, three gallons of gas
  and one quart of oil to mow each of 3 playing
  fields. The fields are mowed an average of 2x/wk
  during 8 months of the year and once every two
  weeks during the other 4 months.
• A new Type Y lawnmower with a 48 span takes four
  gallons of gas and 1.5 quarts of oil to mow the
  same area, however. The average lifespan for
  both lawnmowers is five years.
• Lawnmower X costs 1000, while lawnmower Y costs
  1500. Gas costs 2/gal, oil is 2/qt. and your
  hourly wage/benefit rate is 16.
• Should you buy a new lawnmower and if so, when?

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Cost to mow with Type X mower?

• Cost to mow labor cost gas oil
• Labor cost wage/benefit rate hours needed
• 16/hr 3hrs
• 2/gal 9gals
• 2/qt 3qts
• -----------------------
• 72/mow

Dr. Hodges
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Cost to mow with Type Y mower?

• Time needed to mow with a 48 span ?
• 36 x 1hr 1 field
• 48 x ?hr 1 field, so
• 36 x 1hr 48 x ?hr, thus ?hr .75hr
• Remember, Cost to mow labor cost gas oil
• (16/hr 2.25hrs) (2/gal 12gals) (2/qt
  4.5qts) 36 labor 24 gas 9 oil 69/mow

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Type X versus Type Y

• Each time you mow with Brand X, you spend an
  extra 3. In one year, how much more would you
  spend using a Type X mower compared to a Type 2
  mower?
• (8 mos. x 2mows/wk) (4 mos. x 1mow/2 wk)
• (2/352 x 2) (1/352 x .5) 78
• 78 mowings/year x 3 extra 234

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Decision Making

• Are the savings (234/year) a sufficient reason
  to change to Mower Y?
• Over the 5-year life of the mower, the total
  savings would be 1,170--670 more than the extra
  cost of Mower Y.
• Should you make a change? If so, when? Why?

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The Exercise

• Due Thursday of next week.
• 5 Mower Analysis