5 Ways to Build Ecommerce Customer Loyalty in 2017

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VARStreet Inc.
5 Ways to Build Ecommerce Customer Loyalty in 2017
Contact Us- VARStreet Inc. 66 Charles street
(Beacon Hill), Boston, MA 02114 781-262-0610 Email
Id- sales_at_varstreet.com Twitter-
_at_Tweet_VARStreet.
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Encouraging customer loyalty is vital when it
comes to growing your ecommerce business.
Keeping your existing customers loyal to your
business can go a long way in increasing your
sales. In order to build customer loyalty, you
really dont have to take lot of efforts, since
customer retention is far cheaper than customer
acquisition. Small efforts can go a long way in
building customer trust.   Heres what you should
do to keep your customers satisfied and get
repeat business.     Always Offer Quality
Products   As long as your ecommerce store
products are of high quality, there is no reason
why your customers should go to your competitors.
Compromising on quality will substantially
increase your risk of losing customers. So
product quality is of utmost importance when it
comes to building customer loyalty. Whatever be
your product content, videos, software, items
may sure the customer is never disappointed after
using or accessing it.  
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Provide Good Customer Service   Service quality
has a direct effect on the rate of customer
retention. It is simply not possible to build
trust in customers without providing excellent
B2B and B2C ecommerce services. Offering 24/7
customer support through live chat, toll-free
telephone number, and email is vital to respond
to customer queries at the earliest. The earlier
your respond, the more the customer will feel
valued and cared. This gives your customers a big
reason to stay loyal with your business.   Better
Return Policy   A more flexible and generous
return policy such as free and easy returns for
defective and damaged items can certainly help to
develop long term relationship with customers. In
case the customer finds that the product
delivered is not as per his expectations, your
return policy should allow him to return the
product without any hassle.
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Incorporate Smart Pricing Strategies   Offering
discounts to customers buying multiple products
at once or spending a specific amount, is a good
way to entice them. Such rewards make your
customers feel special and appreciated, which can
go a long way in fostering meaningful
relationships.     Use Content Marketing   Publish
ing content on your B2B ecommerce platform that
promote your products and services can also help
to retain and secure new customers. For instance,
case studies that tell client success stories act
as testimonials of your products, which can help
to build trust and loyalty among your customers.