Currently

1
Swansea NHS Trust Progress made with Patient
Focused Booking
Currently
Trust Appointment Centre opened June 2004 patient
focused booking approx 3,310 new appointments
booked per month
For the period of April September 2005 743
patients did not respond to patient focused
booking letters and were therefore removed from
the waiting list
Patient Focused Booking and its impact on the
Audiology Direct Access Clinics Patient Focused
Booking was introduced March 2005
Direct Referral Clinic DNA rate (3 month average)
Direct Referral Clinic Number of cases booked (3
month average)
Peripheral areas

• Patient focused booking implemented in
• Burns Plastics
• Gorseinon Clinic
• Specialist Urology clinics

Open Access Gastroscopy referrals - Morriston

• April 2004 longest waiting patient 14 months
• Patient Focused booking commenced June 2004
• Offer to patients of transfer from Morriston to
  Singleton
• Pooling of all gastroscopy lists at Morriston
• Waiting list at present 4 months

Day cases

• Patient focused booking implemented in
• Endoscopy
• Colonoscopies
• Pooling of all colonoscopy lists (both Medicine
  and Surgery)

Diagnostics Therapies
Pre assessment clinics

• Patient focused booking implemented in
• Physiotherapy
• Dietetics for both new and follow ups
• Soon to be introduced in Radiology

Pre assessment clinics introduced in
Ophthalmology, ENT, Urology, Burns Plastics,
Cardiac Surgery, and General Surgery.
Future Developments
Virtual Pooling To be introduced in General
Surgery matrix production completed. (see
opposite) Further roll out to be implemented in
Trauma and Orthopaedics
Point in time PTL Report This report is based on
the weekly breach extract and offers Service
Managers within the Trust an opportunity to look
at projected PTL Scores based on their patients
with clinic/TCI dates