In Plain Sight

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In Plain Sight

• René-Marc Mangin, Ph.D.
• Marvin Johnson, J.D.

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Introduction

• Nonverbal communication is the set body language
  is the subset
• Nonverbal behaviors that send messages are forms
  of nonverbal communication
• NV cannot be interpreted outside of context
• Most useful NV, unconscious and automatic, thus
  are universal
• Meaning from what is going on and how NV is
  executed

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Sensory Schema

• Simple schema based on sensory preferences
  (similar to Leathers interacting systems 1976)
• Visual focus on vision pictures and images
• Audition emphasize hearing sounds and tones
• Kinesthesia weight on touch and feelings

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NV Interacting Systems

• Three major interacting systems
• Visual Communication System
• Kinesic and proxemic
• Kinesic facial expressions, eye behaviors,
  gestures, postures and movement
• Proxemic use of space, distance and territory
• Auditory Communication System
• Nine different sound attributes loudness,
  pitch, rate, duration, quality, regularity,
  articulation, pronunciation and silence
• Vocal cues affect emotional display, impression
  management, and regulation (turn-taking)
• Kinesthetic
• Tactile, olfactory, use of time

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Interacting Communication Systems
Visual
Auditory
Verbal
Kinesthetic
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13 Nonverbal Factors in Communication
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Major Communicative Functions of NV

• Providing information (NV cues reveal how people
  feel about self, issues, and about others who are
  talking)
• Interaction regulation most effective and least
  offensive way to regulate floor time
• Expression of emotions (NV primary medium)
• Metacommunication (intention and motivation
  message)
• Social control (influence behavior of other)
• Impression formation and management

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VAK

• Common understanding is limited
• NLP focuses on use of words and re-presentation
• Sensory modes affect perception, thresholds,
  interpretation of data, styles of talk and
  problem solving
• Ethnologic research over last 15 years indicates
  modalities form cultures

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VAK and ADR

• Can make ADR faster, more efficient, and more
  effective
• Real-time information
• Discern interests and concerns
• Anticipate substantive, procedural and emotional
  needs
• Anticipate behaviors
• More informative about emotions than verbal

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VAK and ADR II

• More effective management of process
• Stop or prevent inappropriate or problematic
  behaviors before escalation
• Improved (clarification/translation)
  communication--speech that matches communication
  and thinking style
• Using NV to increase comprehension and memory

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VAK and ADR III

• More effective
• Categories more informative than ethnicity for
  communicating cross-culturally
• How to convey information
• How to improve comprehension
• How to improve memorability

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Nonverbals of Modalities
Breathing
Body
Voice
Required Sensory Acuity
Eyes
Words
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Getting Started/Set Up

• Proxemics
• Space
• Room size
• Seating
• Shape of table

Emotion
Process
Content
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Mediators Opening Statement

• Psychological stage setting
• Safety of parties
• Knowledgeable experienced
• Voluntary process
• Opportunity to speak
• Name emotions/frame
• Procedural
• Role
• Impartial
• Ground rules
• Secure commitment

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Client Initial Statement

• Allow for venting
• Feedback feelings
• Important to check neutralize destructive
  outbursts and power plays (family)
• Questions
• Identify common ground

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Acknowledgement Violations

• Body
• Erect, rigid, jerky
• Leaning away
• Arms crossed
• Breathing
• Out of synch
• Tense, fast
• Voice
• Monotone, detached
• Flat with drop

• Eyes
• Looks away or around you
• Piercing
• Words
• People, assume, think, experience, data,
  evaluate, realize
• Third person

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VAK at the table

• K management
• Dont get subtlety have to raise voice to have
  impact
• They like large movements and things exaggerated
• Non-verbally-oriented respond to volume not
  words
• If go loud, be BRIEF also no stairstepping
• Move them toward things, touch mvmt

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Person vs. Position

• Position
• Dissociated
• Outside of yourself
• Objective
• Distant
• Directive
• Do when you have responsibilities and situation
  is difficult

• Person
• Associated
• In touch with self
• Do when pleasant
• Intrapersonal

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7 Keys to Influence

• Stop, look, listen (and
• feel) Interpret later
• Its not what you say its what you do (with
  your body) that counts
• Think audience Present audience Commit to a
  feasible goal

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Seven Keys II

• If the eyes are the windows
• of the soul, bodies are the
• windows to thoughts and feelings
• Skillful nonverbals let you be hard on a problem
  and soft on the people.
• Look for pearls in the gaps between what people
  say and do
• Use space dont let it (ab)use you