The 21st Century Workforce

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The 21st Century Workforce

• Attracting and Retaining Key Talent for the
  Future
• Pierce Phillips
• HR Manager, Sprint Nextel
• 913.762.6475 (w)
• 913.957.9201 (m)
• Pierce.p.phillips_at_sprint.com

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Sprint Nextel has already put into place
strategies for attracting and retaining top
talent.

• Establish a reputation in the job market as being
  a good employer
• Develop an environment that supports teamwork
• Clarify company and employee expectations
• Provide recognition for talented employees
• Reward for performance
• Create a culture of high performance

But these are just table stakes !
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Our future workforce has some very unique needs
Bottom line, they want to work Where
they want ! When they want ! How they
want !
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Meeting the generational needs during talent
acquisition means going to where they work, live
and play

• Sleek/modern/engaging web site
• Robust job advertising
• Text Messaging
• Email
• Social Networking / Social Media
• Video Postings / Podcasts
• Live Chat

Where they want ! When they want !
How they want !
2-way communication
Connected - Information Hungry - Barrier
Free - NOW !!
5
Meeting the generational needs after talent
acquisition means implementing process, culture
and technology for

• Keeping them Connected
• Feeding their information hunger
• Knocking down barriers
• Making it all happen NOW !

Where they want ! When they want !
How they want !
Connected - Information Hungry - Barrier
Free - NOW !!
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How Sprint meets the need
So our employees can work Where they want !
When they want ! How they want !
Work from Anywhere
Mobility Tools
Unified Communications
Knowledge Management
Blogging
Connected - Information Rich - Barrier
Free - NOW !!
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Sprint Mobile Workforce Globally Distributed
and Work Anywhere Workforce
Sprint Mobile Workforce
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Sprint Mobile Workforce Principles

• Most associates work anywhere today
• Increased number of knowledge workers
• Assigned spaces are under utilized
• Collaboration spaces in demand
• Leverages Sprints products/services
• Reduces real estate costs

• Positive employee experience/new culture
• Increases satisfaction and retention
• Reduces carbon footprint

Sprint Mobile Workforce
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What this really meansMost associates dont
need our personal, dedicated, 24-hour-a-day
workstation. We need a place to work that has
access to individual, team, collaborative,
private, on-demand workspace
Sprint Mobile Workforce
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Average industry utilization rate for
workstations is lt50.
Sprint Employees are only at their workstations
40 of the time.
Where are we working? Formal Meeting Collaboratio
n Teaming Travel / Mobile
Working in place Predictable location Phone or
email Paper-based
Observed Occupancy In Dedicated Workspaces
Sprint Mobile Workforce
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Technology Tools at our Fingertips
We use what we sell!

• Hardware
• WiFi enabled Laptops
• Sprint EVDO Connection Card on the road
• Broadband Access Services
• EVDO Rev A
• Sprint Extended Workplace remote access (VPN)
• WiFi in the workplace
• Voice and Data Services
• Unified Communications
• Blackberry, Mobile Phones with ActiveSync
• i-Digitize Tools
• Virtual Teaming tools Live Meeting /
  Roundtables
• FedEx / Kinkos

Sprint Mobile Workforce
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So what is mobility, anyway?
Sprint Mobile Workforce
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Sprint Mobile Workforce

• What it isnt
• More working outside the office
• (already happening)
• Telecommuting
• An opportunity to shirk responsibility
• For everyone
• Change in the way associates
• already work
• Free

• What it is
• A more collaborative workplace
• Increased choice and flexibility
• Enhanced technology
• Heightened sense of community
• Change move to non-dedicated
• space for many
• Attractive financially

• Victories
• Increased Productivity
• Introduction to tools and technology
• Financial savings
• Associates embrace this as a way of life
• Improved Life / Work Balance

Sprint Mobile Workforce
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Sprint Mobile Zones Program Highlights and
Successes

• 70 field sites implemented to date
• More than 6,000 participating employees
• Associates from varied business units
• Nearly 1M SF reduction
• Savings in excess of 25M annually

Sprint Campus Consolidation
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Our Experience - Sprint Mobile Zones High
Levels of Workplace Satisfaction at 180 days
In addition to the satisfaction survey, EES data
consistently show that WA employees have higher
results across satisfaction attributes compared
to all SD exempt employees. The 5 indices are
retention, commitment, engagement, manager
quality and market opportunity.
Sprint Mobile Workforce
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Value Proposition SMW Offers Choice and
Flexibility!
Use of Sprint products and services
Greater Choice
Reduced reliance on Real Estate for moves
Greater Flexibility
Greater Management Visibility and Accessibility
Increased Collaboration

Sprint Mobile Workforce gives Sprint the ability
to demonstrate real-life solutions to solving
business problems with the solution sets we sell
to our customers.
Sprint Mobile Workforce