Access Services

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Access Services
Attachment A Paratransit Plan Principles

• FY 2004 ADA Paratransit Plan

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Plan Goal

• Continue to provide ADA complementary paratransit
  service in accordance with the ADA regulations
  and the needs of the community in a cost
  effective manner.

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Plan Objectives

• Base plan on realistic expectations of ADA
  complementary paratransit service, demand and
  costs
• Encourage improved fixed-route accessibility
  throughout LA County
• Seek new funding to provide support services to
  augment ADA paratransit service

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Impacts on Ridership

• Next-day reservations and service - added
  scheduling efficiency
• Service adjustments (open returns, no-show
  corrections, unforeseen circumstances)
• August 2002 fare change
• Availability of other services - muni and local
  dial-a-rides, taxi subsidy programs, etc.

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Develop Service Model

• Establish realistic expectations of ADA
  paratransit service
• Next-day reservations
• Respond to customer input for same-day service
  component
• Develop service policies and standards that are
  achievable and consistent with the service design

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Service Model Concepts

• Meet all ADA paratransit demand and add non-ADA
  same-day service component for customer
  convenience
• Subsidy program to provide additional same day
  trips
• Amount of resources for subsidy program will
  vary, depending on trip demand and funding

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Service Model - Policies

• Reservation Hours 6 a.m. to 10 p.m.
• Scheduling time needed to better share next-day
  rides
• Ensure someone at provider to answer phones
  whenever vehicles are on the street
• Hold time of 4 minutes to allow reservationists
  more time with customers
• Allow multiple reservations in one call

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Other Plan Elements

• Group trips
• Santa Clarita fares
• Transfer point change to Olive View Hospital
• Trip-by-trip Eligibility based on functional
  ability to use fixed route transit service

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Other Plan Elements (contd)

• Combining standing order and next-day trips
• Fare payment alternatives - non-cash option for
  implementation
• Vehicle funding alternatives
• Create the Access Services Foundation

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Recommendations

• Next-day with same-day service component
• Ongoing communication with member agencies,
  community and MTA
• Clear policies and procedures
• Rolling five-year planning cycle to be
  established with Business Plan in early 03

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Timeline for Approval

• Community Meetings through Nov. and Dec.
• Community Advisory Committee 11/12
• Annual Meeting in Concept 11/14
• MTA Operations Committee meeting 11/21
• Access Services Board meeting 12/9
• MTA Board meeting 12/12

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Timeline for Implementation

• Maximum advance reservations limitation change -
  upon completion of the public involvement and
  training process
• Coupons - immediately
• Remaining plan elements - July 1, 2003