HOW TO PROCESS CREDIT CARD REFUNDS

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HOW TO PROCESSCREDIT CARD REFUNDS
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Credit Card Refunds

• Merchant agreement requires a refund made to a
  customer be processed through the same channel it
  was paid.
• If a payment is made by credit card the refund
  must go back to that same credit card.

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Credit Card Refunds

• A credit card payment accepted through a process
  other than the on-line payment process must be
  refunded through the same channel.

• Encourage students to use the on-line payment
  process to avoid multiple refund processes.

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Credit Card Refunds

• Student is entitled to a refund. Now what?
• Determine if payment was a web credit card
  payment.
• If yes, obtain the confirmation number. You may
  find this by running AR2509CP for the date the
  payment was made or
• If you have the authorization code you may also
  go to ISRS AR2509CP, put in the date,
  authorization number and store to get details.

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Credit Card Refunds

• Confirmation number will look like
• MCUC01000291271
• (BILLERS M01 Main-CREDIT CARD M02 E-CK
  BILLER ONLY
• C01 ST CLOUD C02
  MANKATO)
• Go to US Bank Administration Website at
• https//admin.epymtservice.com/admin/in
  dex.jhtml
• This is a secure website used to complete credit
  card refunds. You must be an authorized user.
  If your school does not have an authorized user,
  contact
• sue.traaseth_at_csu.mnscu.edu or call 651-917-4701

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Credit Card RefundsOnce you log in to this
website you will see
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Credit Card Refunds

• Click on Initiate Call
• Payment Search Criteria
• Enter the Confirmation Number
• Confirmation NumberMCUM010000XXX
• Account Number
• Account Type  ACH   CC
• Payment Amount
• Payment Effective Date YYYY-MM-DD
• Payment Initiation Date YYYY-MM-DD
• Product CLICK ON THIS BUTTON
• SEARCH PAYORS AND PAYMENTS

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Credit Card Refunds

• Once you Click on Search Payors and
  Payments you
• will see the following under
• Payment Results
• X M01 MCUM010000XXXX259.06 your student
  accountXXXXXXXXXXXXX9131Jan-06-2007
• Click on any three of the following validators
• X Product Description X Email Address
  X Effective Date
• Phone Number Amount Account Number
• Click on View Payment Details
• To get additional detail you must click on MO1
  and under Validate Payor With click on any
  three fields.
• Click on View Payment
  Details

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Credit Card Refunds

• Detail of the payment will be listed.
• Click on REFUND PAYMENT to complete the refund
  process.
• CAUTION DO NOT DOUBLE CLICK AS TWO REFUNDS WILL
  BE PROCESSED.
• Put the appropriate amount in.
• You will get a confirmation that the refund was
  completed. Print out confirmation? Your choice.
• As of 11/1/2006 US Bank allows multiple refunds
  to the same account.

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Credit Card Refunds

• The refund will show up in your remittance file
  the next day.
• The final step Refund must be manually processed
  off the students account using the refund screen
  (AR2210UG). It is suggested you open a separate
  cash drawer for tracking purposes.

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THANK YOU! Sue Traaseth at 651-917-4701 or
sue.traaseth_at_csu.mnscu.edu