SAP C4C Training Material PPT (1)

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Introduction to SAP Cloud for Customer

• The SAP cloud CRM provides customers with the
  full set of sales force automation capabilities
  that they need to efficiently manage accounts,
  create opportunity, monitor all stages of the
  sales process, and close deals.

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Key Differentiators
Beautiful User Experience with Mobile Included
SAP Cloud for Sales
SAP Cloud for Sales Retail Execution
SAP Customer Engagement Intelligence
SAP Customer Insight
Flawless Execution
Seamlessly bring the back-office to the
front-office to accelerate sales, improve
customer service and deliver best-in-class
customer experience
Rich Insights
Understand your customer, anticipate their needs
and eliminate surprises with complete 360 degree
customer insight and predictive analytics
Industry Content
Leverage industry-specific content and processes
that mirror your specific way of doing business
and help you deliver faster on your customers
needs
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SAP Cloud for Customer Features
Designed to WoW the customer, agent and manager
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SAP C4C Hybrid Deployment Options
Leverage end-to-end processes with pre-built and
maintained integrations
Cloud CRM
Two-tier CRM
Cloud ERP
Cloud 3rd Party
Cloud for Sales
Cloud Solutions
Cloud for Sales
Cloud for Sales
Cloud for Sales
Cloud for Sales Subsidiaries
Pre-Built and Maintained Integration
On-premise Solutions
Headquarters
SAP CRM
SAP CRM
3rd Party System
SAP ERP
SAP ERP
SAP ERP
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Developments and Config What is different?
ABSL (Advanced Business Script Language) BODL
(Business Object Description Language) SAP Cloud
Developer Studio (PDI) / SDK for customer
specific enhancments No ABAP

• Automatic Production client creation
• Content Transfer and Import/Export
• Test Client creation
• No transports
• Authorisations - Business Role Concepts, Code
  List mappings

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Customer role post Go-live

• Processing incidents from end users, attempting
  to resolve the issue and if not, interfacing
  with SAP Support
• Maintaining users with access authorizations,
  user substitutions and monitoring business task
• Maintaining and monitoring communication with
  external systems
• Adapting the solution as needed, such as changing
  form templates, scope, and configuration
  settings
• Testing upgrades
• Training new users and provide enhancement
  training for existing users

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Feature improvements with releases

• Approve opportunities right from the Microsoft
  Outlook add-in
• Multiple approvals in one click
• New Fiori based UI
• SMS ticket creation
• Creating visits in offline mode on tickets
• Live Cart display of Hybris Commerce in Live
  Activity Pane
• Time recording of Service tickets
• GPS coordinate capture during visits
  check-in/check-out

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Appendix - SAP C4C Architecture
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ABOUT SAPVITS
Vintage IT Solutions serves best SAP Online
Training Courses. We also provide SAP server
access, SAP corporate training, and SAP offshore
support. SAPVITS brings to you its knowledge and
expertise of over 18 years in SAP online
training and SAP consultancy. We mainly
concentrate on SAP Online Training in Chennai,
SAP Online Training in Noida, SAP Online Training
in Pune, SAP Online Training in UK.
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Training Features

• Interactive training for better learning.
• Pre-evaluations-learn only what you need to
  learn.
• Experienced and certified Trainer - More than 8
  years of experience.
• Convenient weekday and weekend batches available
  Demo.
• Timings for the classes are arranged upon
  flexibility of
• both the Trainee and the Trainer.
• Remote 24X7 Server Access will be provided.
• Lab exercises provided for hands-on training.
• Soft copy of study material.
• Access to the recorded videos which you have
  attended

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Browse our Web site http//www.sapvits.com for
more information about SAPVITS. If you have any
questions or would like to speak with a SAPVITS
representative regarding our training, please
contact us.
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