HPFI GoToMeeting

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HPFIGoToMeeting
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Agenda

• Customer Service Issues
• GSA Contracts Update
• Year-End Review
• Showroom Update
• ADEX Awards Update
• New Products

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Customer Service

• Pat Matheson
• Customer Service Manager

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Customer Service

• ACCOUNTABILTIY
• with a
• CAN DO ATTITUDE
• results in
• CUSTOMER CENTERED SERVICE
• requires
• A TEAM SPIRIT

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Special Discounts

• REQUIRED INPUT
• Customer Name or
• Product Details
• Project Name
• Date Needed

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Clean Orders

• Lead Time does not begin until a clean order is
  entered into the system.
• Clean Up Includes
• Finish
• Fabric
• Pulls
• Ped Options

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Clean Orders

• Accessory Options Pricing
• Complete Model With Multi-Options
• QS Orders must be marked as QUICK SHIP or they
  will be entered at STANDARD LEAD TIME
• Orders Marked as QS that have items not eligible
  for QS will get
• STANDARD LEAD TIME

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Lead Times

• Projects that are 10,000 net or more will have
  to be quoted based on manufacturing time for
  these quantities.
• If credit is an issue, the order will not be
  released to production until credit has been
  established with HPFI Factors.

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GSA Lead Times

• GSA orders have a 45 day delivery requirement.
• Lead times will be entered on each order
  according to size of the order.
• Large orders, Projected Ship Date, will be
  acknowledged when order is entered.

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Customer Service

• GSA Pricing Structure
• Graduated Scale Based On Volume
• Libby can document in a spread sheet

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GSA

• Eligibility To Purchase Using HPFI GSA Contracts.
  
• Many agencies/entities that are partially funded
  with Federal can purchase products using GSA
  Contracts
• We have a statement of Eligibility that is
  completed by the agency that is partially funded
  by Federal and filed at HPFI

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Questions From the Reps

• Warranty Issues
• Why do we need po or co? photos
• We must know the po or co of the original
  order. Photos are needed. These give us the
  information to make a decision on a resolution.
• On the run calls Responses from us when you are
  on the road and need help should be quick and
  pleasant. Tell the CSR you are traveling and
  need them to look up something for you and they
  will be glad to get you the data.

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Customer Service

• Sales and Service Requires on-going Renewing and
  Revitalizing to grow HPFI market share.
• Together we can impact the results for all of us.

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Customer Service

• With Your Help We Can Give HPFI Customers
• Peace Of Mind
• Financial Return On Their Investment.
• Efforts Results.
• Dont confuse them!!

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Customer Service

• We look forward to hearing from you and to
  helping you wherever we can.
• THANK YOU
• HPFI CUSTOMER SERVICE
• Deborah, Libby, Amanda, Sabrina, Vicki,
• Suzie, Brenda and Pat

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GSA Contract Updates

• Tom Carrigan
• Director of Marketing

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GSA Contract Updates

• GS-28F-0015P January, 2014
• Primary Contract
• GS-28F-0039R April, 2014
• Packaged Office
• GS-27F-0017V March, 2014
• Hospital Geriatric Chairs
• GS-27F-0016V March, 2014
• Convalescent Chairs

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Year End Review

• Ken Reed
• Sales Manager

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Year End Review

• Heres how FY 2009 finished
• Case goods 46 of total business
• Seating 54 of total business

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Year End Review

• Best selling Case goods
• - Hyperwork
• - Bedford
• - Wyndham
• - Elevation

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Year End Review
Best selling Seating - Nexstep - Value
Traditional - Guest chairs
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Year End Review

• Best selling Reception
• - Accompany
• - 7400 / Steps series
• - Kimberly
• - Trados
• - Rebecca

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Year End Review

• HPFI Quota Performance
• As a company 72
• Alvarez 138
• Team Nimmo 133
• GP Contract 95
• RLC 90
• Whitermore 89
• Highland South 85
• MVK Group 82
• Moldow Associates 72

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Year End Review

• Quotas and Contract Renewal is in process to all
  Rep Principals
• Please sign and return ASAP

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Showroom / Product Updates

• Tom Carrigan
• Director of Marketing

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Showroom Update

• Weekly Visits
• 90 - 95 Success Rate
• Visitors from FL, GA, HI, MD, NC, OH, SC, TN, VA,
  WI and even Trinidad Tobago
• It Is YOUR Showroom

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ADEX Awards - 2009

• Platinum
• Privacy Panels
• Harmony Day Bed
• Gold
• Eve Collection

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New Products - 2009

• Additional Recliners
• Helix Dr. Stools
• Praxis Wall System
• Trados Metal
• Cirrus Seating
• Lynx Chair
• Apex Training Tables

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Additional Recliners

• Hannah
• 833 Bariatric
• 834 Pillow Back Trendelenburg
• 835 Pillow Back
• 837 Pillow Back Bariatric

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Hannah
834
833
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Additional Recliners

• Haley
• 843 Bariatric
• 845 Pillow Back
• 847 Pillow Back Bariatric

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Haley
845
843
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Additional Recliners

• Head Rest Covers
• 5-Pack
• 325.00 List
• 830HC Hannah Standard Width
• 833HC Hannah Bariatric Width
• 840HC Haley Standard Width
• 843HC Haley Bariatric Width

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Recliner Head Covers
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Helix Dr. Stools

• 580 Black Base
• 580CB Chrome Base
• 581 Black Base, Lumbar Support
• 581CB Chrome Base, Lumbar Support
• Foot-Activated Cylinder
• 582 Black Base, Urethane Seat
• Conventional Hand Lever Cylinder

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Helix Dr. Stools
580CB
582
581CB
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Praxis Wall System

• 36 x 72 x 20
• Wardrobe Storage
• Open Storage
• Door Enclosed Storage
• Drawer Enclosed Storage
• Box Drawers
• File Drawers
• Lateral File Drawers

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Praxis Wall System
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Praxis Wall System
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Praxis Desk

• Floating Top
• Black or Malibu Finish Legs
• Upholstered Modesty Panel
• Optional Upholstered Modesty / Privacy Panel
• Add-on Return Top for Praxis

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Praxis Desk
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Trados Metal

• Heavy Gauge Steel Frame
• 350 lb. Capacity
• Meets ANSI/BIFMA Standards
• Wood / Urethane Arm Cap Options
• Adjustable Floor Glides
• Malibu Finish Standard
• Gangable

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Trados Metal
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Cirrus Executive Seating

• Passive Lumbar Mesh Back
• 3 Standard Mesh Back Colors
• 3 Foam Seat Cushion
• Seat Mimics Back Design
• Black or Chrome Base
• Synchro-Tilt or Knee Tilt Mechanism
• Height/Width Adjustable or Loop Arms
• High Back, Mid-Back and Guest Chair

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Cirrus Seating
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Lynx Seating

• Entry Level Pricing
• 3 Economy Fabrics Stocked
• Tilt-Lock Mechanism
• Adjustable Height T-Arms

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Lynx Seating
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Apex Training Tables

• Adjustable Height Bases
• Split Top Option
• Height Adjustment 26 36

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Apex Training Tables
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NEOCON Plans

• Healthcare Theme
• Reception Area
• Waiting Room
• Treatment Room
• Break Room
• Dr. Office
• Patient Room

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NEOCON Plans
8-2062
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NEOCON Plans

• Thank You!
• See You Sunday, June 14th!